Around Kumamoto Airport Country Club × Flower-Viewing AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan

This Hotel has truly wonderful staff. I don’t think there are many Hotels where the team is this naturally warm and friendly. It made me feel at ease. Also, the breakfast was so delicious that it surprised me. Each dish felt carefully prepared. The curry in particular tasted like it was from a specialty restaurant (or even better). I was able to relax in a spacious setting and was very satisfied. One disappointing point: when I turned on the air conditioner because of the intense heat, an unpleasant sour-smelling air blew out. I couldn’t stand it, so I opened the window and gave up on using the air conditioner. Also, a large garbage bag—apparently left outside a guest room—was left sitting in the hallway, which made me uncomfortable. (I understand staff can’t constantly patrol, so this may be more an issue of guest manners.) When I visit Kumamoto again, I would like to stay here and enjoy breakfast again, so please just address the air conditioner cleaning issue.

Despite being during the first half of Golden Week, it was under 10,000 yen per night with a large public bath and breakfast included, and the place was clean and comfortable. There is a dedicated parking area for motorcycles, but I wonder if they use car spaces when there are many bikes. It's an ideal location for exploring around Aso by bike, so I plan to stay here again next year.

This was my first stay here. The Room was beautifully designed and very comfortable. The open-air bath, a rock bath kept at the perfect temperature, felt wonderful at any time, and there was also a reclining bath where I could truly relax. The Japanese garden was also stunning and helped me forget the hustle and bustle of everyday life. The meals used plenty of local ingredients and were delicious. All staff provided very courteous service, and I would love to visit again. Thank you very much.