Around Shimada Art Museum × Highly rated for dining at Hotel·Ryokan

On June 8, my spouse and I met friends from Kumamoto and had a great time eating and drinking together. They upgraded our Room to a higher grade, and my sauna-loving husband was very satisfied. We will definitely stay again. Thank you for your hospitality.

A well-balanced breakfast gave me the energy to head to work, and the large bath helped me unwind after a long day. Despite the clean Room and convenient location, the price is reasonable. There are no excessive amenities, but all necessary services are well provided, making my business trip comfortable. They also handled taxi arrangements with great care, and I felt it was a Hotel where I could stay with peace of mind. I was also satisfied with the user-friendly in-Room features such as a TV that shows how crowded the dining area and large public bath are, as well as an air purifier.

This time I stayed without breakfast, but everything was truly excellent, from the Room cleaning to the amenities and the front desk service. Although more foreign-owned Hotels are increasing in Japan, JAL-affiliated Hotels are reasonably priced, and the food at most of their Hotels is very delicious, so I am satisfied. I quietly think their rival might be JR-affiliated Hotels.

We stayed for one night and two days as a group of women. As Diamond members, we received many perks, and we were especially surprised that sparkling wine was available as a welcome drink. The Room had a ReFa hair dryer, which I used for the first time—and now I’m even considering buying one myself. The location was excellent for sightseeing and local dining, and the staff’s hospitality was truly pleasant. One small disappointment was that the shower in the Room felt like it had low water flow; I thought a bit more flow might improve the water pressure. Other than that, we were very satisfied, and I would definitely stay again when visiting Kumamoto. Go Kumamoto—we’re cheering for you!

The staff were courteous and guided us smoothly upon entering the lobby. The Room was a comfortable size, and it was kept very clean. The location is just off Kumamoto’s shopping arcade, so it’s easy to explore the area even at night. It’s also within walking distance of Kumamoto Castle and tram stops, making it very convenient for sightseeing. Breakfast offered a wide variety of dishes, including several local Kumamoto specialties. We stayed for a Multiple Night Stay (2 nights), and we appreciated that the menu changed. One point to note is parking. The affiliated parking lot is a bit far from the Hotel and comes with an additional fee. If the parking lot across the street could be used instead, it would be more convenient for guests traveling by car. Overall, this is a Hotel you can choose with confidence for sightseeing or business in Kumamoto.

As last year, I stayed in the Castle Suite with my daughter. It’s a Room that any young child will absolutely love. It features two Kumamoto Castle-themed bunk beds, a slide, plenty of toys, Kumamon figures, an oversized TV, and a hinoki cypress bath. The refrigerator was stocked with complimentary drinks—both alcoholic and non-alcoholic—so while my child played, I could relax and fully enjoy some downtime.

Right in front of Sakura-machi Bus Terminal, it’s an ideal location for getting to the airport and other destinations. The Onsen was comfortable, and breakfast was excellent with local specialties!

I stayed for business with a No Meals Included plan, and overall it was a chic, luxurious Hotel. I’ve stayed at other Hotels in the same group in different areas, but Kumamoto is the best. From the entrance, it had a wonderful atmosphere and a very pleasant scent. Everything was just right, and I had a very comfortable stay. However, there were also some disappointing points. About some overseas guests: Even if I overlook the lack of elevator etiquette (forcing their way in even when people are getting off), I was shocked to see someone using a video call (the other party sounded like a man) in the large public bath changing area.

I always enjoy staying here. This time, I tried the breakfast for the first time and was very satisfied with the wide variety of menu options.

This was my first trip to Kumamoto, and I stayed here. What surprised me most was the front desk staff’s customer service—very polite, calm, and attentive without being pushy. It was on par with high-level Hotels in Tokyo—if anything, it felt even warmer and more comfortable. Specifically: the way they greeted us upon arrival, their thoughtfulness, and service tailored to each guest’s situation. (When we arrived in Kumamoto, it was raining heavily and we gave up sightseeing, so we reached the Hotel a bit early. Even then, they immediately brought us towels and helped us with the check-in process.) They also greeted us with smiles when we went out in the evening and in the morning. Their attentiveness at checkout as well. I truly felt they were professionals. Both the Room and the bath were completely satisfying. I would love to stay here again when I visit Kumamoto. Thank you very much.

Conveniently located near the Kamitori Shopping Arcade and the tram stop, with great value for money. The sauna and large public bath are also very comfortable. Compared to the Sakuramachi area it’s a bit quieter, but around Kamitori there are vintage clothing shops and stylish stores tucked away in small side streets, giving it a Shimokitazawa-like vibe that’s fun to explore. Parking isn’t an issue either, as there’s a nearby affiliated large multi-story parking garage. However, if you take your car in and out, you can no longer use the parking validation ticket.

The facility was new and wonderful. Thank you very much.

I have used Route Inn Hotel many times. It was my first time in Kumamoto, but like other Route Inns, everything from the welcome coffee to the large public bath, eco-cleaning service, and breakfast buffet was of high quality. If you're looking for an affordable Business Hotel, you can't go wrong with the Route Inn Group. Of course, your experience may vary depending on other guests (such as encountering messy users or crowds), but as a hotel itself, it is very satisfying.

A reasonably spacious, clean Facility with affordable rates. I would like to visit this Hotel again if given the chance.

I love the view of Kumamoto Castle from the rooftop, and I always enjoy staying here. The Room is simple yet comfortable. There is a wall-mounted mirror and an outlet by the table where you can dry your hair or do your makeup, and a hair dryer is also placed within easy reach. It may be a small detail, but I really appreciate the thoughtful layout designed for ease of use.

This was my first stay, and the Room was very clean, so I had a comfortable time. The staff were also wonderful, and I think it’s a great Hotel. I didn’t add breakfast this time, but I’d like to try it next time. My car didn’t fit in the multi-story parking garage, so I used the ground-level parking lot instead. They kindly guided me to the parking area, which was very helpful. I would like to stay again.

It was quiet, close to Kumamoto Station and surrounded by a residential area. The Facility was clean, and I was very satisfied to stay at an affordable price. Laundry detergent was also available for free.

The service was excellent with smiles. The restaurant on-site was particularly impressive, with a chef who seemed like a top-notch professional, and I truly enjoyed a delicious dinner even by myself.

It was raining, but I could get here by bus from the airport without needing an umbrella. I stayed for an event at Kumamoto Castle Hall. It was very convenient since dinner and souvenir shopping could all be done at Sakura Machi. The Room was on the 11th floor, almost the same height as the observation deck, and Kumamoto Castle was right in front of me through the window. It’s also close to Kumamoto Castle—about a 5-minute straight walk from Kato Kiyomasa’s statue. The next morning the rain had stopped, so before breakfast I enjoyed a relaxing walk along the long wall with no one around. The amenities information said there was no cleansing product, but on the front desk floor there were cleansing oil, face wash, toner, and emulsion (DHC), along with other items available for self-service. The Hotel is new and clean. As others have mentioned, if you’re used to elevators that don’t sway at all, you might notice a slight sway. I also enjoyed local Kumamoto dishes at breakfast. If I have another chance, I’ll stay again. When there’s an event, I think the breakfast venue tends to get crowded with related guests/staff. Thank you very much.

Spacious and clean interior facilities, but it was unfortunate that I couldn't use the Onsen. Overall, it was a satisfactory 2-night stay with no major complaints about the Hotel.