Around Karasuma Peninsula × Accommodation For Enjoying Autumn FlavorsHighly rated for customer service and hospitality at Hotel·Ryokan

We visited with our dog to celebrate my parents’ 60th birthday. The staff were kind, and the Ryokan was welcoming to both people and dogs. We were very satisfied with the meals! The Room and the in-room bath were spacious and very comfortable. Thank you very much.

We stayed here to celebrate a birthday. The sashimi came with daikon carved into a crane, and there was also sekihan (red rice). Everything looked beautiful and tasted great, leaving both our stomachs and hearts full. All of the staff were wonderful and very considerate, which made our time here truly enjoyable. Thank you very much.

We enjoyed an elegant time as a couple with our pet. The Accommodation Fee was higher because we brought our pet, but staying at the Hotel we had long dreamed of was wonderful, and we made truly happy memories. The Room had an open-air bath and a bathing tub for dogs; we filled it with five buckets of Onsen water, and our pet looked warm and very comfortable. Before going to bed, we soaked once more in the Room’s open-air bath while watching a subtitled foreign film on the Room’s TV through the glass window, enjoying a refined escape from everyday life. We also loved the Japanese cuisine, and both of us were very satisfied. We hope to visit again someday, and next time we would love to stay in the main building where pets are not allowed. Thank you very much for all your thoughtful care during this trip.

The bath and Room were clean and comfortable, and all the staff were very kind. Both dinner and breakfast had just the right seasoning and portions, and everything was delicious. It would be perfect if breakfast included a small dessert bite and after-meal coffee. This was a Ryokan I would definitely like to stay at again and recommend to friends. Thank you very much to all the staff.

I booked this Ryokan to celebrate my mother’s birthday. Since Yumotokan was over our budget, we stayed at Komorebi on Friday and Saturday (JPY 17,000 per person). We were really looking forward to the Onsen, and although it costs extra, we were very satisfied that for JPY 700 we could access the adjacent Yumotokan and enjoy an Onsen while looking out over Lake Biwa. The Onsen on the 11th floor in particular felt wonderfully open and bright—I felt so relaxed I could have dozed off. The meals were also luxurious, with steak and shabu-shabu. The eel takikomi rice was especially delicious. Thank you to all the staff for a wonderful time!

The moderately American-style Room decor feels thoughtfully different from a typical Business Hotel. It was a new, clean Room. I was surprised that the bath and toilet were clearly separated. (The bathtub and shower felt like something you’d have at home.) The lighting in the Room is well designed, there are plenty of outlets, and it’s highly functional—overall, the hospitality far exceeded expectations for this price. Breakfast was also very satisfying in quality, and the other guests gave an elegant impression. There were a couple of moments when I noticed the soundproofing, but it was quiet at night.

The building is old, but it felt clean. There were paintings displayed everywhere, which was lovely. The Hotel staff were also very courteous. However, after checking out, I stopped by again in the evening because I decided there was a souvenir from the Hotel that I wanted to buy. When I told a man at the front desk—someone I had not seen before—that I was not a guest with a Reservation for that day, his attitude felt a bit cold, so I deducted one star. The female front desk staff were all polite and helpful. Thank you very much.

From the moment we arrived, everything was spotless—the elegant front desk staff and even a complimentary Room upgrade. The Room was more than clean enough, spacious, with a beautiful view, and the food was delicious. We were completely satisfied with everything! If we come to Shiga Prefecture again, we would definitely choose this Hotel.

The Hotel staff were exceptionally welcoming and attentive. They contacted us the day before to Check Reservation, and their support at check-in and friendly greetings whenever we passed made us feel truly cared for. The view of Lake Biwa from the bath was also wonderful, making for a fantastic stay.

We chose this Accommodation because it offers views of Lake Biwa. The scenery throughout the property was exactly as shown in the photos on the website, and we were captivated by the refined design and attention to detail. We booked a Plan that included breakfast and dinner, and every dish made generous use of local ingredients and was truly delicious. We would love to return, and we would also like to recommend it to someone special. Thank you for your warm hospitality.

I love this Hotel—being soothed by the familiar Japanese-style Room and the usual view of Lake Biwa. It was my first stay in two years, and various things had been simplified. Breakfast is very delicious, but there were so many guests that day that we were seated far away from the food. I think we waited over 20 minutes for the made-to-order omelet. Some foreign guests ended up leaving without waiting for their omelets. The smoothie, as always, was excellent. It was my first time seeing the planetarium, but I wondered if there were mites in the seats. After sitting for a while, both my spouse and I started itching on our arms and kept scratching. As with old movie theaters, I think pest control and insect prevention would be a good idea. As for the Room amenities, various items were provided in the washroom, but they were hard to see at a glance. This is one of my favorite Hotels, so I hope to see improvements in service going forward.

I’ve been staying here for over 10 years. Since our child uses a wheelchair, we can’t use the large public bath, so we look for an Accommodation with a private bath/family bath. Chimatsu has an excellent private bath with an anteroom, which makes transfers to and from the wheelchair and helping with changing clothes very easy. Best of all, the private-bath slot is 60 minutes, so our family can bathe without watching the clock. There are small steps at Room entrances inside the building, but they’re manageable—we can carry our child in and out. The elevator is also spacious enough even with a wheelchair, so getting around isn’t a problem. The meals are delicious too. Every year we order the sashimi boat platter—it's impressive in size, yet each dish on it is delicate, and I highly recommend it for both presentation and taste! It’s even better when you enjoy Chimatsu’s original sake “Chimatsu” while eating the boat platter. The parking lot is large, and just across the road there’s a big AEON mall, which is convenient for quick shopping as well. When we travel home again next year, we’ll get off the expressway along the way and stop by.

Perhaps because we visited on a weekday, the baths were almost private, and we could relax and take our time. The meals were excellent in both portion size and taste, and they were served in a private room. Since we had children with us, we really appreciated that. The Hotel staff were all very kind, and we would love to stay here again when we visit Shiga.