Around Escal Plaza × Highly rated Hotel·Ryokan

The lobster was incredibly delicious—I was genuinely surprised. I treated myself a bit by staying here, and many guests seemed to be regulars; the overall atmosphere was wonderful. I also appreciated being able to request Shuttle Service from/to Hakuba Station. This may have been just me missing it, but I would have appreciated it even more if makeup remover had been available in the Room or in the private bath.

I used this place for my grandmother's birthday. I had been in contact with the front desk staff in advance for arranging a cake and surprise, and they were very helpful. Also, I was looking for a clean and stylish villa where I could stay with my dog, and in conclusion, choosing Jade was really the right decision! The interior was so clean that it was hard to believe it was a pet-friendly villa, and everything we needed, such as a cage, bowls, and sheets, was provided. The living room was very spacious, and it was an extraordinary experience where I could gather with my family after a long time and have fun. When it was time for the BBQ, the staff started the fire for us, and we could start right away. The freshly cooked white rice was also delicious. We ran out of charcoal halfway through, but the staff quickly came to help, and their prompt response was excellent. It's rare to find a villa with such high-quality buildings and solid service where pets are allowed, so I will definitely be returning! Thank you to all the staff.

Dinner was outstanding from appetizers to dessert, both in presentation and flavor. The herb-roasted chicken main was so delicious I could have eaten several servings. It was also great that the portions of pizza and pasta could be adjusted depending on how hungry we were. The bath was spacious as well, and it helped us relax after a long drive. We also appreciated having items like clothespins and extension cords available in the hallway for guests to use freely. The homemade jam at breakfast was delicious too—I ended up eating too much bread. We’d love to visit again during the snowy season.

I stayed here again after a year to join an offline meeting, as I couldn't forget the dinner and breakfast from my previous stay. The meals are truly focused on local ingredients and handmade dishes, and they were absolutely delicious. Although I had an early check-out, they kindly accommodated an earlier breakfast time, which was very helpful.

We stayed here as a family for sightseeing in Hakuba. The Room was spacious, clean, and comfortable, with a stylish atmosphere that made it very easy to relax. The owner kindly prepared a BBQ set for us, but unfortunately we couldn’t use it due to bad weather, which was very disappointing. When we visit the Hakuba area again, we would definitely like to stay here.

We stayed as three families. The spacious and comfortable Room provided enough private space for everyone. It was fully equipped with everything we needed and incredibly stylish! It was such a wonderful place that we definitely want to come back again.

【Check-in】 The accommodation sends the entrance PIN code via SMS to your registered phone. Enter the code to access the property and call the front desk. Note: The email provides two phone numbers, but one is incorrect (please address this issue). You can choose between in-person or online check-in when asked by staff. For online check-in, procedures differ for domestic and international guests, so confirm over the phone beforehand. If you prefer simplicity, in-person check-in is recommended. 【Facilities】 The accommodation is very clean. All rooms are equipped with floor heating and individual air conditioners for maximum comfort. Each room has a private toilet and shower (the second-floor room includes a bathtub), ensuring privacy. The living room features high ceilings with an incredible sense of openness; however, while large windows offer great views, there are no blinds in the living area—this may be uncomfortable for some guests despite minimal surroundings. The semi-open-air bath on the first floor is spacious enough to accommodate 3–4 adult men at once comfortably but lacks a changing area (possibly designed for direct use after skiing using the laundry space near the entrance). Note that it’s visible from outside through its windows—likely from neighboring villas—so additional privacy measures would be appreciated. The kitchen is well-equipped with dishes and cooking utensils (though no measuring cup was available). Guests need to bring their own seasonings but will find it highly functional overall. Used dishes can simply be placed into the dishwasher. A baby crib can be borrowed free of charge if requested in advance (floor-sleeping type). Additionally, all rooms feature twin beds; however, according to staff members, they can rearrange them into a double bed layout upon request. 【Check-out】 Guests are told they may leave freely without any formalities at checkout time; however, confirming this process during your stay might provide peace of mind. 【Overall Experience】 The living room sofa was very comfortable to sit on, and we enjoyed watching TV on its large screen—it was an incredibly relaxing stay overall! We look forward to staying here again!

I have stayed at luxury hotels and villas around the world, and this was definitely among the top-tier experiences. Simply outstanding.

We stayed as a group of 10 across three families and enjoyed a comfortable time with the spacious living-dining area, rooms for the children, and separate family rooms. The fact that there were three showers and toilets was great for ensuring privacy! For meals, we considered hiring a private chef but decided to cook together while enjoying drinks at our own pace. It would be nice if the private chef option included Western cuisine as well. During our stay, we visited local supermarkets such as Delicia, Big (AEON), and A-Coop. Among them, A-Coop is recommended for its variety of vegetables and selection of prepared foods. For breakfast or snacks, we recommend visiting the bakery just one minute away on foot (Sakurara Confectionery). Their rice flour donuts were chewy and delicious! Our favorite spot in the accommodation was the dining table (180×180 cm), which had an excellent square shape and size for group meals! Even with many people seated around it, conversations felt comfortably close yet not crowded. Additionally, the BANG & OLUFSEN speakers were very stylish with excellent sound quality! We highly recommend using them in stereo mode. Please note that connecting via Bluetooth may only link to one speaker; it seems necessary to select AirPlay for proper stereo connection. While some parts of the manual could be improved regarding these features, we appreciated how helpful JADE Group staff were over phone calls and on-site support when needed! Although vacation rentals can sometimes raise concerns about support services, everything from pre-arrival phone assistance to post-arrival hospitality was excellent. We had a truly pleasant stay. We look forward to staying at another property from this group in the future!

We stayed as a group of three families (6 adults and 4 children). The accommodation was clean both inside and out, allowing us to have a wonderful time. The thoughtful touches such as insect repellent, mosquito coils, and pet sheets were much appreciated. We also made several inquiries by phone before and during our stay (e.g., about towel replacements), and the staff responded promptly and courteously, which was very helpful. If possible, we would love to stay again next year. If I may suggest some improvements: - A minor point, but while there was a rice cooker and measuring cup for rice, there was no rice paddle. It would be great if one could be provided (or at least noted in advance if unavailable). Additionally, having cooking utensils like long chopsticks for stir-frying would be even better. - The refrigerator took some time to cool down; it would help if it could be turned on before check-in if possible (the air conditioning was already on and very comfortable). - A guide or instructions for using the kitchen appliances would be helpful (especially for overseas-made IH stoves, microwaves, dishwashers). - Including a floor plan of the building might make it easier to visualize the space. Even with these points in mind, we had an extremely satisfying stay. Thank you very much!

We stayed here on a touring trip with friends. Being able to have a barbecue on the terrace was fantastic. We’d love to stay again.

The room and amenities were very clean and excellent. We stayed as a group of seven spanning three generations, and we were able to relax comfortably. The barbecue facility was fully equipped, and there was a backyard larger than a futsal court where we enjoyed playing catch and soccer. This is an accommodation we would love to use again.

This was our first trip to Hakuba with my daughter, and we were very satisfied with this accommodation. With only four rooms, each uniquely designed, we chose the "Condo" room this time. The room featured beautiful interior design, offering a luxurious and private experience. My daughter was delighted as well. For us, the enjoyment of a trip heavily depends on the accommodation's room and meals, and Kunugi exceeded all expectations with its hospitality and cleanliness. One of the highlights was the bath facilities—three options including indoor baths and an outdoor Asian-style bath that required a reservation. The outdoor bath had a tropical resort vibe where we could relax while enjoying views of the garden. It was so pleasant that I ended up using it twice—once in the evening and again in the morning. Dinner consisted of a full-course menu featuring fish and meat dishes that were casual yet delicious. The French toast served at breakfast was also excellent, which made my daughter very happy once again. Having stayed at many hotels or ryokans before, I believe accommodations like Kunugi—with its originality and exceptional hospitality—are rare to find. While winter is likely their peak season due to increased demand, visiting during off-season periods like now through autumn offers more reasonable rates. Summer in Hakuba feels like experiencing Japan’s traditional landscapes—a truly unique region worth visiting. We will definitely return for another stay! The owner was incredibly kind—a wonderful host—and even provided shuttle service for us. Thank you so much for making this summer trip such an unforgettable experience!

The Hotel building seems old, but it was well cleaned and very tidy. The meals were among the best I have ever had during my stays. Each dish was carefully prepared. Both dinner and breakfast were excellent. I would like to stay here again if I have the opportunity.

The building is old, but it has been kept reasonably clean. I’m sensitive to the dusty feel of older buildings, but it didn’t bother me much. It’s a traditional pension with a retro vibe. The owner was also very pleasant. I stayed in a Room with a unit bath. The unit bath was small and not really the kind you can relax in, but considering the price, I was satisfied. I’d like to stay here again when I visit Hakuba.

I was looking for an Accommodation for a touring trip during the summer holidays, but there were hardly any vacancies. By chance, I found Pension Risu no Koya and stayed for three nights. It had a nostalgic Showa-era atmosphere, and above all, the meals were outstanding. They were served like a course meal, and every dish was delicious. Most of all, the owners are wonderful people. There are a few minor inconveniences with amenities and such, but their attentive hospitality is truly relaxing. If I go to Hakuba again, I will definitely stay here again. Overall, it is a reasonably priced Accommodation. I hope many more people get to know about it.

Both the Facility and the beautiful natural surroundings were excellent, and we were very satisfied. We would love to stay again.

We stayed as a family, and the room was spacious, stylish, and very clean, just like in the photos. From the second-floor living room, we enjoyed a breathtaking view of Hakuba's expansive scenery, offering an incredible sense of openness. The staff were extremely friendly from check-in and made our stay very pleasant. We stayed for two nights, and on the second day, they replaced our towels and promptly responded to our calls, which was very helpful. Amenities such as insect repellent spray and baby guards were well-prepared, making it safe and convenient for families with children. The recommended restaurants and spots were all fantastic, making this a truly satisfying stay. We would love to visit again!

Although it was slightly chilly in the mornings and evenings, it was a hot day even in mid-October in Hakuba. The building was old, but it was well-cleaned. However, there were about 5 to 6 stink bugs in the Room, and we dealt with them each time. According to the guidebook in the Room, we peacefully resolved the issue (lol) by letting them out of the Room. The meals, both lava-grilled and sukiyaki, were delicious. And the ice-cold draft beer was the best. This time, I stayed with a slight leg injury, but it was a bit difficult as there was no handrail to go up to the second floor. If there were handrails or if it were possible to sleep on the first floor, it might provide peace of mind for elderly guests.