Around Hakuhou Valley × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

I always think the Onsen is wonderful. I sometimes wish the Room had a bed, but the atmosphere is quite nice. The meals are a bit too large for elderly guests, and I feel bad leaving food. It’s an Onsen I’d like to visit again.

It was a wonderful space. I’ve also uploaded photos, so I hope you’ll take a look. I was amazed at how beautifully this place has been designed—what could otherwise feel a bit small is made to feel so special. My wife, our 3-year-old child, and I stayed here and were very satisfied! The room was very clean, and our child was thrilled, saying, “The top bunk is my spot!” The sink area and bath were comfortable with everything we needed, and the TENTIAL sandals were also very comfortable to wear. I think this place will change people’s image of a “garage house hotel.” One thing I hope will improve going forward is the food. Dinner looked great—the plating and tableware were beautiful and enjoyable visually. On the other hand, the overall flavor felt like it could use one more step up. In particular, while the venison main dish was prepared in a very approachable way, those who love game meat might find it a little lacking. I was also personally disappointed that there wasn’t a glass red wine option to pair with the venison main. That said, since it was such an easy-to-eat dish, perhaps the by-the-glass selection was chosen intentionally to match that style. And breakfast— this is something I really hope you improve. The rice had dried out and become hard, which honestly made me sad. Personally, I feel breakfast can greatly change the overall impression of a Hotel stay. Because this Facility is so wonderful otherwise, I strongly felt you should put more effort into breakfast. Also, while the female staff member in charge of dinner came across as highly professional, at breakfast it felt like operations still weren’t running smoothly. In the end, after-meal drinks took quite a while to arrive and we had to wait. The families on both sides of us seemed to be in the same situation as well, so I hope this will be improved going forward. I’ve written various things about the meals but—above all—this place itself is truly lovely. I think it’s definitely worth staying at this Hotel. There was also a small issue during our stay this time; however, your response was very smooth and pleasant. Including how you handled an irregular situation like that, my personal evaluation is very high. As an aside: when my child and I woke up early for a walk in the morning—we actually found a stag beetle! My child was overjoyed as well; including that experience too, it became a wonderful memory.