Around Lake Kitagata × Stays Popular For SunsetsHot springHighly rated for customer service and hospitality at Hotel·Ryokan

A few days before my stay, I emailed to check on the impact of the heavy rain, and received a courteous reply with detailed information, which reassured me and allowed me to stay with peace of mind. The dining staff casually shared helpful updates, and the next morning provided even more detailed information. Every staff member was pleasant without being overly formal, making my stay very comfortable.

We chose this Hotel because all Rooms face the ocean. In the Room, a pitcher of cold water is provided, and there is also an electric kettle for boiling water. Drinking water is available in the Room as well, and if you bring your pitcher, they will refill it with cold water. The bath was very clean. In the changing area, plastic bags were provided with a note saying to use them for wet towels, which was appreciated.

The Hotel offers a great range of services to fully enjoy your time on-site, including complimentary drinks in the lobby, a manga library, one hour of free karaoke, and massage chairs. The all-you-can-drink alcohol option at dinner, including local sake, was also very good. As for the food, many dishes felt like typical buffet fare, and the sashimi selection was limited to tuna, squid, and salmon, so it did not feel upscale at all. The crab also felt like standard buffet crab. The heshiko ochazuke at breakfast was extremely delicious. My child was delighted to experience karaoke for the first time. What we especially appreciated was that both the washing machines and dryers could be used free of charge. They were lined up in the laundry room, and we could use any available one. We usually end up taking home heavy, smelly clothes after swimming in the sea; although we didn’t use the dryer this time, being able to wash and spin-dry everything made things much easier after returning home. Ryusho Museum is right next door to the Hotel—we could even see its beautiful building from the lobby windows—and we enjoyed an evening walk there as well. Everyone at the Hotel was very kind. Thanks to all these services, we had a wonderful time and it became a truly memorable stay. Thank you very much.

We stayed in a special room. The service during the meal was excellent. We had the pufferfish course, and we would have been happier if it had been a bit more luxurious. Given the reasonable price, we were satisfied overall. Thank you very much.