Around Tōkamachi City Museum × Stays Popular For Snow-View BathsHot springHighly rated for customer service and hospitality at Hotel·Ryokan

The children enjoyed ski lessons and the snow park, while adults relished the onsen and buffet (the hotel's original beer was exquisite, so we bought some as souvenirs), creating wonderful winter memories. The staff's attentive service in every situation and the excellent quali

We stayed at the very end of summer vacation, and everything was wonderful—the meals, the baths, the renovated Room, and the excellent service from all staff. During meals, we often saw how thoughtfully they looked out for our young children, and the front desk staff were also very kind, making our stay truly pleasant. We had almost given up on using the pool because of the rain, but it cleared up on checkout day, so we were able to fully enjoy both the pool and the slide—our kids were thrilled. Thank you as well to the staff member watching over the pool for regularly skimming leaves and sharing helpful information. It was a perfect way to end summer vacation, and our whole family is very satisfied with these great memories. We will definitely visit again. Thank you for a wonderful time!

You can enjoy breathtaking views while soaking in water set at a higher temperature than the indoor bath, providing complete relaxation and rejuvenation for both body and mind. The meals featured dishes made from locally sourced ingredients, offering delicate and heartwarming f

Thank you for taking care of us on our family trip. The building was old, but the bath and the Room were clean, so it didn’t bother us. The parking attendant, the front desk staff, and all other employees were very pleasant, and we were able to stay comfortably. There is no refrigerator in the Room, but there was a shared refrigerator in the washroom area that we could use. Tea was also provided in the hallway. Since we used the bath late at night, it was almost like having it to ourselves and we could relax. The open-air bath was also very nice. Breakfast was mainly Japanese-style, and the rice was especially delicious. We were told it is cooked in a traditional pot, and it even had some crispy browned rice. We also heard that staff draw the water themselves, and it tasted great as well. Our family has been saying we’d love to come again.

We stayed as two couples, my husband and I, along with my sister and her husband. The accommodation provided shuttle service to the nearest station, and the staff's hospitality was excellent. The meals were outstanding; the rice from Uonuma was so delicious that both the porridge at dinner and breakfast the next day left us thinking we had never tasted such amazing rice before. If I had to mention one minor disappointment, it would be that the beef steak served at dinner was cold. However, all other dishes—appetizers, wild boar dish, sashimi—were absolutely delightful. As a parting gift, they gave us souvenirs which included a photo taken during our meal from the previous day—a wonderful keepsake of our stay. Thank you very much!

The Onsen accommodation was excellent except for the outdoor bath having a cover and the volume of breakfast. The heartfelt cuisine, in particular, was truly impressive.

The property had been renovated last year, and it was lovely with a modern Japanese style. However, the lighting was too dim and felt a bit inconvenient, so it would have been nice to have adjustable lighting. Also, the bed was quite low and there was only a floor chair, which might be tough for elderly guests. The bath left my skin silky smooth, and the effect lasted even after I got home. Wonderful. Niigata edamame was offered as a welcome service—local produce really is delicious. The meals were also very tasty. There was a wide selection of alcohol, which I enjoyed. I’m grateful to the staff for accommodating my requests without showing any displeasure. Thank you very much.

At first, based on the photos, I didn’t have very high expectations when we visited… but they prepared a very spacious Japanese-Western style room for us. On the table there were small, adorable rice balls—such a thoughtful touch. As expected from Uonuma, Japan’s top rice-producing region. Both at dinner and breakfast, the service was incredibly kind and attentive. Not only was the rice excellent, but all of the food was delicious—and thanks to the wonderful hospitality, we enjoyed it even more. The hot spring water felt great, and by the next morning my skin felt silky smooth. Everything also seemed very well cleaned. The open-air bath is small, but since it’s on the rooftop, the night view was beautiful. Inside the building there were various nostalgic items on display—we ended up reminiscing and even got absorbed in playing some games. As we left our room and waited for the elevator, a staff member who had been cleaning nearby went out of their way to bow politely and see us off with “Thank you very much—please take care.” All of the staff greeted us with warm smiles, and we truly had a comfortable stay. These days many places rely on overseas staff where communication can be difficult at times, but here we were happy to receive such courteous and gentle service. It became an inn we would definitely like to visit again. The building itself feels old and shows its age, but it is carefully kept clean—once you visit, it isn’t an issue at all. One note (my own carelessness): I slightly cut my finger on an inner edge of the towel rack. It may be good for children or elderly guests to be a little careful around it. Thank you very much.