Around Lake Usui × Accommodation With À La Carte DiningHighly rated for customer service and hospitality at Hotel·Ryokan

I have stayed here several times. Every visit, I’m impressed by the warm service, the simple and spotless Room, and the soothing greenery—my satisfaction is always extremely high at this Hotel. While service standards at Hotels across Japan have been declining due to staff shortages, this Hotel continues to uphold the tradition of classic hospitality and could serve as a model for Hotel professionals nationwide. I would love to visit again next summer.

As the title suggests, I felt this was a top-class Hotel in every respect—guest rooms, service, baths, and dining. In particular, I thoroughly enjoyed the Classic Dinner, savoring its carefully crafted colors and flavors down to the finest details. Rather than resting on tradition alone, the Hotel embraces changing times as well, which I believe is why it continues to captivate people today.

This was my third stay. It’s conveniently located near Karuizawa Station, making it easy to go anywhere. There’s a convenience store and a small supermarket right in front, so you won’t have any trouble with quick shopping. The Room is always clean and well maintained, and I had another very comfortable stay this time. The front desk staff provide calm, understated service, but they are very kind and keep a pleasant sense of distance. The lounge offers coffee, tea, and more, and you can relax in the spacious area. It seems a bar has recently opened as well, so I’d like to try it next time. I think this Hotel is easy to use for both solo stays and family trips. My elderly mother also really likes it and says she wants to stay at this Hotel again on our next visit to Karuizawa. Considering the location, cleanliness, comfort, and Accommodation Fee, I’m very satisfied. I think it’s a great value Hotel. I’d love to stay again.

This is a very comfortable and pleasant Hotel. The Hotel is located right in the center of Old Karuizawa, within an easy and enjoyable walking distance for an early-morning breakfast. All the staff were welcoming and friendly, always with a smile. We were upgraded as there was availability, and they even let us check the Room before check-in. There are chairs along the corridor leading to the lobby, making it a nice spot to sit and relax. Thanks to everyone on the staff, we were able to enjoy a truly relaxing stay. Thank you very much.

I had an issue at check-in and asked for advice. At first, I was told it might be difficult, but after listening carefully, they kindly accommodated my request. I’m truly very grateful. All the staff were pleasant and welcoming. However, perhaps because I’m not used to course dinners, there were a few items in the dinner course that didn’t suit my taste.

I live not too far from Karuizawa. A friend from Tokyo really wanted to spend some quiet, relaxing time in Karuizawa, so we stayed there together. It feels like an Accommodation that combines the best of both a Hotel and a rental villa. The staff may feel politely hands-off at times, but if you ask, they respond with genuine care. Shuttle Service from Karuizawa Station is also available, so if you need it, it’s best to inquire and Reserve in advance. Although it’s close to Kyu-Karuizawa Ginza, you can step just a little way off the main road and escape the crowds. I also saw guests staying solo who spent their time reading throughout their stay. Rather than coming for a typical Hotel experience, you’ll appreciate this place most if you stay here to enjoy your own time. At check-in, we received lounge vouchers worth 1,000 yen per person. We had planned to have dinner at a restaurant outside and didn’t find anything we wanted at the shop. When I asked at the front desk, they suggested having homemade ginger ale in our Room after dinner. You order it at the front desk and bring it back yourself, but it was a great suggestion. If I have friends who want to stay in Karuizawa again, this is a Hotel I would recommend.

We had a wonderful time with our dog. The meals were delicious. The service was excellent. We were able to spend lots of quality time with our dog. We’d love to come again.

I had stayed here with a friend before and remembered it fondly, so this time I stayed with my husband. When making the Reservation, I requested a specific Room type, and they accommodated my request exactly, which helped us create wonderful memories. Even my husband, who doesn’t like vegetables, loved the restaurant where the vegetables are truly delicious. I was genuinely impressed by how good they were. The key to the private bath was broken, but they promptly switched us to another bath. It’s a favorite Hotel with excellent value for money, and we definitely want to stay again.

I stayed here for the first time the night before climbing Mt. Myogi. The Onsen was a cloudy bath, and it was my first time experiencing its iron-like scent. I only had breakfast, but the miso soup in particular was delicious. The staff were pleasant, and the Room was spacious and clean. The futon and pillows were fluffy, so I slept soundly—overall a very satisfying Accommodation.

We wanted to enjoy restaurants in Karuizawa, so we chose this Accommodation with No Meals Included. The bed was very comfortable, the bathtub was spacious, and the shower had plenty of hot water. For breakfast (8:00–10:00), you can order a hot sandwich and a drink at the café on the first floor—it was very delicious. The owner also shared recommendations for great bakeries and local tips. This is a Hotel we would like to stay at again.