Around Village Higashi Karuizawa Golf Club × Highly rated for dining at Hotel·Ryokan

I have stayed here several times. Every visit, I’m impressed by the warm service, the simple and spotless Room, and the soothing greenery—my satisfaction is always extremely high at this Hotel. While service standards at Hotels across Japan have been declining due to staff shortages, this Hotel continues to uphold the tradition of classic hospitality and could serve as a model for Hotel professionals nationwide. I would love to visit again next summer.

A foot-wiping towel was provided at the entrance, and we had a wonderful 3-day, 2-night stay—thank you to all the staff for their hospitality. They kindly accommodated our personal requests, and the team’s service—like that of a luxury Hotel concierge—made us feel we’d love to come back again next year. If I had to mention just one suggestion, there is a microwave on the lobby counter, and I would have liked to see a free drink dispenser placed nearby. The service and value for money are outstanding, so even if the room rate were higher, it wouldn’t be an issue at all.

Thank you very much for your hospitality the other day. Everyone’s wonderful service made our stay so enjoyable that we couldn’t help but want to visit again. The meals were delicious and featured plenty of seasonal ingredients, though it was a shame we were too full to enjoy the final dessert. We look forward to staying with you again.

I felt it was a classic, charming old Japanese Hotel. The building’s presence, the restaurant, the guest rooms, and the interior were all wonderful. I stayed on a Plan with breakfast and dinner included. The food was just as delicious as what you’d find at Hotels in Tokyo, and they kindly accommodated my dietary dislikes so I could fully enjoy the meals. All of the staff provided excellent service, and I felt everything throughout my stay was great. I would love to stay again. Thank you very much.

Having visited Yoko no Kaze before, we stayed here this year. Our family has grown, and our daughter-in-law joined us as well. They kindly prepared Rooms next to each other for us. At Kumoba Terrace, we took our time enjoying alcohol and fresh juice, and the lit bonfire and birch forest were truly soothing. In the spacious, clean Room, we relaxed in the Onsen brought from Ueda City. The cuisine was outstanding—seasonal and beautifully presented. We enjoyed everything from the scallop takikomi rice to dessert, though the portions were a bit large for me. As it was our daughter-in-law’s birthday month, we requested a surprise message plate. She was very happy, which made us glad as well. Thanks to the thoughtful staff, we were able to add another precious family memory. Thank you very much.

We traveled as three generations with my mother and my 90-year-old grandmother. The meals and the service were very reassuring—just what you’d expect from a Hotel that also hosts weddings. The bath had a sauna, but it would have been even better with a cold plunge pool. At night we went stargazing, and in the morning we took a walk to SAWAMURA. I think it’s a great Hotel that all ages can enjoy. Thank you very much.

This was my second stay. The free-flow sparkling wine is also a big draw! Right after check-in, I headed straight to the lounge. Sipping sparkling wine while chatting in a quiet space made me feel happy right away. Dinner was French, and the taste, portion size, and quality were all outstanding—nothing to complain about. Every wine pairing was delicious, and it made me want to try a variety. The Room was spacious and beautifully designed. The Simmons bed was as comfortable as expected, and I slept soundly until morning. It’s a Hotel I’d definitely like to visit again when I go to Karuizawa.

This was our first time staying with our Toy Poodle. The amenities, dog run, and photo spots were irresistible for dog lovers. Everything was clean, and there were no unpleasant odors. Above all, the Hotel staff were kind. With their pleasant greetings and helpful support when we needed it, the atmosphere was wonderful, and we would definitely like to stay again.

We chose this place because the Karuizawa outlet area gets crowded and it’s hard to enjoy a relaxing summer retreat there—and it was absolutely the right decision! Everything from the Room to the Onsen has been beautifully renovated, and we were very satisfied. And for train lovers, it was a real treat to be able to take a monorail to the Onsen. Even if you don’t ride it, you can get there quickly by stairs. We’d love to stay again.

As the title suggests, I felt this was a top-class Hotel in every respect—guest rooms, service, baths, and dining. In particular, I thoroughly enjoyed the Classic Dinner, savoring its carefully crafted colors and flavors down to the finest details. Rather than resting on tradition alone, the Hotel embraces changing times as well, which I believe is why it continues to captivate people today.

This was a repeat stay following last year. Last year, the Room felt slightly more spacious, so I assumed it had been upgraded. This time, it was the Room I reserved, but it didn’t feel cramped at all. I rented a massage chair and a foot massager, so the area around the desk became difficult to walk through, but that was on me and not an issue. I was able to relax. I was also impressed by the number of power outlets. I also enjoyed breakfast at a leisurely pace—it was delicious. Thank you very much.

Our family of four stayed for two nights. From check-in onward, the Hotel staff were wonderfully welcoming, and we felt comfortable throughout our stay. What impressed us most was the outstanding hospitality of everyone on the team. Not only the person who assisted us at check-in, but also the staff during meals were consistently courteous and attentive. It never felt like formal or scripted service—just genuine care that made dining as a family truly enjoyable. The Onsen was also fantastic, and we were able to relax and unwind at a leisurely pace. Spending two nights together as a family made for a truly wonderful trip. There are many reasons to choose a Hotel—Facilities, location, and more—but what really makes you want to come back is the warmth of the people who work there. We were all very satisfied. When we visit Karuizawa again, we would love to stay here again. Thank you for such a lovely time.

The staff’s warm, heartfelt hospitality was truly comforting, and I was able to spend my entire stay feeling relaxed and at ease. The whole Hotel was kept impeccably clean, and I could sense thoughtful attention to detail throughout, which allowed me to unwind with complete peace of mind. Each dish was delicious, beautifully presented, and wonderful in both appearance and taste—I was completely satisfied with everything. Thanks to the staff, I had a wonderful time in Karuizawa. I am sincerely grateful. When I visit Karuizawa again, I would definitely like to stay here. Thank you very much for a lovely time.

Close to the station, with an outlet mall just nearby, so the location is very convenient. Also, since we have children, we signed up for Picchio’s animal tour and insect tour within the Hotel and joined in. The guide explained everything carefully, and we enjoyed it a lot, so I highly recommend it. The Hotel grounds are vast, and shuttle buses run until late between Karuizawa Prince West, Animal, Hot Spring, and the outlet mall, which was very convenient. We woke up early and took a walk around the Hotel grounds. The fresh air was wonderful, and the sun filtering through the trees was truly soothing. The Onsen was great as well, and above all, all of the staff were very kind and pleasant—it really felt like they are well trained. I will definitely stay at this Hotel again.

While the Facility shows its age, the view from the window and the wonderful hospitality of the staff more than make up for it. Even though it was a busy season, we were able to truly relax. Thank you very much.

This was our first stay here on a golf trip to Karuizawa. It’s a small three-story Hotel, and the staff were very friendly and helpful. We stayed in a twin Room, and it was spacious with a mini-kitchen and living area, which was great. We had gelato after our bath, and it was delicious. Our family of three was very satisfied.

I stayed for one night with my parents. The room was very spacious and stylish, yet it felt calm and relaxing. We enjoyed the sauna and were able to unwind in the large bath. The bed was wide and very comfortable. I had heard from Reviews that breakfast was on the small side, but it was more than enough for my elderly parents, and we especially enjoyed the delicious freshly cooked rice. I would like to stay again.

I stayed here because of its convenient location for enjoying a concert at Ohga Hall. This Hotel has a quiet atmosphere that lets you feel Karuizawa’s history. Thanks to the kind and attentive service from the staff, I was able to relax and enjoy my stay. Thank you very much. However, I felt that seniors should be careful of the step in the bathroom.

This was my third stay. It’s conveniently located near Karuizawa Station, making it easy to go anywhere. There’s a convenience store and a small supermarket right in front, so you won’t have any trouble with quick shopping. The Room is always clean and well maintained, and I had another very comfortable stay this time. The front desk staff provide calm, understated service, but they are very kind and keep a pleasant sense of distance. The lounge offers coffee, tea, and more, and you can relax in the spacious area. It seems a bar has recently opened as well, so I’d like to try it next time. I think this Hotel is easy to use for both solo stays and family trips. My elderly mother also really likes it and says she wants to stay at this Hotel again on our next visit to Karuizawa. Considering the location, cleanliness, comfort, and Accommodation Fee, I’m very satisfied. I think it’s a great value Hotel. I’d love to stay again.

The complimentary drinks in the lobby lounge, the Room, the Onsen, the parking service, and access to the shopping mall were all excellent.