Around Trick Art Pia Nikko × Stays Popular For Snow-View BathsHighly rated Hotel·Ryokan

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

As we did last year, my husband and I stayed with you again this year. The cleanliness of the facilities, the thoughtful care from the staff, and above all, the meals were outstanding. There was a great variety, and the quality and taste were excellent—I only wish I were younger so I could eat more. However, there is one disappointing point. We would love to visit next time as a family of three with our daughter, but when we looked into it, we couldn’t find an affordable room for three guests. As parents, we’d really like to let our daughter enjoy that delicious food and wonderful experience too—please consider offering reasonably priced options for three people.

The staff’s wonderful smiles, their kind and attentive service to my mother who travels with me, delicious cuisine that delights all five senses, and an Onsen you can enjoy as much as you like whenever you like—everything about this Accommodation is consistently excellent, so we keep coming back. The Rooms are clean and comfortable with a strong sense of privacy, and each Room has a completely different atmosphere, which makes it fun to try them all. We would love to visit again in a different season.

I chose this Accommodation for its convenient access to Toshogu Shrine. Perhaps because many international guests stay here in large groups, the Room was spacious and comfortable. I was also happy that I managed to have the large public bath all to myself at just the right time. Breakfast was refreshingly different—you can choose from four kinds of grilled fish (I think), and there were plenty of dishes, so I was satisfied. If I had to mention a couple of concerns: the bath towel had a smell I didn’t like, and there was a long list of guests’ surnames displayed at the entrance. Considering that someone could take a photo and post it on social media for the whole world to see, it didn’t feel comfortable having names written where all guests could see them. (Maybe I’m just overly sensitive about it…)

We stayed as a two-generation family of four. Since my mother has difficulty walking and a barrier-free Room happened to be available, we chose this Room. It was very convenient, on the same floor as the lobby lounge. The Room was furnished as shown in the photos, but some pieces felt a bit in the way for moving around. The toilet door was heavy, and for an in-room toilet it felt oddly like a hospital-style door. There was also a large mirror directly in front of it; the placement wasn’t great because it was on the wall by the toilet and could be seen from the sofa while resting, which I didn’t like. The Room itself is very spacious, which is great. You can step out onto the balcony through the bay window and enjoy fresh forest air, which felt wonderful. The view wasn’t great since we were on the 3rd floor, but in return, the view from the 6th-floor bath area was unbelievably beautiful—something I’d never seen before—and I highly recommend using the baths. The food offered many dishes, and because the lobby area is spacious, getting around during meals was smooth—it really felt like being at a resort. Drink servers were set up so you could get beverages in various areas, and overall service was excellent. We could feel thoughtful service at every moment and truly enjoyed all-inclusive stay. For activities, there seem to be table tennis, karaoke, tennis, etc. Overall, it felt like most guests were Japanese.

Although it was the rainy season and we were concerned about the weather, we had good weather and enjoyed a comfortable one-night stay thanks to the excellent hospitality throughout the property. The meals were also delicious, with well-crafted creative dishes. We felt this is a Ryokan we would like to visit again in a different season.

We stayed for 2 nights and 3 days with three relatives. In a word, it was a wonderful Accommodation. The restaurant meals were especially excellent—seasonal, creative dishes that we could enjoy both visually and in taste. The chef’s ideas are outstanding. All of the service staff were warm and welcoming, making our dining time even more enjoyable. I felt that whether the meals at an Accommodation are good or not almost determines whether the trip was great. Of course, both the Room and the bath were also very good. If I had to mention one small point, the amenities were from a brand with a very distinctive fragrance. Preferences may vary, but personally I felt there might be other options that would suit this Accommodation as well. I would love to visit again. Thank you very much.

We stayed here for our summer vacation, using two Rooms for my daughter’s family (four people), us, and three dogs. Our grandchildren were delighted with the spacious Room, the Onsen, and the delicious meals. Since our two-year-old grandchild can’t eat adult meals yet, the staff kindly served food that seemed suitable, which we really appreciated. We would love to stay again when sightseeing in Nikko.

We stayed here for a family trip. Since it was close to Toshogu Shrine, sightseeing was very smooth. The hospitality and service were excellent, and the bath was great, though it looked a little different from the photos on the website. The view wasn’t quite as scenic as in the photos, but we were still very satisfied. They also let us leave our car after check-out, so we were able to visit Toshogu Shrine during that time—something you can only do at a nearby Hotel.

We stayed as a group. The banquet hall and meals were delicious, and the Onsen was relaxing—overall a comfortable Accommodation. Surrounded by greenery in a quiet setting, we would like to stay here again when visiting Nikko.

My spouse and I stayed for two nights. It was our first trip to the Nikko area, and we were really looking forward to it. Although One More Time Heart is on a plateau, it’s located partway up the mountain, and getting there was easy with no trouble along the way. The Room was a private two-story cottage, and both the indoor bath and open-air bath were wonderful—we used them many times. The meals were a luxurious course dinner and very delicious. The rice-grain bread and beef in particular were outstanding. It’s far from our home, but we would definitely like to stay again.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

We stayed at the accommodation for the first time to celebrate our couple's 60th birthday. Thank you very much for your hospitality. The facility was clean, the food was delicious, and we were able to relax. Although it was a bit of a distance to Toshogu Shrine, we enjoyed walking while admiring the beautiful autumn leaves and stopping by shops along the approach. It is conveniently located near Tobu Nikko Station, making it ideal for those arriving by Spacia train. Additionally, we were deeply impressed by the impeccable hospitality of the hostess at the front desk.

Having an Onsen in the Room was wonderful. I only had breakfast, and it was a Western-style buffet similar to what you’d find at a Business Hotel. I was very satisfied with the value for money. I would like to stay again.