Around Shiroishi Castle × Stays Popular For Snow-View BathsHighly rated Hotel·Ryokan

My companion uses a wheelchair, but thanks to the thoughtful support from all the staff, we were able to stay comfortably. The staff member who assisted us was kind, easy to talk to, and truly wonderful (I would be happy if they could assist us again next time). We will definitely stay again. Thank you very much.

My wife, daughter, and I stayed here together. First of all, the staff service was outstanding. From the team member who picked us up from the parking lot, to the one who escorted us to our room, to the person in charge of our meals—and even those we passed in the hallway—everyone had such warm smiles and made us feel truly welcome. The moment we entered our room, it felt impeccably clean (it even had an AirDog air purifier!). The large windows made it bright and open, the amenities were plentiful, and both the bed and futon were so comfortable that we slept soundly. The in-house guide on the provided iPad was also extremely convenient. We enjoyed our meals in a building with 100 years of history. Being able to dine in such a historic setting alone felt like a special experience. As for the food itself—I’m no gourmet—but it was simply delicious. You could really sense the chef’s attention to detail, and every dish was beautiful as well as enjoyable to eat. At breakfast there was even a small Nambu ironware teapot used as a chopstick rest; I ended up buying one along with chopsticks as souvenirs. The bath temperature was perfect for me and very relaxing. Finally—and what impressed me most—was how every single staff member seemed united in their focus on making guests happy. I’ve experienced great service at many places, but there’s usually variation from person to person. Here, that inconsistency was almost nonexistent; nothing felt scripted—just genuinely natural hospitality. I would absolutely love to stay again next time.

We arrived a little after 3:00 pm, and they were waiting to welcome us at the entrance, which gave the place a classic, long-established feel. The building has a sense of history, and the Showa-era atmosphere was very comfortable for me. There was an abundance of food, and as seniors we couldn’t finish it all—what a shame (laugh).

The in-room amenities and loungewear were exceptionally well stocked. The private open-air bath and the spacious shower room were both excellent, and there was truly nothing to complain about. Thoughtful touches could be found everywhere, which was wonderful. Above all, the meals were absolutely delicious. The tableware was beautiful as well, and everything was easy to eat without being overly fussy—we were completely satisfied.