Around Niseko Village Golf Course × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

We stayed with our 3-year-old child. Our child was thrilled with the towel bear and fruit that welcomed us in the Room. They quickly came to set up a bed guard, and when I mentioned I was pregnant, they kindly replaced the welcome gift wine with something else. When we were about to go out to Pure, a staff member asked about our child’s height and said, “There may not be much for them to enjoy…,” then suggested an alternative—the gondola that was operating. At both dinner and breakfast, everyone spoke warmly to our child and showed such kindness, and it seemed to spark our child’s interest in English. Our child said this Hotel was the most fun of all, so we plan to join Hilton Club and definitely return in the winter season! Although most of the staff were from overseas and we communicated mainly in English, this Hotel had the best hospitality of any we stayed at during our time in Hokkaido. Please share our sincere thanks with all of your staff.

Everything was wonderful. What impressed me the most was the staff. They were always smiling and did their best to help, which made my stay very comfortable. The meals were delicious, but the rice at breakfast was too firm for me to eat... I think it’s just a matter of preference, but I ended up leaving some (sorry). If I have another opportunity, I would love to stay again. Thank you very much.