Around Hakodate Racecourse × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

Both breakfast and dinner were exceptionally delicious, and we were completely satisfied. The view from the lounge was wonderful. From the in-room scenic bath, we could look out over the sea, and from the living area we could see airplanes up close. In the open-air bath of the large public bath, we could look up at planes just before landing, and were truly impressed by how powerful it was. We look forward to visiting again next year after the renovations are completed.

Thank you for the warm hospitality and the lovely letter from the inn. The in-room bath was also incredibly relaxing. I’d love to visit again.

We stayed here for a family trip with relatives. It’s conveniently located right in front of the highway bus stop. It’s a bit far from central Hakodate, but it’s only about 15 minutes by bus. The Room was nice, and the seafood meals were especially outstanding—our older relatives were delighted. The bath had wonderful water and we really enjoyed it; they said they would definitely like to stay again. We felt it was the perfect place to relax and recover from fatigue. Thank you very much.

I chose this Hotel because it was very reasonably priced and the buffet looked great. It’s close to the highway bus stop, and it’s also close to the bus stop for buses back to Hakodate Station. This time we stayed in a Japanese-style room with a partial ocean view, and it even had a wooden-floored area—spacious enough that it felt almost too big for three people. There were no steps, and the toilet and shower room were clean. The buffet was excellent: crab, of course, plus beef tendon curry, handmade fried shrimp and shrimp mayo, and an unusual but delicious ohagi dessert. I’m more of a bread person, and the breakfast bread selection was wide-ranging, high quality, and very tasty. We stayed two nights, but the food was so good that we never got tired of it. I also appreciated having mineral water in the refrigerator. Since this is a popular Hotel that gets crowded with groups and families with children, I think you can stay comfortably by checking in early or adjusting your timing slightly for meals or the baths. The building is spacious, with various well-designed Facilities such as a lounge where you can enjoy good coffee and play areas. There are elevators for each of the four buildings as well, so we had a fun stay without any stress. Rather than cold service rigidly following chain-Hotel manuals, we felt warm hospitality throughout that was fairly flexible depending on the situation. I visit Hakodate often, and compared with staying at Hotels around Hakodate Station area, I was more satisfied staying at this Hotel—so I’d like to stay here again.

Since we didn’t rent a car this time, we traveled by bus from Hakodate Station, but it was only a 3-minute walk from Tropical Botanical Garden-mae, so it wasn’t inconvenient at all. A friend said the interior and the Room were far better than you’d ever imagine from the exterior. I believe I made a Reservation for the cheapest Room type, but to my surprise we were upgraded to what seemed like one of the best Rooms. It was a wonderful, spacious Room with a very comfortable sofa where we could truly relax. If I have the chance to visit again, I’d like to make a Reservation for the best Type A Room. I was looking forward to enjoying sparkling wine in the lounge, Hakodate milk soft-serve ice cream, and Misuzu Coffee—and they even had watermelon as well, which made me really happy. The soft-serve was unbelievably delicious. I don’t usually drink coffee, but Misuzu Coffee is so good that I decided to have it while in Hakodate. Being able to enjoy it as many times as you like until 10:00 p.m. is much appreciated—though my friend mentioned that in the morning there was only Misuzu Coffee. The bath is available even late at night, which is also very helpful. Even if you fall asleep after dinner and drinks, it’s great to be able to wake up and take a bath during the night. Dinner was an omakase sushi course that included fugu tatsuta-age; between the tuna selections and seasonal sushi, everything was satisfying and enjoyable. Breakfast was a buffet with plenty of options—I especially loved the soup curry. Overall, I think this is an excellent Accommodation with courteous front desk staff and a very positive impression. Just one thing: many Hotels these days provide deodorizing sprays, but I’m sensitive to fragrances—so I would prefer not having them in the Room or used during bed-making.

To celebrate my 60th birthday and my mother’s 90th, the four of us—my mother and three sisters—stayed for one night. In the request box I wrote, “Do you have celebratory chanchanko vests we could use?” thinking it was a long shot, but when we entered the room they had been properly prepared for us. I was truly touched, as I assumed they were only available with a special celebration plan. We were driving around to various places, and due to my carelessness my sister accidentally caught her finger in the car door. We couldn’t find a pharmacy, and even the convenience store didn’t have what we needed, so we were at a loss. When I consulted a male staff member at the front desk, he responded immediately and it was a huge help. Thanks to his quick first aid, the swelling seemed to go down considerably by the next day. Thank you very much. Everything at the buffet was delicious, and my mother—who doesn’t usually eat much—kept saying how good it was. When we asked staff at the venue to take photos, they kindly did so without hesitation, and everyone else was also very considerate. The staff member I met in the large public bath was friendly as well, and the water temperature was just perfect—it felt wonderful. It was two memorable days for us. Thank you again for everything.

My daughter and I took a whirlwind 24-hour trip to Hakodate. Even with limited time to spend at the Hotel, we enjoyed wonderful meals, an Onsen, and a Room with an amazing location. It was a truly lovely Hotel. Both breakfast and dinner were buffet-style, with a wide variety of options—everything was delicious, and we ended up eating far too much. We used the large public bath, and the view from the open-air bath in the morning was incredible. Since we checked in after sunset, it was pitch-dark outside when we arrived, but once daylight came, the view from the window took our breath away. As far as the eye could see was ocean—an unforgettable sight for someone who doesn’t live near the sea. The staff included many young people and international team members, and everyone treated us sincerely and with warm smiles, making our stay truly comfortable. The only disappointment was that our stay was far too short. Hakodate is quite far for us so we can’t visit often, but next time we’d like to stay at least two nights.

I stayed for two nights and it was excellent. The front desk staff and the restaurant staff were both very courteous. The twin room on the 9th floor was spacious with a great view, and I could truly relax. The unit bath is small, but since there is a large public bath, I recommend using that instead. The hot-spring public bath was also very pleasant. In particular, the open-air bath has a wonderful view with the sea right in front of you. The meals were great as well—the sashimi was very fresh, and there was a wide variety of other dishes, all delicious. It’s also nice that alcoholic drinks are available at reasonable prices. I would like to stay here again when I visit Hakodate.

Thank you for accommodating our requests from the time of booking. My family was delighted with the dinner surprise, and we were very happy with it. We were able to relax. The stairs to the large public bath felt a little scary.

We stayed here for our once-a-year trip with friends. We really enjoyed the Onsen, including both the white bath and the red bath. At dinner, everything was delicious—crab, steak, and dishes made with Hokkaido ingredients—and breakfast was excellent too, with all-you-can-eat salmon roe and clam broth ramen. The Room was clean, but it felt a bit small once three futons were laid out. This is a Hotel we would definitely like to stay at again when we come back to Hakodate.

This time we stayed in the VIP Room and enjoyed the premium kaiseki dinner course. The Room was very spacious, the garden was beautifully maintained, and the private open-air bath attached to the Room was excellent. All of the staff who assisted us were very kind, and every dinner dish was carefully prepared and truly delicious. Breakfast seemed to be the same for all courses, but since we can’t eat much in the morning, we personally appreciated that it was on the lighter side. We also visited the large public bath, but we noticed towels left at washing stations that were not being used and some guests reserving spots. We think it would be even better if there were guidance on how to use the facilities in languages other than Japanese. Access was convenient—about a 7-minute walk to the streetcar stop. By taxi or car, you can reach major sightseeing spots in about 15 minutes, so if you don’t have a car, using both the streetcar and taxis makes it easy to get around. It was a 5-minute drive from the airport, so being able to leave our luggage before/after our stay was very convenient. If we have another opportunity, we would love to stay again for about two nights in a VIP Room with the premium dining course. Thank you very much.

This Accommodation was even more wonderful than I had imagined from the website. The furniture choices and layout were excellent. There were plenty of amenities, towels, and tableware provided, so we were able to stay very comfortably. The free-flowing natural hot spring bath was also incredibly relaxing. Since the tub is large and holds a lot of water, adjusting the temperature was a bit difficult—that would be my only minor drawback. During our stay there was a minor issue with the building, but I believe it was handled appropriately in the end. When I visit Hakodate again, I would love to stay here again.