Around Hakone Lalique Museum × Highly rated for customer service and hospitality at Hotel·Ryokan

This was our third stay, and once again we were completely satisfied. Last time we stayed in a first-floor corner Room with a private dog run, which was very comfortable in its own way, but this time we had a third-floor corner Room. There wasn’t a private dog run, but the high ceilings made the entire Room feel spacious and open, and it was truly relaxing. The first and third floors each have their own unique appeal. What left the strongest impression again this time was the food. Dinner is served in the Room, so there’s no need to leave your dog behind and move to a dining area—everyone can relax without worry. That alone is a huge plus when traveling with a dog, but beyond that, the quality of the cuisine is exceptionally high. Not only are the ingredients excellent, each one is thoughtfully prepared with an extra touch of care—you can really feel the chef’s craftsmanship in every dish. It’s not just beautiful to look at; it’s genuinely delicious. Honestly, if I ever appeared on “The Best Restaurant of My Life,” I might even nominate this place. That’s how memorable dinner here is every time. It’s also wonderful that breakfast is served in the Room as well. Without having to move around with your dog or worry about others from early morning, you can enjoy your meal at your own pace. And of course breakfast is delicious too—overall satisfaction with meals from dinner through breakfast is extremely high. The baths were outstanding as well. Our whole family used the large public bath three times during our stay. It fully delivers on what you hope for when coming all the way to Hakone—to truly enjoy an Onsen. The staff are also very experienced with guests traveling with dogs and interact naturally without making things feel overly formal, which gives great peace of mind. You may occasionally hear dogs barking inside the building, but there’s an atmosphere of mutual understanding among guests, which made it easy to relax. After three stays—and feeling “we want to come back” every single time—this has become an Accommodation that will likely be our first choice for our next trip to Hakone as well.

I didn’t expect the meals to be this delicious. Both dinner and breakfast were extremely satisfying. I relaxed in the Onsen and was able to sleep well through the night.

Although this is a small Accommodation with only 10 rooms, I was surprised that so many staff members came out to welcome us despite our slightly early arrival. Throughout our stay, everyone’s service was wonderful and full of genuine hospitality. The Onsen water quality was also excellent, and since we had a Plan that included an esthetic treatment, we were able to feel truly refreshed. Dinner was a great memory as well—we enjoyed delicious dishes while having fun solving puzzles. The only slight disappointment was that breakfast felt a bit cool, so we couldn’t fully enjoy it at its best. Even in summer, we still want meals served freshly made and piping hot. That said, in addition to the melon prize from the puzzle-solving activity, we also received sparkling wine and sweets as Diamond benefits, plus more souvenirs than we could carry—overall it was a very satisfying stay. We would love to visit again in a different season. Thank you very much for taking such good care of us.

First of all, the cleanliness of the Hotel’s Rooms and other Facilities was very, very good. I stayed for three nights and treated myself by taking an Obon holiday at this Hotel. It was an Obon holiday filled with gratitude for the food and all the staff. The Onsen was also wonderful, and I felt genuine care in every detail, including the free ice pops after bathing. Thank you for such a wonderful trip with my dog. I will come again, and I look forward to staying with you then as well.

We stayed in two Rooms with my elderly mother, my sister, and us as a couple. My mother requested a Room with beds and meals served at a table and chairs, so we chose Senkyoro. The dining area was wonderful, with spacious seating arranged comfortably. The food was delicious, and the tableware was beautiful down to the small bowls. The Onsen had milky-white water and felt very relaxing.

This was our first time staying in Sengokuhara. The interior of the building felt darker than we expected. It felt very private, and we did not encounter any other guests at all during our stay. The meals were just the right amount for us and were very delicious. Above all, the in-Room Onsen was wonderful, and we enjoyed it many times. Having steps installed inside the bathtub made it very easy to use for someone with mobility issues. Overall, it was a very satisfying stay. Thank you for all your thoughtful care and attention. We will look forward to staying again and will get through our daily life with that in mind.

It was my first stay in several years. Due to my own booking mistake, it was a smoking Room, but the front desk offered to prepare an air purifier; the smell did not bother me that much. The Room was spacious, and I enjoyed the meals—they were delicious. Above all, the staff, including the front desk team, were truly wonderful—always smiling and pleasant. Thank you very much. It made for a very good trip.

As expected of Tokyu Harvest Club’s top-tier Hotel. The Room was spacious with high ceilings, fully stocked amenities, and the staff were gentle and attentive. I wasn’t expecting the in-room refrigerator to be free, but I really enjoyed the carefully selected lineup. Above all, I was impressed by the dining. Rather than relying solely on great ingredients, everything was thoughtfully prepared and presented so it could be enjoyed even more beautifully and deliciously. They also accommodated food allergies and preferences as much as possible. I saw other comments saying breakfast was disappointing, but for us both the quantity and quality were more than sufficient. We love vegetables, so we would have been happy with even more—but that’s just personal preference. Considering the price, it’s not a Facility we can visit often, but if we have the chance, we would definitely like to return. Thank you for taking such good care of us.

We borrowed a pet cage. After checkout, our child wanted to do a stamp rally, so we asked if we could extend the pet cage rental even for a short time, but we were told that any extension would require an additional fee. I understand and know it was for our convenience, but if they had been a bit more flexible, I would have given a perfect rating including the service.

It was a very comfortable stay. The French dinner was outstanding, and we were truly satisfied! The bread was also excellent. We hope you will maintain this level of quality. The bath and the room layout were well designed, and we felt thoughtful attention to detail from the guest’s perspective. We would love to visit again.

From check-in to check-out, all the staff were consistently kind, and the service was impeccable. The Facility was new and well equipped, making our stay very comfortable. While the location is not particularly convenient for transportation, there is a Shuttle Service to the nearest station, so we did not feel much inconvenience. Overall, it is a wonderful Onsen Ryokan that we would definitely like to visit again.

The open-air bath had a window, and I bathed with the screen in place. The Room had a great view, so I could relax and enjoy the scenery while soaking. The Room was compact, and the washbasin was right next to the bed; at first I found it a bit surprising, but it was actually convenient for drying my hair and getting ready. The Room felt slightly humid. I was disappointed that the toilet paper holder and the bath shelf were coming loose. Also, other LiVEMAX properties offered coffee service, but this one did not, and the coffee served with meals tasted weak. The meals were excellent—the simmered splendid alfonsino (kinmedai) was especially delicious, and the Japanese set breakfast was also very good. All of the staff were very pleasant, so I had a comfortable stay. I would definitely like to visit again.

This was my third stay. It was my first time visiting in summer, and the lush greenery outside the window was very soothing. There are many international staff members, but everyone works hard and it never feels out of place. This time, I ordered cake and coffee to go from the café lounge, and I really appreciated how a Japanese staff member carefully packed the cup in the cake box so it wouldn’t tip over—such thoughtful attention to detail. I’ll be back again. Thank you very much.

Although we stayed for only one night, we were very satisfied. We were able to forget the hustle and bustle of the city, relax, and enjoy being surrounded by nature. The staff were wonderful, and it was an Accommodation we would like to visit again. Thank you very much.

This was my second stay. Just like last time, the meals were incredibly delicious and truly impressed me. Even classic dishes like shabu-shabu had thoughtful touches that felt unique to this Accommodation, which was a pleasant surprise and made dining a real joy. The Room was also comfortable and clean, and I was able to relax completely. The Onsen was wonderful, and I enjoyed the bath in the Room as well as the other private baths many times. The attentive yet unobtrusive service was also very pleasant. Thank you very much. I would love to stay again.

We stayed as a family of five. The cleaning was thorough, the futons were fluffy, and the toilet had a washlet. The facility is well-equipped with both a toaster and a microwave. The kitchen is spacious, with all necessary cooking utensils and tableware provided. As mentioned in other reviews, the sharpness of the knife is impressive! It seems to be well-maintained and sharpened; when making a salad, I could slice cucumbers paper-thin! The refrigerator is a proper large family size, making this rental villa perfect for enjoying cooking. With three rooms available, it feels like staying in a mini-suite. At night, we sat on the bench in the courtyard under the stars and had great conversations—it was so much fun! We were also introduced to nearby onsen facilities! We’ll definitely stay here again!

It was very clean and relaxing. There were drinks and water for the number of guests, plus a bottle of champagne and some snacks, which really lifted our spirits. We’d love to stay again.

The Accommodation was very clean and well maintained. It felt newer than I expected, which was a pleasant surprise. Dinner was stylish and delicious, with plenty of great dishes—I’m glad I chose the plan with dinner included. The open-air bath was an Onsen, and it warmed me up comfortably. This is an Accommodation I can recommend, and I’d love to stay again.

I recently traveled to Hakone. I was unsure which Hotel or Ryokan to choose, but I decided on Mitake-san because they offered in-room dining that looked delicious in the photos and had a private open-air bath option. Upon arrival, we were warmly welcomed by adorable cats and kind staff, and the food was absolutely delicious. We enjoyed a wonderful and happy two days in Hakone. I hope to visit again within this year!

Once again this year, we were satisfied with the Accommodation, meals, and Onsen. We look forward to staying with you again next year.