Onsen Areas around Miyajima × Highly rated for customer service and hospitality at Hotel·Ryokan

We truly felt your wonderful service and hospitality throughout our stay. The location, the meals, the baths, and all of the staff were genuinely excellent. You even prepared kaiseki cuisine for our 9-year-old son and accommodated a change to our breakfast time. Both the dinner kaiseki and breakfast were absolutely delicious, and it was clear how much care and effort went into them.

We stayed with my mother to celebrate her 88th birthday, along with my wife and me. We had requested slightly smaller portions, and the meal was still more than satisfying—we were able to relax and enjoy it at a leisurely pace. As a surprise, the staff gave us a heartwarming celebration for her 88th birthday, and I’m truly grateful that I was able to show my appreciation as a child in such a meaningful way. Thank you very much for your thoughtful care for my mother, who has difficulty walking, especially during the transfers to and from the station and to our detached room. Lastly, when you said “Please come again,” I could accept those words sincerely. Thank you very much.

This was our family’s first trip to Miyajima. Unfortunately it rained, but we made wonderful memories thanks to the island’s solemn atmosphere and the warm hospitality of the local people. Everyone at Kinsuikan kindly answered our questions even before the trip, and on the day of our stay every staff member greeted us with a smile and attentive service, which left a strong impression. There were many young staff members as well, and their energy really uplifted us. It was a time that made us feel Miyajima will continue to be a wonderful place in the years ahead. Thank you very much for taking such good care of us. We would love to visit again in a different season. Thank you.

The Hotel is located right in front of Miyajima Port, making access excellent and extremely convenient. Even before check-in and after check-out, we could use the lounge and enjoy ice cream, coffee, and other drinks. Depending on the time of day, there was also a momiji manju service, plus vouchers to redeem momiji manju at shops on Miyajima (including fried momiji), and candy ice cream after the bath—everything was thoughtfully provided. The facilities were very clean, and the buffet featured carefully prepared dishes made with locally sourced ingredients. With an all-inclusive plan that included alcohol as well, we were very satisfied overall. The lemon herb tea in the restaurant was especially delicious; we highly appreciated that it used Hiroshima lemons and herbs, to the point that we wanted to buy it. We think it would be great if it were sold in the Hotel’s souvenir corner or similar shop.

My wife and I stayed here together. After arriving on Miyajima, we were taken to the Hotel by Iwaso’s Shuttle Service. The driver who picked us up was exceptional—polite, refined, and easy to talk with—and in that moment we knew we had made the right choice. The service at check-in and during dinner was also excellent, allowing us to spend a truly relaxing time on Itsukushima. Dinner was not only delicious; we also enjoyed chatting with the staff who served us. When I asked at check-in whether raw oysters were available, I was told they are difficult to offer this season—but we were lucky enough to have raw oysters served at dinner. The sashimi selection (sea bream, amberjack, and fatty tuna) was well balanced; Japanese dishes were paired with salsa sauce in an interesting way; and the sukiyaki portion was generous. We were very satisfied. The Room felt clean and well kept. There was a vanity sink by the window, letting in natural light, which made it bright and convenient to use. The large public bath had plenty of space between the washing area and the tub, and the spacious open-air bath was another highlight. The location is also very convenient: about a 3-minute walk to Itsukushima Shrine and 7–8 minutes to the ropeway station. They also arranged our night cruise to see the Great Torii gate and provided Shuttle Service to the pier, which was extremely helpful. We thoroughly enjoyed the comfortable hospitality of this long-established Ryokan as well as its elegant atmosphere throughout—including the corridors and landings. We would love to stay again.

The staff member who welcomed us was outstanding, and the drinks and light snacks in the lobby were excellent, giving us the immediate impression that this was a top-class Hotel. The meals were delicious and high quality, and we were very satisfied with the thorough explanations and attentive service despite how busy it seemed. The location is great, with beautiful views of the Seto Inland Sea and a well-maintained building; it was comfortable, and because it faces west we could enjoy the scenery throughout without worrying about direct sunlight. The private bath was also spacious, clean, and comfortable. The late-night curry service was perfectly timed when we felt a bit hungry, which increased our satisfaction even more. If I had to mention anything, aside from the person who first assisted us and the staff member who served us at dinner, some others—while doing their best—seemed inexperienced; also, the building felt somewhat like a retreat facility rather than having more distinctive character.

We stayed at this Hotel on a family trip because it is pet-friendly. The Room was spacious, and the bath and meals were excellent. All the staff were very pleasant and provided great service. In the Room where we stayed with our dog, there was a lint roller, but we thought it would have been even better if there had also been a floor wiper. It was shedding season, so a lot of hair fell out and we’re sorry for getting the floor dirty. We had a wonderful stay and were very satisfied. Thank you very much.

Thank you for picking us up at the station despite our late arrival on the day. The food was delicious and plentiful. The open-air bath in the Room had just the right temperature, and we were able to enjoy it multiple times. We would love to visit again. Thank you very much!

This Accommodation is an entire private house, so it may feel a bit oversized for two people for one night. However, since we had previously stayed in cramped business hotels, the sense of space here was on a completely different level, and it really helped us recover from the day’s fatigue. There are many Rooms, including some hideout-like spots, and there are also two toilets, so I think it’s ideal for groups staying multiple nights—especially for those who want to cook for themselves. That said, perhaps because it was during a holiday period, the bathroom cleaning didn’t seem to be done in time, and the drain was dirty. It was a bit disappointing given how great everything else was. Overall it was excellent, and if we have another chance next time, we would definitely like to stay again.

We visited as two women this time. A dedicated staff member was assigned to us and took care of us both in our room and during meals. We were amazed by the attentive service. They explained each dish at just the right moments without interrupting our conversation, and even kindly made rice we couldn’t finish into onigiri—thoughtful touches that are hard to come by. The food was outstanding, easily among the top one or two meals we’ve had at any ryokan. Every staff member we passed in the building greeted us and added a few warm words as well, which truly impressed us. What a comfortable place this is. We recommended it to our family that very day. As we were leaving, a staff member who was cleaning said, “We look forward to welcoming you again.” Although we travel often, it was the first time anyone had said that to us—and it really moved us. This is a wonderful inn where training and hospitality reach every detail. You can feel that everyone works from the guest’s perspective, and thanks to that we had a truly pleasant stay. We will definitely visit again—not just Hiroshima, but Arimoto specifically. It was such a lovely day. Thank you very much.

This was my second stay. Even though you must welcome many guests, I was surprised that some of the staff remembered me despite my visit a year ago. I made another Reservation without hesitation because the warm hospitality and delicious meals were just as wonderful last time. It’s also in a convenient location within walking distance of Itsukushima Shrine, Daisho-in Temple, and the Mt. Misen Ropeway. In summer, you can visit Itsukushima Shrine from 6:30 a.m., so I recommend waking up early and taking a relaxing walk to enjoy worship at a quieter time with fewer tourists.

Conveniently located near the ferry terminal and Omotesando. The lobby had a lovely atmosphere. The dinner set was delicious and elegantly presented, and the staff were courteous. Even during an evening stroll, they greeted us warmly, which made us feel very welcome.

We stayed here on a family trip. There were plenty of great services, such as a free drink corner, a choice of colorful yukata, and a shampoo bar, which made our stay very comfortable. What I was happiest about was being able to use ReFa shower heads and ReFa hair dryers in the large public bath—it felt amazing. Thank you very much.

This was my second stay, and both the Room and the washroom were clean, which was very nice. When I visit Miyajima again, I will stay at Miyajima Coral Hotel.

This was my first trip to Hiroshima, and I stayed here. The Room was a traditional Japanese-style room, and some parts of the floor creaked, but it was very clean and I had a comfortable stay. Both dinner and breakfast were delicious. The clam miso soup at breakfast was especially good, and since each table gets a full pot, I enjoyed several refills. Having that miso soup after visiting Itsukushima Shrine in the morning was absolutely amazing! The luggage storage service was also very helpful for sightseeing on Miyajima, as they even came to the pier to pick it up. Thanks to that, it became a wonderful trip to remember. I would definitely like to stay again.

During our stay, every staff member provided attentive hospitality, and our whole family had a very comfortable time. We also greatly appreciated your prompt help with an item we left behind. We would love to stay again. Thank you very much.

We stayed here with our dog. It’s close to Miyajimaguchi, and to avoid the heat we took the ferry to Miyajima around 5:30 PM. The Itsukushima Shrine was truly impressive. Since our plan was No Meals Included, we got anago bento to-go from a nearby shop and ate it in our Room. We also appreciated the light complimentary breakfast. The Room was thoroughly cleaned, with no odors at all, and we couldn’t hear any noise from other rooms—so we had a very comfortable stay! We’d love to stay again. Thank you very much.

I stayed here in the middle of an extreme heat wave. The Room was Japanese-style, with a round table and floor cushions. Wi-Fi was available. The futon was already laid out. It didn’t feel old-fashioned at all and was very clean. It’s an out-bath style, but there is a single-person bath right next door. There may not be many Rooms, so it never felt crowded and I could use it without any trouble. Breakfast was very lavish: classic items like grilled salmon, miso soup, rice served in an ohitsu tub, teppan-yaki on a ceramic plate, dessert, cassis vinegar drink, yogurt, and even soft drinks at the end. It was almost too much. The location is a bit far from the ferry terminal, and convenience stores are also near the ferry terminal, so don’t forget to shop beforehand. I’d like to stay here again when I visit.

The staff were wonderful, the food was delicious, the twin Room was spacious, there was a large public bath, and Shuttle Service was available. From the moment I saw photos of this Hotel, I somehow knew I wanted to stay here. Everything is spotless down to the smallest details, and you can truly feel their thoughtful hospitality. It’s close to the Great Torii Gate, making it convenient for an evening or early-morning stroll. After checking out this time, when I went back to pick up my luggage, I ended up resting in the lobby for over two hours due to mild heat exhaustion. I’m sincerely grateful for how kindly and attentively the staff took care of me. I’m planning to stay again in November.