Tsubaki Onsen × Highly rated for customer service and hospitality at Hotel·Ryokan

The staff were very kind and helpful, which was great. The Facility feels a bit old, but it is kept very clean and well maintained, so I had a comfortable stay. If I have the opportunity again, I would definitely like to stay here.

It was absolutely amazing! Since we stayed just one night, it flew by, but I’m so glad we decided to rent the whole house! The place is stylish in every way, and there were plenty of towels—so after playing in the pool, we went straight to the Onsen! We could also do laundry, played in the pool again the next morning, and then back to the Onsen! The hot sandwiches included in the breakfast Plan were very filling. We also found the Arita mandarin orange juice that came with breakfast being sold elsewhere as a souvenir, so we bought some to take home. The quality of the meat for dinner BBQ was excellent—tender, juicy, and truly delicious! Meat included in BBQ Plans is often tough and not very impressive, but this one was incredibly good! Next time I’d love to bring friends and definitely stay here again!

It was my first visit in a while, but just like before, I was able to relax and enjoy a quiet, peaceful time while listening to the sound of the waves. This time, I brought my newlywed son and his wife. As it was her first stay, my daughter-in-law was impressed by the views and the food. We would love to visit again.

We stayed here while sightseeing in Shirahama, including a visit to Adventure World. The staff were very welcoming, and the breakfast bread was pleasantly chewy and delicious, so we would love to stay again.

About parking and late check-in I called once before my stay and once on the day of my stay, a total of two times to confirm. Because I would be checking in late, I was told there would be a map in the Hotel Room showing where the second parking lot is, and that I should look at it and move my car. However, there was no map in the Room. Since it was nighttime, I ended up having to call the toll-free number to have a staff member come out. It worked out because I was able to reach someone, but it made me nervous thinking about what would have happened if I couldn’t contact anyone at night. At check-out as well, the check-in counter was locked in the morning, so I had to call the toll-free number again just to return the key. Checking out at 7:30 a.m. seems like a fairly normal time, so if you can’t keep the reception desk open, I think you should provide something like a key drop box. The Room is clean and the Facilities are well equipped, but it’s a shame because service issues detract from an otherwise good stay.

This was my first time staying here, and I’m glad I got to enjoy so many extraordinary experiences. The coastal drive in a Rolls-Royce—my first time riding in one—and the nighttime laser message show were beautiful and truly moving. From the terrace, I was soothed by the view of the Pacific Ocean just beyond and the sound of the waves. The food was also delicious. All of the staff were friendly and very kind. I made my next Reservation during my stay, so I’m looking forward to coming back again. Thank you very much.

Stayed on March 6. The Room was spotless and very clean. Having a private open-air Onsen bath in the guest room was the best part. We were satisfied with both the quality and quantity of the meals, and it left a strong impression that the owner visited every table and explained everything so carefully, which showed how much passion they have for this Hotel. There was a power outage that night due to lightning, but the staff responded quickly and flawlessly. After power was restored, we were also glad to be able to see the laser message display. Finally, we even got to experience a seaside drive in a Rolls-Royce convertible, making it an extremely satisfying trip. We will definitely return.

We visited with 5 adults and 2 dogs. The stylish exterior and beautiful interior were impressive. The food was incredibly elaborate and delicious. Unfortunately, we couldn't enjoy the bonfire due to the rain, so we're looking forward to it next time. It would be even better if there were a comfortable sofa in the Room.

We stayed with my daughter’s family, my son, and our grandchildren as a large group. The place was very spacious and everyone was excited. We also rented the BBQ set, and it was easy to use and well prepared, which really helped. Bugs are unavoidable this time of year, and you’ll see them at any whole-house rental, but quite a lot came into the pool area after evening. Overall we were very satisfied and would like to stay again. The manager was also very kind. Thank you for your hospitality.

A quiet, relaxing Accommodation. The bath feels wonderful and leaves your skin silky smooth. The hot water is excellent. My knee pain eased. I felt refreshed, like my body became lighter. I want to visit again!