Okawa Onsen × Highly rated for customer service and hospitality at Hotel·Ryokan

We stayed here for a family trip. The entire property was kept very clean. We were extremely satisfied with the Room, meals, bath, and service. Our daughter, who was looking forward to the all-you-can-eat salmon roe and sashimi, said it was the best she has ever had, and we’re glad we chose this place. Being able to choose your own yukata is a nice touch for women. We didn’t have time to try the complimentary coffee and shaved ice, but it’s a wonderful service. It was great value for money and an affordable price for a family trip. We would love to stay again.

The view from the in-room open-air bath was truly breathtaking. It seemed to be the night of a full moon, and the moonlight reflecting on the water was wonderfully dreamlike. Soaking in the tub and gazing at it for a while, I almost lost track of time. The meals were creative and delicious, and the staff were cheerful, always smiling, and thoughtfully attentive throughout our stay—we had a truly wonderful time. A lovely Accommodation I would love to visit again.

This auberge is well known as an Accommodation serving outstanding fish-focused cuisine. The owner couple are genuinely kind, and you may find it hard to leave. As an auberge, it’s not the place to expect luxurious Room amenities, but they provide a clean and comfortable space. I reduced the bath rating by one star because the private bath is no longer an Onsen, but considering how satisfying the meals are, it more than makes up for it. Dinner is excellent, making full use of high-quality ingredients, but breakfast is equally impressive—be sure to take your time and enjoy it.

The food, the massage treatment, the Onsen, the clean Room, and the warm hospitality of the owner and his wife—everything was outstanding, and we were completely satisfied. I’ve had massages near my workplace before, but a professional treatment and technique are on a completely different level. Thank you very much. We will definitely come again.

Above all, the cuisine was outstanding. I also enjoyed the private open-air bath in my room many times. I’d love to visit again!

A relaxing, tranquil Accommodation for adults. Watch the ever-changing sky, sea, and forest, and the sparkling stars; soak in the Onsen whenever you like; and enjoy high-quality meals... Above all, the staff’s hospitality is outstanding. During my stay, they never once asked for my name or Room number, and they even adjusted the end time of dinner to fit my spa Reservation. Thanks to their seamless communication and thoughtful care, I felt completely at ease throughout my stay. I will be back again. Thank you very much.

Thank you for taking care of our family. We visit Izu, which we love, several times a year, but in recent years it has been difficult for all of us to travel together. This time, our two children brought us to Gyokusui, a place I had been saying for a long time that I wanted to visit. Since we live in a landlocked prefecture, we tend to choose an Accommodation near the sea, but choosing Gyokusui this time was absolutely the right decision. It rained lightly on and off over the two days, but it was truly a fulfilling stay at the Accommodation. The greenery outside the window was so vivid, and everything—the private baths, large public bath, and open-air bath—was at just the right temperature and spotlessly clean and beautiful throughout. As there were five adults this time, instead of a Room with an open-air bath, we chose a Room with a footbath and a spacious terrace with great views. We relaxed while looking out at the garden and chatting. The meals were beautiful to look at and delicious as well—we all ate too much at both breakfast and dinner. No matter where you are in the Accommodation, it’s soothing. Thank you very much for such a wonderful time.

The staff’s hospitality was truly outstanding. One delightful surprise after another made both our hearts and stomachs more than satisfied. There were plenty of activities for both adults and children, and we fully enjoyed the breathtaking views of the sea and islands. One night wasn’t nearly enough to experience it all. We would love to return.

I learned about this Ryokan through a friend’s recommendation and decided to stay here. The view from the Room and the open-air bath was amazing, and that alone made me very satisfied. Both the Room and the baths were thoroughly cleaned, so I was able to spend my time comfortably. The private open-air bath and dining in a private room also allowed me to relax, which was wonderful. Towels were freely available in the women’s open-air bath. These days, most Onsen or Hotels provide only a minimal towel set, but since I used the baths several times during my stay, I truly appreciated this service. The staff were kind as well, and overall I was extremely satisfied with everything. If I had to mention one small disappointment: dinner was very delicious and generously portioned, but there were several times when I couldn’t understand what was being explained about the dishes. Also, the timing of the main grilled dish felt a bit off—it was served as just meat after we had already finished both rice and all other dishes—so I wondered if that timing was intentional. It made me hope that Japan’s uniquely attentive hospitality and services will not be lost. That said, everyone’s warm service and thoughtful attention were truly excellent. I would love to stay again. Thank you very much.

We stayed with our 3-year-old and our 2-month-old baby. We chose this Accommodation because the Room has a private open-air bath, and in-room dining—now quite rare—meant we could relax even with small children. About two days before our stay, we received a confirmation call and were grateful for the details about the Shuttle Service pickup location. When we told them our children’s ages, they kindly said, “We’ll make sure your Room is thoroughly cleaned.” The Facility felt a bit dated, but the Room was very clean. Everyone at the Ryokan wore hakama, which looked wonderful. Since we arrived with children, they guided us to our Room first, and being able to complete check-in in the Room was also a big plus. We were welcomed with matcha tea and warabi mochi, which helped us unwind after traveling. With only eight guest Rooms, it was very quiet throughout our stay—comfortable like having a private villa. They had already laid out futons so our child could lie down anytime, and they spoke warmly to our older child by name—thoughtful service that really stood out. Every in-room dining dish was delicious, especially the fish dishes. The private open-air bath attached to the guest Room had a lovely hinoki aroma. It rained on arrival day, but the next morning we enjoyed a bath while looking out at the sea. There is also a reservable open-air bath on the rooftop; after putting the kids to sleep, my spouse and I took turns using it. We even enjoyed stargazing at night—such a special memory. Thanks to all of their thoughtful care, this became an unforgettable family trip. We would love to stay again when we visit Izu. Thank you very much!

We stayed in a Room with an open-air bath. Since the Hotel is located in a villa area, it was very quiet, and we even saw squirrels in the trees outside the Room window. The front desk staff were also very kind and helpful. Although this is a Plan without meals, light snacks such as sweets and cup noodles are available next to the front desk. In the morning, bread and rice are also provided. We had a wonderful stay and would like to use this Accommodation again.

This is my favorite Accommodation: the well-maintained interior always helps me feel refreshed both body and mind in the Room’s open-air bath, and I can enjoy a French course dinner in casual attire. I will definitely stay again.

We really enjoyed our stay at this unique, local pension. Everything was exactly as described. The meals were the highlight of our stay. The owner is a very kind and friendly lady, and we truly appreciated her warm welcome. One minor note for guests traveling with large luggage: there is no elevator, so please pack light if possible.

This was my first stay, and I was completely satisfied with everything—the Room, spa treatments, baths, and meals! Since it’s all-inclusive, there were complimentary drink services in various areas, and it was wonderful to enjoy the café while soaking in the footbath. The amenities were well stocked, and perhaps because it was a weekday, the baths were almost private so I could relax at my own pace. There’s also a gym, making it an ideal Hotel stay. I’d love to stay again.

This was our second stay following our visit in March. Every time, both the meals and the hospitality leave us fully satisfied in both heart and stomach. The open view of Sagami Bay stretching across the entire window was also outstanding. From the spacious open-air 전망露天風呂 in our Room, we could even see the horizon, which was truly soothing. It was such a fulfilling stay that it hardly felt like just one night and two days. We would definitely like to visit again.

This was our family’s third stay. Thank you again for taking such great care of us. As always, the property was very clean and we had a comfortable stay. We especially enjoyed the complimentary drink bar, which we could use freely; the selection changes between morning and evening, so there was plenty to choose from and we could relax and enjoy it. At dinner, we were surprised by the size of the abalone and truly enjoyed such a luxurious meal. Our whole family had another wonderful time and we were very satisfied. We would love to visit again with our family. Thank you for another lovely stay!

I think it’s wonderful that you improved based on the previous Review, and the Wi‑Fi worked perfectly even in the basement. The meals had also improved. I was touched by the surprise birthday gift. I’d like to visit again for a special occasion. It was a shame that the bath water temperature was on the low side and took quite a while to warm up.

We visited as a couple to relax and enjoy the Onsen at a leisurely pace. It’s less than a 10-minute walk from the station to the Accommodation. You can request pick-up, but we chose to walk and soak in the atmosphere. The Room was spacious enough for two, and you can enjoy views including the sea through the large window. The in-room Onsen bath was more than sufficient, but we also reserved a private bath so we could have a large Onsen all to ourselves. It happened to be firefly-viewing season, so we enjoyed it with Shuttle Service included. The meals were incredibly delicious—an extensive menu centered on seafood, vegetables, and mountain produce. The sashimi was outstanding, and breakfast deserves special mention: miso soup made with broth from the spiny lobster shells from dinner and black rice were exceptional. This is a small Accommodation with attentive staff—perfect for enjoying the Onsen, nearby walks, and great food. We had a truly luxurious one-night stay. P.S. For those considering staying: due to structural reasons, loud noises in neighboring Rooms can be heard, and any loud noise you make will likely carry as well. If that doesn’t bother you, you’ll be able to enjoy a relaxing stay in a quiet environment away from tourist areas with few people around.