Kitagawa Onsen · Atagawa Onsen × Highly rated for customer service and hospitality at Hotel·Ryokan

My spouse and I stayed here, and it was an even more wonderful experience than we expected. What impressed us most was the food. Luxurious ingredients like spiny lobster and abalone were, of course, delicious, but even more than that, we were captivated by the care put into each dish—from the appetizers to the assorted small plates. The gentle flavors that respected each ingredient’s natural taste and the beautiful seasonal presentation conveyed true thoughtfulness. We enjoyed both Japanese and Western elements, and even breakfast left us completely satisfied. From our welcome through to mealtimes, the service was consistently warm and attentive. The facilities and our room were spotless, with thoughtful touches throughout, making our stay very comfortable. We also enjoyed the private free-flowing hot spring bath at our leisure without having to wait. With the sea nearby, it’s a lovely setting where you can enjoy the sound of waves—and occasionally a passing train—adding to the sense of travel. Between the delicious cuisine, hot springs, and comforting hospitality, we felt truly refreshed. We were both very satisfied and would love to return again.

I loved everything—the location of the Accommodation, the beautiful and calming interior, the spacious and impeccably clean Room with a semi-open-air bath, and the lush Japanese-style garden full of greenery. We chose the “Izu Seasonal Kaiseki” Plan, and both dinner and breakfast were outstanding in quality and generous in portion size. The free-flowing Onsen water could be enjoyed at our leisure in the private open-air bath, the large public bath, and in our Room. The Onsen water—said to be 120°C just five minutes earlier—was carefully temperature-controlled so it reached the tub at a perfect temperature: neither too hot nor too lukewarm. I also appreciated the thoughtful services such as matcha tea and traditional sweets at check-in, a pot of iced water delivered to the Room during dinner, and sherbet or coffee served in the lobby after bathing—but above all, what impressed me most was the attentive hospitality of every staff member. With unstable weather and days of rain leading up to our stay—and rain forecast for our dates—I was worried at first. Fortunately, we had good weather for both days we were there, and staying at such a wonderful Accommodation with such high service standards made this trip truly relaxing. Thank you very much. Of course I would love to return here again, and I also feel like visiting “Izu Kawazu-hama Isoaruki no Yuyado Shiogumo” and “Omuro no Mori Gyokusui.”

From the moment you meet the shuttle bus driver, whose warm and pleasant service sets the tone, your enjoyable trip begins. This was our second stay, and just like last time, we truly appreciated the heartfelt hospitality. Last time we arrived late and missed out on the pancakes, but this time we were able to enjoy them fully and were very satisfied. We choose this property for its rare teppanyaki dinner option, and every time we are delighted with the meal. This visit also made for a wonderful birthday celebration. We hope you will continue to provide the same thoughtful and creative hospitality in the future.

This was my second stay, and it was just as moving as the first. From every part of the property—the lobby, restaurant, on-site café, and of course the guest rooms, in-room semi-open-air baths, and the large public bath—you can enjoy wonderful views of East Izu’s greenery and the ocean. The lounge also offers excellent complimentary services such as free drinks, and you can even enjoy table tennis, which I personally love. Soaking your feet in the spacious courtyard footbath while listening to lovely background music is another truly relaxing moment. It may not be highlighted much on the website, but for limited hours the on-site café also serves a variety of alcoholic beverages, soft drinks, and snacks. I would definitely like to stay here again. Thank you to all the staff for their warm and attentive service.

This was our family’s third stay. Thank you again for taking such great care of us. As always, the property was very clean and we had a comfortable stay. We especially enjoyed the complimentary drink bar, which we could use freely; the selection changes between morning and evening, so there was plenty to choose from and we could relax and enjoy it. At dinner, we were surprised by how large the abalone was, and we truly enjoyed such a luxurious meal. Our whole family had a wonderful time again, and we were very satisfied. We would love to visit again with our family. Thank you for another lovely stay!

The meals were delicious, and both the Room and the Onsen were excellent. Dinner featured plenty of seafood, including sashimi, which we really enjoyed. The in-room Onsen was great, and the private bath—apparently using what used to be the main public bath—was spacious, with a wonderful open-air bath surrounded by nature; I thought it was a fantastic idea. If I had to ask for improvements, I think it would be even better if there were more explanations about the dishes and if phone inquiries were handled more clearly.

I made a Reservation because this is an Accommodation where you can stay with pets, but I think it is wonderful even without a pet. There was none of the bustle you might find at a large Ryokan, and the Accommodation was located in a quiet villa area not far from Jogasaki Coast. As I wanted a Room where meals could be served in a private dining space, I stayed this time in the Room called “Akane.” This Room had an exceptionally spacious layout with a living area, dining area, and bedroom, and it was very comfortable to relax in. The staff were also gentle and kind, allowing us to spend a peaceful time together as a family. The food was so plentiful we could hardly finish it—a creative course meal that truly felt like an escape from everyday life—and everything was delicious and very satisfying. I also appreciated how carefully they confirmed any ingredients we do not like in advance, making this an Accommodation I would love to visit again. We were told the outdoor open-air bath uses water drawn from Atagawa’s hot spring source; the temperature was perfect, and I enjoyed it many times during our stay. Unfortunately, we did not have good weather during our visit, which was the only disappointment. I will come back for another try at enjoying the open-air bath while watching the sunrise. Next time, I would like to stay for two nights at a leisurely pace. Thank you very much.

Due to a typhoon, we called to change our dates at short notice, and they handled it very pleasantly. The food was delicious and the room was comfortable. Above all, we had a great time at the pool, and when I bought a T-shirt at the poolside café bar as a souvenir for myself, I was thrilled that it came with unlimited drinks. Our child was delighted too—we fully enjoyed the hotel. We’d love to come again.

Having stayed at retreat Hotels all over the whole country, I found this Retreat Onko Chishin to be outstanding in every way. The Room, bath, meals and drinks, and hospitality all delivered a high level of satisfaction, making for a truly pleasant stay. This Hotel has been reborn through the renovation of an existing Hotel, and the quality of the renovation and overall atmosphere were excellent.

Dinner was delicious. The staff spoke Japanese well, so there were no inconveniences. At night, we could hear the sound of the waves, which was very nice. The large public bath and sauna at night were not crowded, so we could relax. I would like to stay again. Thank you very much. The woman at the front desk was from Nepal. My condolences regarding the disaster—please stay strong.

I made the mistake of thinking I had booked the same Room as before, not realizing it had been completely renovated, and only noticed after entering. I hadn’t read the description carefully enough. It was my first time using a daybed, but it felt modern, and I’m satisfied with it in its own way. As for the in-room bath, last time it rained and we got caught in the rain while using the open-air bath, but this time it felt easier to use than before. However, adjusting the temperature is still a bit tricky. The meals were just as satisfying as before in both portion size and taste. Last time, simmered golden eye snapper was served at the end when I was already very full, so I couldn’t finish it, but this time it was served midway through and I was able to eat everything. That said, the seasoning of the spiny lobster dish didn’t quite suit two elderly guests like us. It felt overly elaborate and seemed to mask the lobster’s natural flavor. For us, something simpler like sashimi or simply grilled would have been better. Our attendant was a foreign national and did their best to explain each dish clearly, which we appreciated; casual conversation might be difficult though. It seems that staffing shortages have reached Hotels as well. We were impressed that you greeted us right as we drove in upon arrival and saw us off at departure—service that remained just as attentive as last time. If we have another chance to visit Izu, we would like to stay with you again. Thank you very much.

Although it was a last-minute Reservation, the staff were very kind and helpful. The meals were delicious! The Onsen was hot and left my skin glowing. I love a hotter Onsen, so I was really happy. I’d love to stay again. The nearby beach had very high waves, but that was fun in its own way. After getting out of the sea, I appreciated having showers available to rinse off the sand.

Although we stayed for only one night, we were warmly looked after from the send-off to and from the station, and throughout our stay. Food preferences vary, but both dinner and breakfast were served in satisfying portions. There didn’t seem to be many restaurants around the Accommodation, so we were glad we ate at the Accommodation.

I visited for the first time with my daughter and my 3-year-old grandchild. On the day of our stay, I forgot my charger and asked at the station if one could be borrowed; the staff responded very kindly, which left a great impression. In any case, all of the staff were pleasant, and we had a very comfortable stay. From 12:30 before check-in, we were able to enjoy light snacks as well as alcoholic and soft drinks, which really helped for lunch. I also appreciated being able to enter our room well before the 15:00 check-in time. The building is undeniably old, but it was very well cleaned, and our room was spacious and spotless—perhaps recently renovated. The large public bath and open-air bath were also excellent. Part of the indoor pool and kids’ play area could be used not only before check-in but also until 12:00 after check-out. The buffet meals were delicious; in particular, the sashimi at dinner was extremely fresh, and making a seafood bowl with it was fantastic. There wasn’t an especially large variety of buffet items, but I was satisfied with both the taste and quality. This is a hotel I would definitely like to visit again.

Although we arrived much later than our scheduled check-in time, the staff kindly assisted us without any sign of displeasure. We are truly grateful. The three of us stayed, and the price per person was very affordable. Despite the low cost, it was a comfortable and wonderful Accommodation. We would definitely like to stay again next time. Thank you very much!

It was very comfortable.

All the staff were very kind, and I had a truly relaxing stay! I was a bit nervous because the sand bath required same-day Reservation, but I was able to use it without any issues. It felt wonderful. The meals were excellent, and I’m glad I chose this Accommodation. There should have been several other guests staying, but it felt like I only ran into people occasionally. I’d love to come again.

I learned about this Ryokan through a friend’s recommendation and decided to stay here. The view from the Room and the open-air bath was amazing, and that alone made me very satisfied. Both the Room and the baths were thoroughly cleaned, so I was able to spend my time comfortably. The private open-air bath and dining in a private room also allowed me to relax, which was wonderful. Towels were freely available in the women’s open-air bath. These days, most Onsen or Hotels provide only a minimal towel set, but since I used the baths several times during my stay, I truly appreciated this service. The staff were kind as well, and overall I was extremely satisfied with everything. If I had to mention one small disappointment: dinner was very delicious and generously portioned, but there were several times when I couldn’t understand what was being explained about the dishes. Also, the timing of the main grilled dish felt a bit off—it was served as just meat after we had already finished both rice and all other dishes—so I wondered if that timing was intentional. It made me hope that Japan’s uniquely attentive hospitality and services will not be lost. That said, everyone’s warm service and thoughtful attention were truly excellent. I would love to stay again. Thank you very much.

The hot springs, hospitality, and meals were all excellent, and we were very satisfied. The dishes were mostly seafood, but every item was delicious and truly satisfying. The service was also wonderful. We arrived early, but they kindly showed us to our room, which we really appreciated.\nThis is an inn we would love to stay at again.