Onsens around Tobira Onsen and Utsukushigahara Onsen × Accommodation With Relaxing Welcome LoungeHighly rated for customer service and hospitality at Hotel·Ryokan

I had a very comfortable stay. Both the property and the Room were clean and well maintained, with thorough housekeeping. The meals were delicious and served in just the right portions. The staff’s service was naturally friendly and made me feel at ease. The only disappointment was that I was looking forward to a beer after my bath, but there was no shop or vending machine, so I had to wait until dinner. That said, this is a rather indulgent request given how well stocked the drink bar in the lobby is. It was an Accommodation I would like to visit again.

I stayed here during my summer vacation. The moment I entered the Room, I was captivated by the warm, wood-filled space. The view of lush green trees through the wooden-framed windows helped me forget the busyness of everyday life, and I was able to relax in quiet comfort while lying on the cushioned sofa by the window. The view from the semi-open-air bath was also beautiful and incredibly relaxing. It truly was a Room with an outstanding view. I enjoyed both Japanese and French cuisine, and both were delicious with gentle, wholesome flavors. The rice balls prepared as a late-night snack were also excellent. All of the staff were kind and attentive, and I truly appreciated that they even delivered an item I forgot after checkout to my home. This is an Accommodation I would love to visit again!

Both the entrance and our Room were spotless, the meals (and sweets) were delicious, the Onsen was wonderfully relaxing, and all of the staff were incredibly warm and welcoming—we were truly moved. The dining area also had plenty of space between each group, so our child was able to focus on eating quietly. In addition, you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze… When we checked our answers for the puzzle, the front desk staff assisted us very kindly, and our child was absolutely delighted. I don’t usually post a Review, but I was so impressed that I wanted to write one this time. We travel to Matsumoto every summer, so we hope to stay with you again next year. Thank you very much.

We stayed over a three-day weekend and were very satisfied with both the Facility and the service. It turned into a last-minute trip and we made our Reservation on the day of our stay, but this Ryokan was more comfortable than the Accommodation Fee would suggest. Meals: Breakfast featured a wide variety of dishes made with local ingredients. Everything was delicious. Room: The Room was clean and spacious enough for two people. Being able to replace the hand towels was a small touch, but I really appreciated it. Baths: We bathed twice, morning and evening. We were grateful that we could Reserve a private bath by phone before check-in. Every bath was very clean; none were particularly large, but they felt calm and relaxing. Because the shower water was also Onsen water, the water pressure was weak, but it didn’t bother me much. Inside the Accommodation: Every staff member greeted us with a smile whenever we passed by. We also enjoyed how much there was to see—there’s a pond inside, as well as a beautifully maintained courtyard with an ashiyu (footbath). Since I don’t often buy souvenirs at a Ryokan, I’m glad I could purchase cider made at the on-site winery.

We stayed as two adults. We were able to enjoy a variety of alcoholic drinks in the lounge, and it felt like a quiet, sophisticated space. You can have a truly wonderful time here. The Room was very clean and comfortable. The meals were also delicious, and we could dine at a relaxed pace; there was a great variety of ingredients that felt nourishing for the body, which we really appreciated. If we have the chance to visit Tateshina again, this is a Hotel we would definitely like to stay at.