Onsens around Tobira Onsen and Utsukushigahara Onsen × Highly rated for customer service and hospitality at Hotel·Ryokan

I had a very comfortable stay. Both the property and the Room were clean and well maintained, with thorough housekeeping. The meals were delicious and served in just the right portions. The staff’s service was naturally friendly and made me feel at ease. The only disappointment was that I was looking forward to a beer after my bath, but there was no shop or vending machine, so I had to wait until dinner. That said, this is a rather indulgent request given how well stocked the drink bar in the lobby is. It was an Accommodation I would like to visit again.

Lately, even the most luxurious Accommodations have felt a bit lacking, so I’m truly grateful to have found such a perfect, deeply soothing Accommodation. I don’t have the words to fully describe how wonderful it was, but I received exceptional hospitality, felt completely relaxed, and was detoxed both physically and mentally. Without a doubt, this is a top-class Accommodation. I wholeheartedly recommend it.

Everything was excellent. The hostess’s hospitality was especially wonderful. The staff also kindly introduced us to local spots and were very helpful, so we were able to fully enjoy Nagano. The Onsen was very relaxing, and the meals were truly delicate, beautifully presented, and delicious throughout. There was no excessive service like at a luxury Ryokan, which made it very comfortable. We would love to stay again when we visit Matsumoto.

True to its name as an Accommodation with Onsen, the hot springs left our skin silky smooth and helped us feel refreshed. The hospitality was also attentive, and thank you for making our stay so comfortable.

As always, the meals were delicious, and the Onsen was gentle on the body with a perfect temperature. It was also my first time dining in a second-floor private dining Room, and the open atrium made it easy to appreciate the main building’s traditional architecture. However, this time the meal service was a bit disappointing: tea didn’t come unless we asked for it, and the explanations of the dishes were hard to follow. I understand they may still be inexperienced, but for an Accommodation that values its cuisine, I hope more care will be taken in how guests are attended to during meals. That said, it’s still an Accommodation I would definitely like to visit again.

Both the entrance and our Room were spotless, the meals (and sweets) were delicious, the Onsen was wonderfully relaxing, and all of the staff were incredibly warm and welcoming—we were truly impressed. At the dining venue, there was plenty of space between each group, so our child was able to focus quietly on eating. Also, we really appreciated that you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze. When we checked our answers for the puzzle game, the front desk staff assisted us so kindly and thoroughly, which made our child very happy. I don’t usually post a Review, but I was so moved that I wanted to share this one. We travel to Matsumoto every summer, so we’d love to stay with you again next year. Thank you very much.

I visited hoping to experience a European atmosphere, drawn by Tateshina’s location and the Hotel’s attention to detail that I had read about in advance. On my first trip to Tateshina, I was greeted by a deer as soon as I arrived, and I was thrilled by the rich nature and the refined resort-town feel. The Hotel interior felt so French it was almost surreal, and with so many beautiful paintings like an art museum, I could have spent hours finding a favorite. The Room hand soap was Diptyque, and even the amenities, magazines, and books featured colorful design that kept catching my eye. Local craft beer and soft drinks were included, and I was able to relax in the spacious Room and on the balcony. Dinner and breakfast were delicious, and throughout my stay the staff welcomed me warmly with just the right sense of distance—our conversations were enjoyable, making for a very comfortable time. As others have mentioned, since it’s not easy to visit often, it might be nice if you offered souvenirs for sale that would serve as a keepsake of staying at such a wonderful Hotel. Thank you very much for this wonderful experience.

When visiting Utsukushigahara and Matsumoto Castle for the first time, we chose Miyamaso mainly because it had the best room rate. Since it was so reasonably priced, we were a little worried at first... But after staying there, it was great!! The meals were especially good. There was more than enough food, and everything was delicious!! Next year we’d like to visit Kamikochi, and we’re hoping to stay here again.

We stayed over a three-day weekend and were very satisfied with both the Facility and the service. It turned into a last-minute trip and we made our Reservation on the day of our stay, but this Ryokan was more comfortable than the Accommodation Fee would suggest. Meals: Breakfast featured a wide variety of dishes made with local ingredients. Everything was delicious. Room: The Room was clean and spacious enough for two people. Being able to replace the hand towels was a small touch, but I really appreciated it. Baths: We bathed twice, morning and evening. We were grateful that we could Reserve a private bath by phone before check-in. Every bath was very clean; none were particularly large, but they felt calm and relaxing. Because the shower water was also Onsen water, the water pressure was weak, but it didn’t bother me much. Inside the Accommodation: Every staff member greeted us with a smile whenever we passed by. We also enjoyed how much there was to see—there’s a pond inside, as well as a beautifully maintained courtyard with an ashiyu (footbath). Since I don’t often buy souvenirs at a Ryokan, I’m glad I could purchase cider made at the on-site winery.

We stayed as two adults. We were able to enjoy a variety of alcoholic drinks in the lounge, and it felt like a quiet, sophisticated space. You can have a truly wonderful time here. The Room was very clean and comfortable. The meals were also delicious, and we could dine at a relaxed pace; there was a great variety of ingredients that felt nourishing for the body, which we really appreciated. If we have the chance to visit Tateshina again, this is a Hotel we would definitely like to stay at.

Everyone at the Ryokan was very courteous, which was wonderful. As it was in season, I really enjoyed tasting plenty of matsutake mushrooms and other varieties. Dinner was a bit early, but it made the evening feel longer, which I liked. It also happened to coincide with the once-a-year festival, so I felt lucky. The hinoki cypress bath in the Room was also great. We stayed in the Pine Room, and for two people it felt very spacious. I had seen Reviews about shower issues, but on the first day hot water came after running it for about five minutes, and on the second day it worked smoothly right away. Water pressure was not a problem. There are a few stairs up to the Pine Room, so if you’re not comfortable with stairs, I think choosing a lower-floor Room would be better. I didn’t make it to the bar at night, but I caught a glimpse of it and it had an amazing atmosphere. It may be cold when moving around in winter, but I think that adds to its charm. I’d love to stay here again when I visit Matsumoto City. Thank you!

The in-room Facilities are excellent. It’s quiet, so you can sleep peacefully and relax. The sofa bed is also much more comfortable than those at other Hotels.

The Room was spacious, allowing us to relax and enjoy time with our grandchild. During the buffet, the staff interacted with us cheerfully and seemed to be enjoying themselves as they waved. The service from the lobby staff, café staff, and dining staff was exceptionally pleasant. We would love to stay again if we have the chance.

I stayed just before a long holiday and happened to have the place to myself, so I could relax without any worries. The staff were wonderful and provided attentive service. The homemade fruit liqueurs, jams, and vegetables were delicious—I even forgot to take photos (lol). The only thing that didn’t suit me was the firm pillow, but everything else—the Room, bath, terrace, and more—was lovely. I’d definitely like to stay again. Thank you very much!

This was my second stay, and it was incredibly relaxing. The views were amazing. The air was so fresh. I was able to truly unwind. It was great to buy ingredients at the farm stand at the foot of the mountain, cook them, and enjoy fruit for dessert. Also, I was pleasantly surprised by how delicious the simple pizza from the food truck that opens in the evening was—highly recommended. I think lowering the hot spring temperature a little in summer would make it easier to soak and relax.

A traditional ryokan renovated with a modern touch. The facility may not match the price perfectly, but the meals are absolutely delicious. Excellent value for money!

First, thank you for coming outside to greet us at the entrance. We were welcomed with Chinese black tea with honey as a welcome drink. The meals were home-style cuisine from Guilin, China, based on the idea that food is medicine, along with creative Japanese and Western dishes; both the aperitif and the tea were from China. The owner’s wife—more like a traditional hostess—is originally from Guilin, China. The ingredients were also carefully selected, making everything delicious: vegetables and rice from Nagano, fish, and fruit from the husband’s family in Yamagata. The Room had just been renovated and was clean and comfortable. We appreciated having a unit bath in each Room. It may not suit those who want to soak in a large bathtub, though. Breakfast was also healthy and made with carefully chosen ingredients. There was a drink bar and coffee from China as well. We could even see wild birds and squirrels from the window. When we took a walk nearby, we also encountered deer. We were touched that they came outside again to see us off when we left. It was so good that we will definitely return.

We stayed as a family of four, and the kids were thrilled—they’re already saying they want to come again in winter. The meals were delicious and more than we could finish, so we almost felt bad leaving any. Drinks were all-you-can-drink, and the ice-cold draft beer was fantastic. The kids also enjoyed making their own original drinks. We also loved being able to enjoy the free-flowing Onsen anytime, and went in many times. Unfortunately, the weather wasn’t great so we couldn’t see the stars, but next time we’d like to come back specifically to enjoy the starry sky.

They allowed us to check in early, which meant we could enjoy multiple baths and relax at our own pace.

This Accommodation is in a very quiet location surrounded by nature, perfect for a relaxing stay. We made a Reservation for a dog-friendly Room, and it was wonderful to spend time in nature with our dog without any worries. The sauna is private, so you can enjoy it as many times as you like at any time. The outdoor relaxation and cold plunge in the forest air felt amazing. Check-in was self-service. After you complete guest registration via the URL sent by email in advance, you will be able to check your Room number and check-in code. Next time, we’d love to come back for a Multiple Night Stay and enjoy some unhurried time with our dog!