Hot spring area around Lake Ashi × Zen-Inspired AccommodationHighly rated facilities at Hotel·Ryokan

This was my first stay, and I was able to spend such a fulfilling time that it hardly felt like just one night and two days. From the warm welcome upon arrival, everything was handled with great care, and the staff’s heartfelt hospitality left a strong impression. Throughout my stay, they paid attention to even the smallest details, and their service remained wonderful all the way through to the farewell at departure. Rather than feeling formal or routine, it truly felt like they valued each guest as an individual. The Room had a calm atmosphere, and best of all was the open-air bath attached to it. The luxury of being able to soak in the Onsen slowly whenever I wanted was exceptional—it felt so good that I wanted to go in again and again. Enjoying the open-air bath while taking in the surrounding garden and nature helped me forget everyday fatigue. Each dish was prepared with great care, and I could enjoy not only the flavors but also the presentation and sense of seasonality. The meal itself became one of the highlights of my trip—it was that satisfying. The overall atmosphere of this Ryokan is also wonderful. It is quiet and relaxing, and simply being inside made me feel naturally at ease. Everything is well maintained down to the smallest details, making it a perfect space for enjoying an escape from everyday life. Although it was a short stay of one night and two days, by checkout I felt surprisingly refreshed both physically and mentally—I was able to truly recover from my fatigue. This is a Ryokan where you can honestly think, “I want to stay here again.” If you are looking for Accommodation in Hakone, I highly recommend staying here at least once.

This was our second repeat stay. Thank you very much for taking such good care of us. [Room] The staff member in charge of our room was the same person who looked after us so well last time, and we truly appreciated the thoughtful, attentive hospitality. Because I have trouble with my legs and found the floor chair in the room inconvenient, I asked whether a regular chair could be provided next time, and they listened carefully and sincerely to my request. [Meals] Once again, the explanations of each dish were very easy to understand. As each course arrived, everything was a delight for both the eyes and the palate—enjoyable and impressive throughout. Both breakfast and dinner conveyed how wholeheartedly the chefs strive to create their best dishes in harmony with the seasons. With details such as information about ingredients’ origins and small hands-on touches like grilling or grating at the table, every meal had variety and a wonderful sense of rhythm that never became monotonous. [A moment in the lobby] While waiting for our meal, we enjoyed tea in the lobby and had a pleasant conversation with a staff member from France who spoke fluent Japanese. We could also feel how brightly motivated—and seriously dedicated—the younger staff members were as they worked. There were many things we learned from everyone on staff. [Hot spring] We were extremely satisfied with both the view and tranquility of the private bath in our room. Soaking at leisure while watching scenery change over time truly feels luxurious. While bathing, I was able to rediscover not only nature’s beauty but also how precious time is—and even learn something new about myself. [Byakudan] Byakudan is a place where its people, cuisine, hot springs, and atmosphere gently welcome every guest. Next time, we hope to visit again in spring. I’d also like to try an esthetic treatment for the first time—so until then, I’ll do my best at work!

We stayed for one night to celebrate my wife’s birthday. The room atmosphere and the private hot spring in the room were wonderful, making it a truly memorable stay. The meals were delicious, and we could feel the attention to detail in the presentation and tableware as well. Thank you for your thoughtful consideration for my wife’s birthday. The female attendant assigned to our room was very pleasant, and her explanations of the dishes, timing, and service were perfect. My wife was very happy and it became a wonderful birthday memory. We would love to visit again.

We stayed here during my 7th month of pregnancy for a maternity trip. It was our first time staying in Gora, and while choosing among the many Accommodations, we decided based on the availability of an in-room open-air bath, Reviews of the food, and the high level of service—and it was absolutely the right choice. Every dish was delicious, and from check-in to check-out we had a truly comfortable experience. It was our last trip as a couple before welcoming our baby, and it became a very memorable journey. My husband also said that although he has stayed at many Accommodations before, this one left a particularly strong impression and he was very satisfied. We would definitely like to stay again.

From the warm welcome on arrival to the heartfelt send-off at departure, it felt like a dream. The service was exceptionally attentive, and the food was truly delicious—we were completely satisfied. The hot spring was wonderful; we enjoyed a relaxing soak at night under the stars and in the morning while basking in the sunrise. We will definitely stay again. Thank you very much.

The building, Rooms, and all shared areas are stylish and spotless. The services and meals are excellent. There is nothing around the Hotel, so I was able to relax quietly in the in-room Onsen.

It was a truly wonderful Ryokan with a nostalgic, traditional atmosphere while still feeling very clean. I especially recommend the private open-air bath in the guest room—it was incredibly relaxing. We had both breakfast and dinner, and they were excellent in both taste and portion size. Also, even though it was last-minute, I asked on the day for a surprise plate for my wife, and they kindly arranged it for us. I don’t usually return to the same place when traveling, but this is somewhere I’d like to visit again next year. Highly recommended.