Kinugawa Onsen × Stays Popular With PoolHighly rated Hotel·Ryokan

—the Hotel has plenty of Facilities to enjoy. Please also try the crossword in your Room. There are escalators from the 6th-floor lobby up to the 8th floor. I have stayed here several times in the past, and I was very satisfied again this time. I would like to stay again. Thank y

The three of us—two sisters in our 50s and our 6-year-old grandchild—stayed here and had a wonderful time. It’s close to the station, and you can clearly see the trains from the Room balcony, so our train-loving grandchild was thrilled. Every time we heard the crossing bells, he’

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

We were very satisfied with the wide variety of sweets in the lounge, and the meals were also very delicious. All three of us agreed we would like to come again. The bath was relaxing as well. We will definitely return—thank you very much.

The Hotel staff, including international members, greeted us with smiles, making it enjoyable and reassuring for the kids. The indoor pool is not very large but features a lazy river and a slide, which were more than enough for elementary school-aged children to enjoy fully.

I traveled with my partner. The Hotel felt a bit old, but all the staff we passed greeted us warmly and cheerfully, which was very pleasant. They promptly assisted with the reservation call for river rafting and handled it efficiently. The meals in the morning and evening had a wide variety of dishes, were visually colorful, and used local ingredients, which I appreciated. The chicken in the hot pot was delicious, as was the rice. I would love to visit again if I have the chance. Next time, I’d like to try river rafting too!

We stayed as a family. The private bath was great, but we were a little late for check-in and the time slot we wanted was already booked, which was disappointing. The food and everything else were better than expected. The Room we stayed in was spacious and excellent. We will come again.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

The staff member who took care of both dinner and breakfast was very pleasant. Also, at check-out, since both taxis and buses were crowded, they kindly drove us instead. We truly appreciate their flexible support. The bath was also excellent! Thank you for your hospitality. We would like to visit again.

I traveled by train, and the walk from the station was not far, so I was able to get there without any trouble. The staff were kind after I arrived at the Hotel, and they even spoke to me at the shoe storage area, which was very helpful. They clearly explained everything about staying in the Accommodation and about meals as well, which made it easy to understand. The meals exceeded my expectations, and I was very satisfied. I would like to stay again if I have the opportunity.