Kinugawa Onsen × Nature Experience AccommodationHighly rated for dining at Hotel·Ryokan

On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

We stayed in a top-floor room. This hotel truly takes care of everything. Even though it was raining, we enjoyed the open-air bath with a sky-high view, the large public bath, and the in-room hot spring. The variety at the dinner buffet was unlike anything I’ve ever seen. The made-to-order Mont Blanc prepared in the morning was delicious too. The staff were very courteous. The amenities were also exceptionally well stocked, and I debated buying the hot-spring-made cosmetics at the gift shop but decided against it—however, they were so good that I ended up ordering them online. It’s a hotel where one night just isn’t enough. I’d love to book again for my birthday next year! We’ll be back.

This hotel is located along the Kinugawa River. We stayed here on a family trip. The private open-air bath was wonderful, and we were able to truly relax. There were maple trees, so I enjoyed imagining how beautiful it must be during the autumn foliage season! We also used the large public bath, and the views and sounds of the river made for an outstanding setting. You can use it even late at night during your stay, so if you have plans, you can enjoy the baths without worrying about operating hours. Both dinner and breakfast are served in a private dining room, so I highly recommend it for anyone looking to unwind and recover from everyday fatigue!! The staff were very kind as well. We would love to stay again—thank you very much!

We stayed at Sanraku to celebrate my husband’s and my 70th birthday anniversary as a couple. First, we were comforted by the attendants’ lovely smiles. At mealtime, we were deeply moved to find a wonderful hand-drawn plate by the manager displayed on our table. We also heard that the menu card was hand-drawn by the manager as well. They even prepared a purple celebratory vest for our 70th birthday celebration and took commemorative photos for us. In the bath area, we were surprised by the wide variety of shampoo, conditioner, and body wash available. In the changing room, there was also an assortment of high-end skincare products, which my daughter was able to use. It was a truly attentive Hotel in every way. My daughter and I are already talking about staying at Sanraku again. Thank you very much.

We checked in after doing some shopping at a nearby AEON. The Accommodation had everything we needed for cooking, including a pot and even a small hot plate, so it was easy to prepare meals (though you’ll need to bring your own seasonings). Complimentary drinks were also stocked in the refrigerator. Since it was our child’s birthday, we projected a birthday video with the projector and celebrated—it was a huge hit. The third-floor bath was spacious, and the Onsen water made it incredibly relaxing. The first-floor sauna was low-temperature, so my husband found it a bit mild, but I enjoyed taking my time and felt very satisfied. There was also a table on the balcony where we could relax, so we had breakfast there. Overall, everything was very clean, and having a washing machine was really helpful—everything about our stay was great. It’s an Accommodation we’d love to visit again.

We stayed for 2 nights and 3 days. First of all, all the staff were very pleasant and courteous. The Hotel exterior feels a bit dated, and the guest Room had a slight animal odor. However, it was only noticeable at first, and it’s within what you’d expect for a pet-friendly stay. It was a little disappointing that the large public bath for guests didn’t have a view. We chose in-Room dining. Everything was delicious. There was more than we could finish. The staff member who served the meal worked very carefully and attentively. This is a truly pet-first Hotel, with a dog run, an open-air bath, and a pool. Because of the typhoon we couldn’t use them as much as we wanted, but having a covered dog run was extremely helpful. On checkout day it was pouring rain. They kindly gave us towels saying, “The ground is wet—please use these to wipe your dog’s paws.” A Hotel where you can stay in the same Room with your pet is valuable in itself, but this place also showed thoughtful care for both people and pets. Thank you very much.

We stayed one night in a top-floor Room with an open-air bath. The open-air bath had a great view and was wonderful. For dinner, we enjoyed Japanese cuisine in a semi-private dining area. It was quiet, we could eat as a family, and everything was delicious. When we stay in Tochigi again, we would like to stay here again. This is a highly recommended Hotel.

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

I traveled with my partner. The Hotel felt a bit old, but all the staff we passed greeted us warmly and cheerfully, which was very pleasant. They promptly assisted with the reservation call for river rafting and handled it efficiently. The meals in the morning and evening had a wide variety of dishes, were visually colorful, and used local ingredients, which I appreciated. The chicken in the hot pot was delicious, as was the rice. I would love to visit again if I have the chance. Next time, I’d like to try river rafting too!

The hot springs and meals were both excellent—this is an inn I’d definitely like to stay at again. When I went in during the evening, the water felt a little lukewarm, but by around 10 p.m. it was piping hot like Sabakoyu, and I was able to warm up thoroughly! The food was delicious, and the staff were polite and attentive, so I had a very comfortable stay. It’s also close to the station, there are plenty of vending machines, and there’s a souvenir shop on-site. They also offer welcome drinks, and everything you need is available within the property, which made it very relaxing. The building is a bit old, so if you’re sensitive to smells you might notice it. Other than that, nothing bothered me—in fact, I liked it even more for its charming atmosphere. Overall it was very comfortable, and I’d love to stay here again!

Stayed here again. The front desk and staff were from overseas, but they were always smiling and provided pleasant, welcoming service. Some parts of the property feel a bit dated, but there was a happy hour, a variety of dishes beyond hot pot, and drinks as well, so we had an enjoyable time. The open-air bath in the large public bath is on the small side, but it’s comfortable and you can relax at your own pace. It isn’t barrier-free, so it may be challenging for some guests, but I personally really like this hotel and would love to stay again if I have the chance to visit Nikko.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

This was my second stay to coincide with the fireworks. I also stayed a year ago, and the Room was still kept clean and in good condition. I wasn’t sure whether it was okay to use the towels to dry dishes, so I used paper towels instead… Sorry for using too many (there was also a sponge and dish soap). Next time, I plan to bring kitchen scissors and a dishcloth. If you could provide more detailed instructions on how to sort the trash, I’d be able to cooperate better… so I ended up putting it all together. I’d love to stay again!