Lake Toya Onsen × Stays Popular For SunsetsHighly rated Hotel·Ryokan

The hospitality of all staff, starting with the front desk team, was outstanding. I have stayed at many Hotels, and this was the highest level of hospitality I have ever experienced.

Our three-generation family had a wonderful time together. The kids really enjoyed the pool, fireworks, and the arcade. The newly renovated Onsen was also beautiful and brought back nostalgic memories from my own childhood.

Perhaps because it was before Golden Week and we visited during a season without fireworks, it was quiet and very comfortable. The in-Room bath with free-flowing hot spring water and the large public bath were both excellent, and the breakfast had plenty of variety—this has become an Accommodation I’d love to visit again. For my morning bath, I enjoyed a beer while leisurely looking out over Lake Toya; it was a truly luxurious time. As for service, perhaps because there are many international guests, we were suddenly spoken to in English, and there were quite a few moments where I felt the staff could use a bit more training—so I’m giving it a 4.

The meals were delicious and satisfying. Waking up and heading straight to the golf course provided an extraordinary experience—absolutely fantastic. The special edition cart was also great. I wish I could have used the special edition cart more during my stay.

[Note: Room Condition] I stayed for a 4-night Multiple Night Stay in a 15-tatami Japanese-style Room with No Meals Included. It felt like using a futon set up in a small banquet hall of a day-use Onsen Facility. I was initially concerned that there was no toilet in the Room, but it was clean and I didn’t run into anyone during my stay, so it wasn’t an issue. Fresh towels, amenities, and very tasty tea snacks were delivered every day. For dinner, I could freely choose depending on my mood—warming up convenience-store food in the microwave or having meals delivered from the dining hall. If I asked, they brought cups and ice as well, and all the staff were pleasant, which made it very relaxing. I love traveling and have stayed at many Accommodations, but this became one of my favorites.