Hot spring areas in China × Highly rated Hotel·Ryokan

Thank you very much for a wonderful stay. We were satisfied with everything—the service, the Room, the bath, and the meals. The meals were so delicious that my mother, who usually has no appetite at all, finished everything. We truly hope to visit again. Thank you very much.

Last time, the chef’s heartfelt cuisine was wonderful, so this time I booked a Multiple Night Stay. The food exceeded my expectations and truly moved me.\nThe hospitality of all the staff was also top-notch.\nThis is an Accommodation I would love to visit again. Thank you very much.

The room offers stunning views of the city and lake. The hotel restaurant serves authentic local cuisine, and everything was delicious.

It was a wonderful Accommodation, just as rumored. The Onsen on the first floor was especially impressive. The service was very attentive, and since we arrived 30 minutes before our scheduled meal time, they kindly allowed us to delay it. When making the Reservation, I had ordered a birthday cake, and they also prepared a birthday melody played on a music box, a small flower basket, and even celebratory bite-sized sekihan (red bean rice) and sweets—it truly moved me.

This time, I stayed with my parents. In a word, it is a refined Accommodation—like a hidden retreat for adults. The lobby has high ceilings and an open, airy feel, with beautifully maintained gardens. Tasteful jazz plays from a glass vacuum-tube audio system. The staff are calm and friendly. When I mentioned at dinner that I am left-handed, the younger staff shared the information, and they had chopsticks set accordingly at breakfast the next morning—I was truly happy. Small touches like this mean a lot to guests. “Quality” includes the building and furnishings, of course, but what moves guests and makes them want to return is hospitality above all else. The meals were excellent, and the selection of alcoholic drinks was also outstanding. The tableware had great taste as well. My mother said the portion sizes were just right and she could fully enjoy them. That night all three of us said, “Let’s come again.” More than anything flashy, quietness, genuine hospitality from the staff, and delicious food are what make an Accommodation truly exceptional. I would love to visit again during pufferfish season.

This is an Onsen Accommodation you’ll want to return to again and again, with truly outstanding dedication to cuisine. Every visit leaves me thinking, “I’m so glad I came back.” Above all, I look forward to the meals each time. They are meticulous not only about the ingredients, but also about the dashi and even the grilling. The dashi is made with bonito flakes carefully shaved in-house at this Ryokan and natural true kombu kelp. The aroma and depth of flavor you notice from the very first sip are on a different level from ordinary dishes—you can taste the care that goes into it. The grilled items are also exceptional. They grill over binchotan charcoal sourced directly from a brewery in Wakayama. The eel in particular is superb: crisp, fragrant skin with tender, fluffy flesh. It’s delicious in a way that clearly reflects the chef’s precise technique and timing. I was also delighted to enjoy premium ingredients that are hard to come by in everyday life—Ginjiro uni (sea urchin), Saikyo-style hamo (pike conger), kue (longtooth grouper), Deshiko eel, and Shine Muscat “Hareou” grapes. And it’s not just about the food. The proprietress and all of the staff are genuinely warm and pleasant; their kindness comes through naturally when you interact with them. Their heartfelt hospitality is what makes this Accommodation so comfortable. The Onsen, the cuisine, and the hospitality—everything here makes you want to come back.

We truly felt your wonderful service and hospitality throughout our stay. The location, the meals, the baths, and all of the staff were genuinely excellent. You even prepared kaiseki cuisine for our 9-year-old son and accommodated a change to our breakfast time. Both the dinner kaiseki and breakfast were absolutely delicious, and it was clear how much care and effort went into them.

I stayed for two nights as a solo traveler (no dinner, breakfast included). The building itself seems old, but the interior was very clean and I had a comfortable stay. Based on the Accommodation Fee, I had certain expectations, but it exceeded them. I’m glad I chose to stay at Marumo. Thank you very much!

My spouse and I stayed for one night. It would have been even better if our Room had a sofa, but the bath was indoors and an Onsen, already filled for us. The staff member who guided us also provided a thorough and helpful explanation. The meals were wonderful both dinner and breakfast, and we truly felt pampered. Since we dined in a private room, we couldn’t eat while looking out at the sea, which was the only disappointment. We have stayed at many Hotels, but this had the best food of all. We happened to visit Shimonoseki this time and found this Hotel by chance, but next time we will travel specifically to stay here.

My first trip to Tottori. I was exhausted after the scorching heat at the Tottori Sand Dunes, but I was soothed by the Onsen, a wonderful dinner, and hospitality-filled service. The open-air bath in our detached Room was very spacious, and I enjoyed it many times. I especially loved the shiso pickled scallions served at dinner and bought some at the shop. I was surprised to find such a wonderful Onsen Accommodation so close to the station. I’d love to visit again.

The Room and beds were flawless. The meals were also more than sufficient for us as an older couple with smaller appetites—we even wondered, “Is this really a lighter portion?” Everything was delicious. Not only was dinner served in our Room, but we were also able to have breakfast in a private dining room, so we could enjoy it at our own pace. When the season changes, we would love to stay again and look forward to the seasonal menu changes.

This was our first stay here to celebrate my birthday and our wedding anniversary. I’d been wanting to visit for a while, and I found an affordable Plan, so I made a Reservation. All the Rooms looked spacious with beautiful views, so I chose the “hotel’s choice” Plan and booked without specifying a Room. When we arrived at the Hotel looking forward to our stay, we were surprised with a suite! The weather wasn’t great, but it instantly lifted our spirits. The view from the open-air bath was wonderful, and dinner was absolutely delicious. In particular, both the fish and meat dishes had amazing sauces—we finished everything between the two of us. Breakfast was also excellent, including dried fish, and I even had seconds of the clam miso soup! The staff were very kind as well. Late at night we accidentally stained the sheets due to our own mistake, but when we contacted the front desk they came right away to replace them. They reassured us repeatedly by saying “It’s okay,” and I’m truly grateful for their quick response. The Room, the view, the food, and the staff—everything was outstanding hospitality. We had a wonderful day! We’d love to visit again for another special occasion. Thank you very much.

This Accommodation was the final stop on our 3-night, 4-day summer trip through Okayama, Tottori, and Shimane, and it was truly a wonderful place to end our journey. Check-in was very courteous and smooth, and I was surprised—in a good way—that an attendant escorted us to our Room while explaining the building along the way, which is rare these days. They also carefully explained everything in the Room, and I was impressed by the traditional level of hospitality. The Room had great taste, and the open-air bath in the Room was free-flowing Onsen water. It was a bit hot, but adding some water quickly made it comfortable enough to enter, so we enjoyed it many times during our stay. With Rooms that have an open-air Onsen bath, insects often get into either the bath or the Room, but for some reason we had no such issues here and were comfortable throughout. Dinner was served in a private room; the attendant’s explanations were thorough, and everything tasted excellent. The final dish seemed especially delicious—my husband and son even asked for seconds. Breakfast was buffet-style. We went at a later time close to last order, but we were not rushed at all and could enjoy our meal comfortably until the end. We chose late check-out as well. Although there were hardly any other guests around at that time (at other Hotels with late check-out there are usually few staff members left and no send-off), they continued to assist us until departure—taking photos for us and seeing us off properly—which felt like outstanding service. In addition, there were foot reflexology massages as well as foot baths, hand baths, and even face baths. Our Plan also included lounge access—all of which we enjoyed. It is rare to find such a large Ryokan (Hotel) with excellent Facility offerings, ample staffing levels, great service, plus wonderful meals and Onsen. It really shows their dedication. We had a very satisfying stay. Thank you very much.

We stayed in a Room with an open-air bath, and it was excellent—the amenities were well stocked and the Room was clean and comfortable. Both dinner and breakfast were luxurious and delicious. The service was also very polite and attentive. This is a Ryokan we would definitely recommend.

The Ryokan is small but satisfying as a Facility. The Room was kept very clean, and for a twin it was spacious enough—no complaints. The bath was a little hot, though that depends on the person; the simple spring water had a light, refreshing feel. There is a gender swap, but I was surprised that the bath sizes differed. At check-in we were served matcha and sweets, but since there isn’t really a shop, I would have been happy if they had offered that day’s tea sweets as a small souvenir to take home. We had both dinner and breakfast and were very satisfied with the food, and the service was good. The locally grown rice in particular was delicious. If I go to Matsue again, I’d like to stay here again and would recommend this Accommodation to others.

We stayed here to celebrate a proposal—one of life’s most important milestones. What impressed us most during our stay was the thoughtful attention from everyone, especially the person in charge. For the surprise proposal, they handled everything flexibly to match the situation, including preparing and handing over the cake and bouquet, which allowed me to feel at ease on the day. Thanks to that support, it became an unforgettable, truly wonderful time. Every dish was genuinely delicious, and the explanations were perfectly paced—not too long or too short—so we could enjoy not only the flavors but also the dining experience itself. The atmosphere inside the Accommodation and the views were also outstanding, and we were able to relax from the heart. Above all, we were so happy that their desire to make our stay memorable came through in every interaction. Thanks to them, both my partner and I naturally found ourselves saying, “Let’s definitely come back for anniversaries,” and it became two irreplaceable days for us. I am truly grateful that we could welcome such an important moment of our lives at this Accommodation. This is a wonderful Accommodation I can confidently recommend to anyone who wants to spend special time with someone important—whether for a proposal or a wedding anniversary. Next time we visit, I hope we can return as husband and wife.

On my first trip to Hiroshima, I stayed here first. The Room was clean, spacious, stylish, and very comfortable. All the food and drinks were delicious, and the staff were warm and welcoming, which made for a wonderful trip. I would definitely like to stay at this Accommodation again.

I’d heard the rumors, and they were true: the setting, hospitality, and cuisine were all outstanding. I’ve always felt that the Tokugawa family helped shape the foundations of Japanese culture, and Shiraisi-ya is said to be an even older establishment with over 300 years of history. I felt as though I experienced the secret to its longevity firsthand. I’d gladly recommend it to friends.

I always appreciate your flexibility in both Okayama and Kurashiki, and I’ve been able to enjoy a comfortable stay. I’m also satisfied with the breakfast. In Kurashiki, the bath isn’t very large, which is a bit disappointing. Also, with more tourists visiting the nearby Bikan Historical Quarter, if you check in a little late there may be no parking available. Be careful when using nearby parking—if you choose one without a daily maximum rate, you could be shocked by the total when you pay in the morning.

First, we would like to express our gratitude for the warm hospitality of the Accommodation. Thank you for your thoughtful care in even the smallest details. This was our first trip to Okayama Prefecture, and thanks to all the staff, we were able to enjoy a comfortable Onsen getaway. We now have one more Ryokan we would love to visit again. Thank you very much.