Kawagoe · Higashimatsuyama × Stays Popular For SunsetsHot springHighly rated for customer service and hospitality at Hotel·Ryokan

We stayed here during our visit to Saitama Children's Zoo with our 2-year-old son. Although we checked in much later than planned, the staff provided a very accommodating response over the phone. Upon arrival, we were warmly welcomed at both the parking lot entrance and the hotel entrance, which was especially touching given the harsh cold weather. The onsen in the annex had its outdoor bath closed due to freezing conditions, but the indoor bath had excellent water quality. The washing area felt slightly chilly though. I took my son to enjoy the panoramic bath on the 12th floor of the hotel, where baby soap was thoughtfully provided—this was incredibly helpful! The room was clean and well-maintained; we had requested a Hollywood twin bed setup in advance, and they kindly accommodated this request as well. The hospitality truly stood out as exceptional! While I felt that breakfast could use some improvement, considering its cost-performance ratio and overall experience, it was a very pleasant stay. Thank you so much!

Tatami with beds, very relaxing. Traditional hospitality with tabi socks provided. The bath on the 18th floor offers a stunning night view of the Tokyo Metropolitan Government Building from the open-air bath. Breakfast exceeded expectations with New Year's osechi dishes. About 80% of guests were from overseas, but everyone had good manners, and the bath area was kept clean. There is a 7-Eleven convenience store across the street.

The front desk staff member was a man, and his courteous explanations made us feel truly welcome. There was only one bath area, but the open-air bath had a breathtaking view. The room was very clean, and there were many thoughtful touches—cups at the sink were color-coded to match the number of guests, an onsen basket was prepared, and each floor had a water dispenser so you could fill a pitcher and boil water in your room. Dinner differed from what we had selected at the time of booking, but it was an excellent kaiseki meal and delicious. The late-night snack and the breakfast buffet were also carefully seasoned item by item. The staff worked well together, which made our stay even more enjoyable. I would love to come again.

We booked at the last minute due to a sudden change of plans, but we enjoyed our stay far more than expected! Right by the entrance, the lobby had a kids’ play area, board games, and a small complimentary ice cream service—our child was thrilled. Meals were buffet-style, with a wide variety of dishes stylishly presented. We were especially impressed by how many menu items featured ingredients from Ibaraki. Even though we booked on short notice, they handled food allergies very carefully and provided us with a detailed list. Our room was in an unrenovated section, so we noticed a slight musty smell and some humidity. Next time, we would like to book a renovated room. Overall, the staff were very kind, and we had a comfortable stay.

We stayed here on a trip with three women! The view from the open-air bath was amazing both at night and in the morning, and we were able to relax at a leisurely pace. The meals were delicious and very generous—so much that we couldn’t finish everything. The hospitality was warm and welcoming, and we felt very comfortable. Just one thing: since there were three of us, it would have been nice to have three cups for brushing our teeth.