Unzen × Highly rated for customer service and hospitality at Hotel·Ryokan

After finally arriving through heavy rain on this trip, we were able to relax and enjoy our stay. The meals were served in a calm lounge, and we could really feel the care put into each dish. The Onsen was wonderful, but unfortunately, due to torrential rain severe enough to trigger warnings, the water temperature dropped on the morning of the second day. We were especially disappointed that we couldn’t use the bath in our Room. With expressways closed, sightseeing wasn’t possible at all, so we’d like to come back next time for a retry. The Accommodation is a pleasant, clean Hotel, and all of the staff were very kind.

This Hotel is perfect in every way—from the Room size and hospitality to all services and cleanliness. It was the best Hotel I have ever stayed at. I felt the price could easily be twice as high. Above all, it was calm and relaxing, with only Japanese adults staying there, which helped me truly unwind. I would love to visit again.

Everything was excellent. Thank you for accommodating my allergies at both breakfast and dinner. Every dish felt thoughtfully prepared, and I truly enjoyed the food. The Room was clean, and being able to smoke on the terrace made my stay very comfortable. The staff were all very kind and attentive, and the private open-air bath with its spectacular view as well as the in-Room open-air bath were incredibly relaxing—making it a wonderful holiday.

With its expansive grounds, tranquil atmosphere, seemingly oversized guest rooms, and dedicated attendants, this is a top-tier Japanese-style Ryokan. While it did feel a bit dated in places—such as not having enough power outlets by the bed—we were very satisfied with our stay. It was disappointing that the private family bath (Nishi-no-Yu) was closed due to reduced hot spring water volume depending on the season.

Not only were the Facility, amenities, cuisine, and location excellent, but above all, the staff’s attentiveness, thoughtfulness, and care were outstanding—my husband and I were impressed again and again. During meals, they noticed even our smallest movements and responded immediately. My favorite part was the corner where guests can freely read books. Cold barley tea was neatly prepared as well, and while enjoying the beautiful view outside, I was able to spend a quiet, unhurried time as if time had stopped. It was a Ryokan we were completely satisfied with. We will definitely come again!

This time, our large family of eight stayed to celebrate my husband’s 60th birthday. Our Room was upgraded, the meals were delicious, and the staff were incredibly friendly—we truly enjoyed our one-night stay. Finally, the view from the Room was amazing.

It was my first stay in a while, and it remains a wonderful Hotel. The approach leading straight from the public road to the main entrance is elegant and picturesque. Since it opened in 1935, the Facilities are not the latest, but that is exactly what gives it a unique charm. The staff’s service was also impeccable. For dinner, we enjoyed classic French cuisine rather than today’s modern fusion style—it was delicious. As is true of Unzen’s tourist areas in general, this historic destination is rich in nature, and I imagine maintaining both the Facilities and the gardens must be challenging for those in tourism. I’m sure there are many difficulties, but I truly hope you will continue to preserve this beautiful Hotel.

On the day of our stay, unfortunately it was pouring rain, so we couldn’t go sightseeing. We were cold and soaked, but even though we arrived before check-in, they kindly let us wait in the lobby. They served us hot coffee, and soon after they prepared our Room early for us. Thanks to that, we could change out of our wet clothes and avoid getting sick. The proprietress and all the staff were very kind, and we had a truly comfortable stay. The food was delicious, the Onsen was wonderful—everything was perfect. We’d love to visit again.

The Onsen was wonderful. The guest room was clean and spacious. This is a Ryokan I would love to visit again.

We celebrated his birthday here. We chose this Accommodation to celebrate as the last couple before we become husband and wife when we visit Shimabara again next year. We were truly impressed by the staff’s thoughtful hospitality, and the locally sourced cuisine was absolutely delicious. The in-Room sauna and bath were both excellent. Everything was perfect.

Although it was hot outside in summer, the Hotel Room felt fresh and comfortable. With a semi-open-air Onsen bath, we relaxed and toasted as a couple while looking out at the deep-blue sea with a cold canned beer in hand—it made us feel truly happy. We enjoyed the Onsen many times until around 10:30 a.m. the next morning. Since we are both over 60, we were able to stay at a discounted rate. For dinner, we went to the neighboring seafood market “Mushigamaya,” which is also highly recommended. The Hotel breakfast can be delivered to your Room; it was delicious and my wife was very pleased. We would like to stay again.

I stayed with my grandchildren, a kindergarten senior and a 2-year-old. The Room was more spacious than expected, clean, and relaxing. There were children’s amenities and yukata rentals, and the staff were very helpful. The dinosaur fair was more authentic than I expected, and there was also a small kids’ area. The accommodation cost was affordable, so we were satisfied.

The Onsen was spacious and relaxing, and the wide variety of meals tempted us to eat more than we should. The building is old, but well maintained, and we felt truly refreshed by the warm, smiling service and thoughtful hospitality. With baby-friendly bathing facilities and dining options, we felt at ease and would like to visit next time with three generations of our family.

Since I was traveling by train, it was really helpful that it was close to the station. The Room was compact but very comfortable, and even though the bed was a single, it felt a bit larger! The meals were also very delicious. Even though it was May, the Room was very hot and I tried to turn on the air conditioner, but it wouldn’t start. It was my first time needing to insert a stick at the entrance to turn on the main power, so the front desk staff showed me how. The sunset view from the window was beautiful. It was a quiet and very nice Accommodation!

It felt homey and very comfortable. The Hotel staff were kind, and the Onsen was very relaxing. I also appreciated being able to use the laundry freely. I would like to stay again.

I stayed here after hiking. The Accommodation doesn’t have an Onsen, but there are plenty of Onsens nearby, so it wasn’t a problem. It’s an old building, but it was very clean, and the hostess was friendly and easy to talk to, so I could relax even as a solo traveler. It’s rare to find this price with breakfast and dinner included. I’m satisfied.

Thank you for your kind hospitality even though we arrived late!

We stayed as a couple. The bath had excellent water quality, and we were able to enjoy a very relaxing soak. We have stayed at various Accommodations in the past, but the cuisine at Juraku was truly delicious. Not only dinner but also breakfast was wonderful—everything was so good that I can’t even list what stood out most. As for alcohol, there was an all-you-can-drink service between 6:00 pm and 9:00 pm (including during dinner), which was perfect for us as we love drinks! The staff were kind, and their polite service made us feel comfortable. Another highlight worth mentioning is the guest room key. It is an automatic locking/unlocking system, and the solid security made us feel safe throughout our stay. This was our first time staying in Obama Onsen, and it was an Accommodation we were very satisfied with. We would love to stay again. Also, the sunset during dinner was beautiful! Thank you very much.

Weekday stay for a family of four in two rooms. The room was spacious and clean for two people. Dinner was luxurious, with enough sashimi to fill you up—highly recommended for seafood lovers. Other dishes like sukiyaki, soup, and chawanmushi were also very delicious. The staff provided friendly and attentive service with smiles, though having a menu would have been nice. For the bath, caution is needed as the large public bath's tub can be slippery. The outdoor bath was slightly lukewarm. Access to the rooftop open-air bath requires calling the front desk beforehand, so it’s best to make an early reservation as late-night or early-morning visits might inconvenience the staff (I regret not asking if multiple time slots could be reserved). However, if it's clear, you can enjoy stunning views of sunsets or starry skies from there—it’s refreshing! I’d love to stay again if I get another chance. Thank you!

The bath and meals were excellent, but dinner is scheduled quite early. The only start times were 5:30 pm or 6:00 pm, and we were strongly pushed toward 5:30 pm. If we had known from the beginning that dinner would start at those times, we would have planned lunch accordingly. Since we ate a late lunch, we asked for a later time, but it wasn’t possible. At breakfast, while some guests were still eating, staff asked if anyone wanted more rice and then quickly began clearing the tables. We like to relax when traveling, so the rushed pace stood out. Aside from that, the food was delicious, the staff were all kind, and the location in the center of the Onsen town was great.