Hiroshima × Highly rated for customer service and hospitality at Hotel·Ryokan

I stay here repeatedly because I often have errands nearby, and once again I was very satisfied with my stay since I already know how convenient everything is. It’s a 2–3 minute walk to the streetcar stop (similar to a train station), and there is also shared-bike parking in front of the Hotel entrance, though the number of spaces is limited. I think this Accommodation is truly convenient for anyone staying long-term in Hiroshima City. All Rooms are twin Rooms with double beds, and the bathrooms are very spacious, so even larger guests should be able to relax comfortably. Depending on the Room, there may be a dedicated rack for hanging a road bike and an additional closet Room for storing large luggage. If I had to mention one thing: although there are vending machines, there is no complimentary water in the Room. Since it’s about a 5-minute walk to a convenience store or the nearest supermarket, it’s better to buy drinks in advance before checking in.

All the staff provided wonderful, attentive service! Even in the intense midsummer heat on Miyajima, we had a truly enjoyable trip. The night tour after dinner was very informative, and the local guide’s storytelling really made us feel like we were traveling—she was fantastic. Because of time constraints and the heat, we couldn’t make it to the summit of Mt. Misen, so next time we’ll visit in autumn and would love to stay here again. Thank you very much.

We truly felt your wonderful service and hospitality throughout our stay. The location, the meals, the baths, and all of the staff were genuinely excellent. You even prepared kaiseki cuisine for our 9-year-old son and accommodated a change to our breakfast time. Both the dinner kaiseki and breakfast were absolutely delicious, and it was clear how much care and effort went into them.

I always stay here the night before my departure from Hiroshima Airport. This time as well, I was able to relax in the welcome lounge, and I really enjoyed the delicious breakfast. I request the Shuttle Service between the airport and the Hotel every time, and this time the flowers in the lobby were even more beautiful than usual—I couldn’t help but stop and admire them. I’ll definitely stay again!

We had to change our travel Plan due to our own circumstances, and we truly appreciate your courteous and prompt assistance. This time, we chose Kikunoya because we wanted to take our time sightseeing in Miyajima. Its convenient location near Itsukushima Shrine and Daisho-in allowed us to enjoy the area with the Hotel as our base. Not only at the front desk but also during the Shuttle Service ride, we were able to hear stories and helpful local tips about Miyajima, which made our visits even more enjoyable. Thanks to you, it was a wonderful trip. Thank you very much.

We stayed here to celebrate a proposal—one of life’s most important milestones. What impressed us most during our stay was the thoughtful attention from everyone, especially the person in charge. For the surprise proposal, they handled everything flexibly to match the situation, including preparing and handing over the cake and bouquet, which allowed me to feel at ease on the day. Thanks to that support, it became an unforgettable, truly wonderful time. Every dish was genuinely delicious, and the explanations were perfectly paced—not too long or too short—so we could enjoy not only the flavors but also the dining experience itself. The atmosphere inside the Accommodation and the views were also outstanding, and we were able to relax from the heart. Above all, we were so happy that their desire to make our stay memorable came through in every interaction. Thanks to them, both my partner and I naturally found ourselves saying, “Let’s definitely come back for anniversaries,” and it became two irreplaceable days for us. I am truly grateful that we could welcome such an important moment of our lives at this Accommodation. This is a wonderful Accommodation I can confidently recommend to anyone who wants to spend special time with someone important—whether for a proposal or a wedding anniversary. Next time we visit, I hope we can return as husband and wife.

All the staff had wonderful smiles, the art-filled space was relaxing, and the food was excellent—our child was smiling the whole time. We thought it would be even better if children could stay together in a wider variety of Rooms. It became a great summer memory.

On my first trip to Hiroshima, I stayed here first. The Room was clean, spacious, stylish, and very comfortable. All the food and drinks were delicious, and the staff were warm and welcoming, which made for a wonderful trip. I would definitely like to stay at this Accommodation again.

Although I checked in late at night, thank you for your prompt and efficient assistance at the front desk. I’m still not used to the rain shower, but it was part of the fun. I used the breakfast buffet for the first time the next morning, and every dish was carefully prepared—it really gave me energy to start the day. The staff were all so welcoming with wonderful smiles that it made me smile too. Thank you for a delicious meal. I’ll be sure to stay with you again when I visit Fukuyama. Thank you very much.

The staff were very courteous, and the Room was clean. The bathroom was also spacious, so I could relax. At check-in, women received a one-day skincare set as a gift, and everyone was given thick hand wipes and discount coupons for the on-site restaurant, which was great. When I asked at the Western-style restaurant where we had dinner if they had tea, they kindly went out of their way to bring some from the Japanese restaurant, and I felt sorry for the trouble. If I have a chance to visit Kure again, I would definitely like to stay here again.

Our family of three stayed in the ocean-view Room “Mizuwori.” What left the strongest impression was the outstanding hospitality of the staff. From their demeanor during the Shuttle Service to their attentive care with in-room dining, everything was never stiff yet always thoughtful and thorough, making our stay truly comfortable. The Room itself was also wonderful. Recently renovated, it features a modern, refined interior while preserving a Japanese atmosphere. The sofa and massage chair were very comfortable, and above all, being able to view the Great Torii from the Room was exceptional. It’s a Room that truly makes you feel it’s worth staying overnight on Miyajima. The complimentary services are also very well provided. In particular, the rooftop space on the top floor was a lovely place to relax while enjoying views of Miyajima. It was also nice that drinks and ice cream were available free of charge—you can really feel their desire to delight guests. The large public bath was clean and pleasant to use, and at breakfast there was an appropriate amount of space between guests so we could enjoy our meal in a calm setting. Both dinner and breakfast were completely satisfying in both taste and portion size. Dinner especially—being able to enjoy it slowly as a family in our Room—became a wonderful memory from this trip. Above all, what makes Kinsuikan so appealing is its superb location. It is close to Itsukushima Shrine, the Great Torii, and Omotesando Street, allowing you not only to sightsee during the day but also easily enjoy the Great Torii at night when day-trippers have thinned out, as well as quiet Miyajima early the next morning. Cuisine, service, hospitality, and location—everything is balanced at an exceptionally high level here. This Accommodation truly made us feel glad we chose to stay overnight on Miyajima. If we have another chance to visit Miyajima again, we would definitely like to stay here again.

The Hotel is located right in front of Miyajima Port, making access excellent and extremely convenient. Even before check-in and after check-out, we could use the lounge and enjoy ice cream, coffee, and other drinks. Depending on the time of day, there was also a momiji manju service, plus vouchers to redeem momiji manju at shops on Miyajima (including fried momiji), and candy ice cream after the bath—everything was thoughtfully provided. The facilities were very clean, and the buffet featured carefully prepared dishes made with locally sourced ingredients. With an all-inclusive plan that included alcohol as well, we were very satisfied overall. The lemon herb tea in the restaurant was especially delicious; we highly appreciated that it used Hiroshima lemons and herbs, to the point that we wanted to buy it. We think it would be great if it were sold in the Hotel’s souvenir corner or similar shop.

I visited again. Even in the summer heat, many people were sightseeing in Onomichi. This time, I rode the ropeway for the first time—it climbs all at once and was truly thrilling. At a museum along the way to the Hotel, there was an exhibition about cats that felt very soothing. At the café, I enjoyed sweets with their recommended pairing. Dinner featured a variety of ingredients that went perfectly with wine. Breakfast was so delicious that I had a second serving of rice. I also enjoyed the letter room for the first time. I used to study calligraphy, so once I started writing different things with a brush pen, time flew by. It was also fun to see other guests’ creations. Spending summer in Onomichi while sharing everyone’s memories was wonderful too.

Since I arrived by train, the direct connection to the station was perfect. I could also see the Onomichi sea from the Room and had a wonderful time. The high ceiling made the Room feel more spacious than it actually was. The Room only had a shower, which was a downside, but overall it was a very good stay. I left relatively early the next day as well, and since it is directly connected to the Hotel, it was very convenient.

I chose this Hotel because I wanted to see Head Chef Takabayashi of Kureto in person. The Room was spacious, with the bath and toilet separated, and both the bathtub and washing area were large, making it very comfortable. For dinner, I dined at Kureto hoping to meet the chef. Every dish was delicious, and the chef came to our table to greet us; we had a wonderful conversation and spent a truly meaningful time. If I come to Kure again, I would love to stay here again.

It was a great Hotel. The directions from Hiroshima Station were easy to understand thanks to the guidance on the website. It will be even more convenient once the underground passage construction is finished. The lobby had a wonderful, out-of-the-ordinary atmosphere. It was also helpful that I could leave my luggage before check-in. The Room was spacious and clean, and I couldn’t hear noise from other guests, so I could relax. Breakfast was one of the highlights as well, and it lived up to its reputation—I really enjoyed it. This is a Hotel I would like to stay at again if I have the chance.

My first trip to Onomichi. I chose Hansei, highly rated for its outstanding cuisine. The kaiseki meals made with seasonal Setouchi ingredients were exceptional—each dish carefully prepared, and while true to classic kaiseki, they also incorporated new ingredients in a way that was both impressive and delicious. Even the pickles were finely scored with hidden knife work, showing thoughtful consideration for the guest. I was amazed by the high level of quality. The special sea bream chazuke (with sesame sauce) at breakfast was also superb.

As wonderful as the food was, what moved me most was the attentiveness and care shown by all the staff. From check-in to check-out, their hospitality was excellent. One member of staff in charge of dining even quietly placed an extra dish beside a photo of a family member who could not join us at breakfast and dinner—an incredibly touching gesture.

The “Travel Memory Book” was something that staff had written for the first time, but it became a truly lovely keepsake—the carefully drawn illustration and message conveyed their warmth so clearly.

With such wonderful staff and delicious food, Hansei is a place I would love to visit again. Thank you very much.

We had a very comfortable stay. The Room we stayed in was the Comfort Extra Twin. Within its compact size, it features a bathroom with a washing area, a separate toilet, and a washbasin. Shoes are not allowed on the floor inside the Room. It was perfect for those who don’t need a large, luxurious Room and want to keep costs down, but still want to relax in the bath and use the toilet without feeling self-conscious. One small note: since there is only a curtain separating the beds from the washbasin area (i.e., the changing space), some guests may find it bothersome. For us, as a family traveling with small children, it didn’t bother us at all. Other nice perks included borrowing manga to read, an on-site coin laundry, welcome drinks, and good value benefits.

The Hotel is very close to the station, making it easy to get around. The Room was clean and spacious, and the king-size bed was large enough for two adults and one child to sleep comfortably. The large public bath has both an indoor bath and an open-air bath, allowing us to relax and unwind after a long day. The only drawback was that check-in is done using a self-service kiosk, but the instructions were a bit unclear and it didn’t feel very user-friendly.

I have stayed at many Hotels and Ryokan with ocean views, but this was one of the most memorable. The views from the Room and the open-air bath were outstanding—thanks to the Hotel’s hilltop location with nothing obstructing the scenery, as well as the serene beauty of the Seto Inland Sea itself. There are very few man-made structures nearby, and the landscape created by the scattered islands is truly stunning. In the distance, we could see bridges of the Shimanami Kaido and parts of Imabari’s townscape, while boats passing below from time to time added a lovely touch to the view. I felt this Hotel is well worth staying at even just to relax and take in this scenery. Because it was listed as “Casual” on IKYU, I initially imagined a standard Hotel that simply highlights its views. In reality, however, we experienced warm, unpretentious hospitality from all staff members. Dinner was not a typical set menu; it showed thoughtful creativity throughout and was delicious. Breakfast was buffet-style, and in particular, I still remember how wonderful the locally harvested blueberries were. This time we rented a car at Hiroshima Station: on our first night we stayed at a Ryokan on Etajima; on day two we toured Takehara before taking a ferry over and enjoying beautiful Setouchi island views from Mount Kamimine prior to check-in. The next day we visited Okunoshima to spend time with its rabbits, then headed home via Mihara to Hiroshima Airport. The Hotel was also extremely convenient as a base for sightseeing routes starting from Hiroshima City toward Kure, Takehara, and Mihara—and we were fully satisfied with every aspect: scenery, dining, and hospitality.