Kinosaki × Highly rated for customer service and hospitality at Hotel·Ryokan

Everything was always clean, and I had a very comfortable stay! All of the staff provided wonderful hospitality. This time, I chose the “Tajima Beef Colorful Kaiseki” course! They carefully explained each dish, which made it even more enjoyable. I was able to fully enjoy Kinosaki at night.

I made a Reservation to celebrate my girlfriend’s birthday! From check-in, we were welcomed with delicious tea and sweets, and the process was smooth and pleasant. Dinner was excellent—everything from the sashimi to the steamed vegetables was delicious. Since we both love alcohol, the all-you-can-drink selection with so many options was amazing! Breakfast was also healthy and tasty, and it was such a great Accommodation that it made us want to stay one more night. My girlfriend was very happy! Thank you so much.

The hospitality was outstanding. From check-in to check-out, the staff were consistently attentive. Especially at checkout, they even wiped the car windows. It had rained the night before, so the windows may have been dirty, but this was the first time anyone has ever done that for me—I was truly impressed. Both the quality and quantity of the meals were very satisfying. Dinner featured a duck hot pot as the main dish, along with plenty of extras such as sashimi and Kasumi crab (benizuwai crab). Everything was delicious. If I had to mention anything, it would be that the Ryokan’s bath is small and it’s a bit away from the center of town. Personally, I enjoyed walking around while exploring and visiting different public baths, and they also said they could drive guests there upon request. As for the small bath at the Ryokan, I think it works well if you make use of the public baths too while still enjoying what’s available on-site. I would definitely like to stay again. Thank you very much for everything.

Thank you very much for taking care of us during our stay. We truly appreciate your accommodating our food allergies. The meals were absolutely delicious. The Ryokan baths, the private bath, and the public hot springs were all wonderful. It was a shame we couldn’t visit all of the public baths, but we’d love to come back and do a full hot spring tour next time! As for amenities, we didn’t have any particular issues, but I happened to forget my makeup remover and thought it would have been helpful if the Ryokan had one available. We’re grateful for the lovely time we had. Thank you very much.

We had a very comfortable stay. Thank you for kindly accommodating our request to change the time for the private bath, even at short notice. Everyone in the lobby, restaurants, and breakfast venue, as well as the staff in charge of our Room, provided attentive service. Both the meals and the baths were excellent.

The modern Japanese-Western style room was very comfortable, and we appreciated the thoughtful attention to detail for small children, such as pushing the beds together and limiting the height of the cushions. The meals were excellent, and the dessert pudding was especially delicious—I wanted to buy some to take home as a souvenir. Kinosaki in the rain also had a charming atmosphere, and we were very satisfied.

My first time back in Kinosaki Onsen in decades. I wasn’t sure which Accommodation to choose, but “Away from the hustle and bustle” was the deciding factor. Just as the Reviews said, the food was unquestionably delicious, and the tableware and presentation were wonderful. What impressed me most was the attendant who looked after us for both days without change. She always greeted us with a smile, our conversations flowed easily, and she made us feel at home. She also answered our questions about the onsen town accurately, so we could enjoy visiting the public baths with peace of mind. Because we had to leave early for our own reasons, they prepared breakfast outside regular hours, and even drove us to the bus stop in front of Kinosaki Onsen Station. With everyone’s help at this Ryokan, we were able to start our journey home safely. I can’t thank them enough—thank you very much. Her wonderful smile is my best memory from this trip. I would love to stay again.

I chose this property based on a Review saying it was convenient for visiting the public baths. At the end of August, after the summer holidays when things were a bit quieter, they upgraded us from a standard Room to a Room with an open-air bath. I used the open-air bath twice, morning and night. It was quiet, and the breeze felt wonderful. The food was very delicious, but the main dish—seared Tajima beef—was a little tough and I couldn’t bite through it in one go, which was slightly disappointing. When I said I was full and couldn’t finish dessert, a staff member wrapped it and put it in the refrigerator for me. I enjoyed it later after my bath before bed. They also kindly explained things like tips for visiting the public baths and even sprayed deodorizer since in-room dining can leave lingering smells—everyone was very pleasant and attentive. The entire building is covered with tatami mats (even inside the elevator), and walking around barefoot felt great. The bath is small, but it was very clean, and there is also an open-air bath, so we enjoyed it 충분に. I would like to stay again if I have the chance. Thank you to all the staff we met for such a comfortable time.

We stayed here for his birthday trip, and everything—from the hospitality and amenities to the views and meals—was truly top-class. We definitely want to come back someday. Thank you for a wonderful time.

I finally made it to Kinosaki Onsen, a place I had been wanting to visit for a long time. The public bath hopping, the crab kaiseki dinner, and the charming streets were all wonderful. Above all, the warm hospitality from the staff made this a truly relaxing and comforting trip. Thank you very much. I would love to visit again when it’s snowing.

The entire Accommodation is covered with tatami mats, making it exceptionally comfortable and relaxing. Some staff members speak English and Chinese, and they always greeted us with a smile while kindly explaining the Facility. The staff in charge of our meals were also very attentive and even helped us crack the crab. What impressed us most was that they remembered our faces and Room number right after check-in. At check-out, they promptly prepared our shoes and luggage. The meals were luxurious and delicious, and we thoroughly enjoyed high-quality seafood (crab) as well as beef. This time we chose two options—sukiyaki and shabu-shabu. Shabu-shabu is a bit more expensive, but it is well worth the price. The Onsen facilities were excellent: in addition to the indoor bath, the open-air area had a hot bath, a cold bath, and even a sauna—perfect. We were also happy that the hair dryer was ReFa! The post-bath lounge (relaxation area) offered various drinks, light snacks, and massage chairs. Personally, I think this is an outstanding Accommodation that rivals Hoshino Resorts KAI. While the building itself feels slightly dated, I found the quality of the cuisine to be far superior to Hoshino Resorts. Thank you for such a wonderful stay.

One of my recent pleasures has been traveling during summer vacation with my daughter and grandchild. This year, we chose Kinosaki Marine World. The Accommodation was naturally Kinparo. For two days, we had unlimited entry and re-entry. That was very helpful. We enjoyed the attractions too—like the dolphin trainer experience—and had fun like kids again. Of course, my 6-year-old grandchild was thrilled as well. The meals and the Onsen were great. However, there is room for improvement in the children’s menu. Kids have sharp taste buds. Extra French fries would have been better. It’s similar everywhere, but meals for children are often disappointing. Other than that, everything was comfortable. All three generations had a wonderful time together.

We stayed during the Obon holiday season with my parents and my child, and the connecting rooms gave us plenty of space to relax. The magic show was really entertaining, and my child loved it! The Facility had just been renovated, so everything was clean and we had a very comfortable stay. There was a Reproizer hair dryer in the large public bath, which was a nice touch for women. I did notice the shampoo didn’t lather as well as I expected, so I wish I had brought my own. There were many families with children, and we appreciated the welcoming atmosphere where we could enjoy ourselves without feeling self-conscious even with kids. We had a wonderful time as a family. We’d love to come again!

The building itself is old, and to be honest I felt a little uneasy when I arrived, but the service from the slim woman at the front desk was excellent. Both at check-in and during the free Shuttle Service, she was consistently courteous and attentive, and she spoke kindly to our 2-year-old child as well. The pool and the guest room were new and very clean. I would definitely like to stay again if I have the chance.

I was able to make a Reservation easily, and since I linked it with PayPay, payment was also simple. I’m satisfied because it was cheaper than other sites.

This Ryokan is right in the heart of the Onsen town, with attentive service and delicious meals—everything was excellent. The indoor bath was very clean, and you can use it anytime, 24 hours a day. It was also nice that the hair dryer and shower head were ReFa. I’d love to stay here again when I visit Kinosaki.

I don’t usually stay at small Ryokan, but given the area, I felt comfortable doing so. The property and rooms were well maintained and very pleasant. Above all, the service was excellent. We ran late for dinner, and after checkout they even delivered a forgotten item to the station… I’m truly sorry for the trouble… yet everyone was smiling—thank you very much. The meals were also carefully prepared and delicious. If I have the chance, I’d like to stay again. Since I only used the public bath outside, I’m rating the Onsen bath a 3. Sorry.

I arrived a little earlier than the check-in time, but they warmly welcomed me without any displeasure, saying the Room was ready.\nThe Room was spacious for the price and felt just like a Ryokan.\nBecause it is old, I noticed a slight odor in the Room and hallway.\nAfter checking in, I went in and out several times, and each time they prepared my shoes. The front desk staff also helped with sightseeing advice—the service was truly excellent.

Convenient for visiting any of the public bathhouses. I come to Kinosaki every year, and I’ve stayed at about five places—this is a great Accommodation. The service isn’t over the top; it’s just right, so you can truly relax. The building feels historic, but it has been renovated and is very comfortable with a lovely atmosphere. I’d like to make a Reservation and stay again next year.

The Room was a maisonette type. The door used a standard key lock, and the gap in the restroom door made it slightly possible to see inside from outside, so overall it felt a bit old, but it was kept clean and well maintained. If there had been table tennis, the Facility would have been perfect. Checkout took a little time, but the staff handled it politely and left a very good impression. The meals were very satisfying for both children and adults. The free drinks in the lounge were also something the kids really enjoyed. I’d be happy to visit again.