Karasuma × Highly rated facilities at Hotel·Ryokan

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

This is a perfect Accommodation no matter when you visit. It was Kyoto in extreme heat, but thanks to your thoughtful care in many ways, we had a wonderful time. The pike conger is a must in this season; it is an additional-order dish, but highly recommended. We are planning to visit again in autumn.

Its kaleidoscopic beauty resonates deeply in the heart. Exquisitely prepared with sincere care, the cuisine is truly delicious. A beautiful garden that reflects the seasons—so captivating you could gaze at it forever. Elegant summer décor that lets you fully experience Kyoto’s traditional culture. Hanging scrolls, ikebana, and a beautifully arranged Room down to every detail. The head chef, attendants, the young proprietress, and the proprietress herself offer warm, attentive hospitality with genuine grace. Thinking that all of this beauty is an expression of love for each guest fills me with freshness and gratitude. At Kikkawa, you can feel the refined spirit of Kyoto—an appreciation for making everyday life beautiful and joyful. It began as an Accommodation I hoped to stay at at least once in my life; before I knew it, this was my 11th visit. A superb culinary Ryokan I wholeheartedly recommend to anyone who truly loves Kyoto.

This was my first time staying here. The Room was simple, but I was truly impressed by how delicious each dish was. I would love to stay again.

Despite being located in a lively part of town, the property felt like a different world—wrapped in serene tranquility. The cool breeze drifting through the reed doors and the pleasantly textured ajiro weaving, which I experienced for the first time, deeply moved me as part of Japan’s beautiful “summer setting.” Listening to the gentle sound of the shishi-odoshi echoing through the impeccably kept garden and spending time in the dignified tea room were truly luxurious moments that soothed my soul. The food and drinks were also exceptional—everything felt wonderfully satisfying to all five senses. Thank you sincerely for your thoughtful touches throughout. It became a wonderful summer memory, and my first visit back to Kyoto in a while was made even more special.

I stayed at this Hotel for the first time after wanting to for a long time. I stayed in a Room with a terrace, and it was spacious enough to relax comfortably on the terrace or sofa. The Room was also kept very clean, which I was happy with. Breakfast was delicious as well. I would like to stay again.

This was our second stay since last year. We were impressed last year as well, but this year we truly enjoyed an even more relaxing time thanks to the wonderful hospitality of the staff. Of course, the cuisine was also top-class Kyoto kaiseki. We will be back again during the Obon holidays next year. We are truly grateful.

My third stay. For me, Ace Hotel Kyoto has become a destination in itself. In addition to the excellent access with direct connection to Karasuma Oike Station, I’m always impressed by the staff’s warm smiles, thoughtful attention to every detail, and the peaceful quiet of the Room—so silent you don’t hear a thing. It’s a Hotel that makes me want to stay forever. To all the staff, thank you as always for your heartfelt hospitality. I look forward to staying with you again on my next trip to Kyoto.

Thank you very much for the wonderful opportunity to stay with you. From the moment I stepped into the Hotel, I was captivated by a space where FAUCHON’s glamorous, refined world blends beautifully with Kyoto’s elegant and tranquil sense of aesthetics. The design throughout the guest rooms and public areas was exquisite in every detail, creating a truly extraordinary experience. I felt that the unique atmosphere—where FAUCHON harmonizes with Kyoto’s traditional culture—is a distinctive charm found only at this Hotel. Unfortunately, I did not have the chance to enjoy dinner this time, but I did have breakfast at the top-floor restaurant. In the morning, as I entered the sophisticated space bathed in brilliant light, a beautiful view of Higashiyama unfolded before me, and I found myself completely absorbed by the stunning scenery. Breakfast enjoyed amid the openness unique to the top floor was exceptional, making my stay in Kyoto even richer and more memorable. The top-floor restaurant is known as a place where guests can enjoy their meal along with spectacular views. I was also deeply impressed by the staff’s attentive and warm hospitality. Through each thoughtful gesture, I could truly feel how much they value their guests, and it made my stay extremely comfortable. This stay was not merely Accommodation, but a special experience of fine cuisine, culture, and high-quality time. When I visit Kyoto again, I would love to stay here once more. It was an unforgettable stay where Parisian elegance and Kyoto’s charm were beautifully in harmony.

For the past several years, it has become my tradition to stay here alone for one night after finishing work in Kyoto every six months. After check-in, I head straight to the Premium Lounge to relax with a drink and enjoy some well-deserved “me time.” This time, the snacks to go with the drinks felt a little upgraded too... The breakfast buffet is another highlight. The many Kyoto-style obanzai dishes, neatly served in small plates, soothe me the next morning... It also feels like there were even more options than last time—what a treat! I take my time and enjoy a kind of luxury I can’t usually have in everyday life as a homemaker. Now, back to work—so I can look forward to this happiness again in six months!

I stayed for 2 nights with No Meals Included. I had a very comfortable stay. I was happy that the women’s large public bath had a ReFa shower head, and the Room amenities were well stocked, which was very helpful. There were also laundry facilities in several areas, making them easy to use.

Kyoto offers many different ways to enjoy your stay depending on the area you choose and the character of each Hotel. This was my first time staying at this Hotel, and it is in a very convenient location just a short distance from Shijo-Karasuma, which can be considered the center of downtown Kyoto. It’s only a few minutes’ walk from the station whether you arrive by Hankyu Railway or the subway. Nearby are places like Goodman Roaster Kyoto and Unzen, as well as many wonderful cafes and coffee shops that have opened over the past few years—just visiting them is enjoyable in itself. Ogaki Shoten (Main Store), with its large and unique selection of magazines and books, is also close by, and Daimaru is within walking distance. There are also grocery supermarkets such as Fresco and Moritaya right nearby, making this a great area for spending time as if you live in Kyoto. Since the Hotel opened in 2019, both the Facilities and Room interiors still feel new and were very comfortable. The Room I stayed in wasn’t particularly large, but the layout was well designed so it didn’t feel cramped. It had a comfortable bed and a fairly large sofa, and the bathroom had a spacious bathtub, which made my stay very relaxing. I stayed on the 4th floor this time, and the view from the window wasn’t great due to nearby apartment buildings; however, that’s common for Hotels in central Kyoto and can’t really be helped. With that in mind, I felt it might even be fine to choose a Room on a lower floor. Breakfast didn’t have an especially wide variety of items, but everything gave me the impression of being properly prepared. I especially liked the large-bean natto. The staff at both reception and breakfast were very polite yet friendly. Overall, I found this to be a very satisfying Hotel. I was impressed that they maintain this level of service at this price point. In Kyoto I usually make hotels around City Hall or west of the Imperial Palace my regular choices, but I would like to add this Hotel to that list as well. Thank you again—I look forward to staying here again.

Great location with easy access—close to both the station and the bus stop. Both the Facility and the Room are new and spotless. You can eat and drink in the lounge 24 hours a day, and there are plenty of board games that kids will love. The front desk staff also provided excellent service— nothing to complain about!!! I’ll definitely stay here again when I travel to Kyoto!! This time it was just my son and me, so it felt very spacious, but for a family of four it might be a bit tight. Next time we’re four, I’ll choose a suite room.

It was a wonderful, very cozy Accommodation. From the moment you step through the entrance, a beautiful world opens up. The Room, the main house, and all the interior decor were lovely—I found myself wishing I could live in a home like this. I will definitely come again. Thank you very much.

It was a wonderful Hotel. The staff’s hospitality was outstanding, and the location was very convenient. Afternoon tea and the evening cocktail hour were excellent, including light snacks. The large public bath was also great. When I come to Kyoto again, I would love to stay here again. Thank you very much for your kind hospitality.

From the Kyoto-style entrance to the lobby, the calm atmosphere and smiling staff make you feel warmly welcomed. I stayed on the 5th floor of this five-story Hotel. There is a large public bath, and the artificial carbonated water bath feels gentle and soothing for tiredness. For breakfast, you can choose one main dish from four options, with the rest served buffet-style. Every menu item was delicious, and the overall food quality was impressively high. I also received a souvenir voucher, which was a lovely gift. This Hotel is conveniently located near Hankyu Karasuma Station and Shijo Subway Station. Kyoto touches are thoughtfully incorporated throughout the Hotel. I think it’s a perfect base for sightseeing in Kyoto.

I have stayed here several times. I really appreciate the complimentary drinks and cocktails, snacks, and bubuzuke service. In the evening, I was able to watch a maiko dance performance. It seems they hold it once a month, and it happened to be on the day of my stay. Experiences like this become lasting memories. Thank you very much.

I think this Accommodation is perfect for a stay during the Gion Festival. I also enjoyed both the Italian and Japanese cuisine. Watching a maiko dance during my stay became a wonderful memory—thank you very much. It seems that, in exchange for opening the lounge, the drinks in the refrigerator have been limited to mineral water only. However, because the lounge has short opening hours, it was not very convenient. I usually stay at Hiramatsu-level Accommodations, but this was the first time I had to buy sparkling mineral water at a convenience store during my stay. That said, it is still a great Accommodation, and I would be happy to stay again.

I stayed here last year to celebrate my birthday, and loved it so much that I returned again this year for my birthday celebration. This time, I truly appreciate your even more thoughtful hospitality. Thanks to you, I was able to relax wholeheartedly in the Room. This year’s concept was to take things slow at a Hotel. First, I enjoyed a Multiple Night Stay at a wonderful Hotel in Umekoji. Then I came here. The atmosphere is different, yet even better. It feels very calm and serene. I think it’s because you make the most of the location by the Kamo River and help guests experience Kyoto in such a comfortable way. Even though it’s right in the bustle of Shijo-Kawaramachi, this is a space where you don’t feel any of that at all—remarkable. Your affiliated HIYORI Ocean Resort Okinawa is also one of my favorites—a wonderful Hotel that lets you truly feel the beauty of Onna Village. And now SORANIWA Terrace Kyoto has won me over too! At this rate, I’ll probably be back again for my birthday next year.

Although I live in Kyoto City, I chose this Hotel because I wanted to enjoy an Onsen and a delicious breakfast close by without traveling far. The result was a truly wonderful stay that left me completely satisfied and thinking, “I definitely want to come back!” The cute yet elegant, almost overseas-like atmosphere lifted my spirits the moment I arrived. The door leading to the guest Room floors requires you to tap your Room key card, which felt secure and luxurious. I also enjoyed the organic drip coffee in my Room as a welcome drink, and it instantly made me feel relaxed and happy. As for the Onsen—what a treat! I enjoyed it three times: in the evening, before bed, and again in the morning. I was especially delighted by the complimentary beer service at the spa lounge available with bathing until 6:00 p.m. I drank about half in the lounge and took the rest back to my Room; enjoying it while watching Kyoto’s cityscape shift from dusk into neon-lit night through the window was simply perfect. What impressed me most during this stay was breakfast! When entering the venue, as soon as the receptionist greeted me cheerfully, all of the staff inside welcomed me with “Good morning,” which instantly made me feel excited. Even though I was dining alone, their thoughtful hospitality felt warm, and I remained comfortable throughout. Every dish—Japanese and Western—was truly delicious. From freshly made dashimaki tamago prepared by the chef to Kyoto-style obanzai side dishes and detox water, I enjoyed sampling many different items little by little. Their smart service—quietly clearing empty plates each time I stood up—was also very pleasant, and before I knew it, an hour had passed as I savored breakfast. This may have been one of the most satisfying breakfasts I've ever had. Since checkout is at 11:00 a.m., it was also a great memory being able to visit nearby Rokkakudo Temple after breakfast. This is truly a treasure of a Hotel—easy to reach by public transportation, with high-quality Onsen facilities and an outstanding breakfast that leaves you feeling refreshed. I'd love to recommend it to friends around me, and I'll definitely be back myself! Thank you for such a lovely time.