Hikone × Highly rated for customer service and hospitality at Hotel·Ryokan

We arrived in Hikone before check-in time, but we were happy that you came to pick us up at Hikone Station. In front of the large public bath, you had placed nicely chilled tea, which was a great help since I was traveling with my grandchild who drinks tea often. This is a calm, comfortable Accommodation where you can feel the spirit of hospitality everywhere. You prepared private dining rooms for both dinner and breakfast, so we could relax and enjoy the delicious meals with peace of mind even with our preschool-aged grandchild. When my grandchild became sleepy during our stay, you even carried the futon for us—thank you very much for your kindness. As this is a cuisine-focused Ryokan, it met our expectations perfectly, and we were truly impressed by the head chef’s wonderful dishes. Thank you very much.

It was a wonderful Hotel where we could truly enjoy Lake Biwa. The Room offered a panoramic view of Lake Biwa and felt incredibly open and airy. The interior also had a luxurious touch, and we genuinely enjoyed simply spending time in the Room. All of the staff provided excellent service, proactively checking in with us, so we never had any trouble during our stay. The Onsen was especially memorable. The water quality was excellent, and the view of Lake Biwa from the open-air bath was exceptional. On the day we stayed, a crescent moon reflected on the lake’s surface, creating an enchanting scene. The amenities were also high quality. We were very satisfied with the all-inclusive lounge as well. With its high ceilings and spacious atmosphere, enjoying drinks freely while looking out over Lake Biwa was truly fantastic. Dinner featured an outstanding full-course Omi beef meal—so much so that it felt like great value for what you get. There was also a wide selection of drinks, and we were especially happy to see many local sake options available. They paired perfectly with the fresh ingredients. Breakfast was a buffet featuring locally sourced ingredients with plenty of variety. The restaurant had ample seating, so we could dine comfortably without waiting while enjoying views of Lake Biwa. If I had one request, it would be helpful to have a Plan without dinner as an option—this would make it easier for guests on a Multiple Night Stay to enjoy dining out for one evening. For that reason, we changed our stay from two nights to one night this time; however, after actually staying here, it was such an excellent Hotel that we regretted not booking a Multiple Night Stay. Next time, we would definitely like to stay for multiple nights.

The station is right in front, which is very convenient. The Facility was also very clean. The Room was spacious, and the semi-double bed was comfortable. The staff always greeted us with a smile and provided very pleasant service. There were many other guests, including international travelers, but both the Room and the hallways were very quiet. It was my first time staying at this Hotel, and I was surprised at how much variety there was at breakfast—more than I expected! The Hotel’s special smoothies and a local specialty hot pot were delicious and made for a wonderful memory. I was truly impressed that even though breakfast is free, you can still enjoy local specialties. I ate plenty in the morning and was able to enjoy the rest of my trip even more afterward. Thank you very much.

This was our second stay at Kamenoi Hotel Hikone. Just like last time, the staff were wonderful and the meals were delicious, so we chose to stay here again without hesitation. This time I was traveling with my 88-year-old mother. During dinner, she said the chair backrest hurt her bones, so I asked a staff member if we could borrow a cushion. They immediately brought us a large cushion, and after that my mother was able to comfortably enjoy about an hour and a half of dining. The dishes were served one after another at just the right timing while still warm, and everything was very delicious. The next morning, when we went to the Room for breakfast and gave our room number, I was surprised to see that last night’s cushion had already been placed on the chair backrest—it truly moved me. We enjoyed a delicious breakfast with gratitude for the staff’s thoughtful care. Thank you very much.

The property is very close to the station and easy to find. There are many places to eat nearby, making it very convenient and highly recommended. The Room was relatively spacious, so we could relax comfortably even with our suitcases open. Both the interior and the Facility were clean and well equipped, making our stay very comfortable. The hair dryer worked great. We were also able to borrow a hair iron at the front desk. The loungewear with Hikonyan embroidery was very cute. All of the front desk staff were very kind and helpful. It was a big help that they could store our luggage even after check-out. Thanks to you, we had a comfortable trip—thank you very much. Next time, we would like to book meals as well.

I stayed for two nights. The Room, large public bath, and washing machines were all very clean, making it a comfortable stay. Thank you!

This was a calm, relaxing Ryokan right in front of Lake Biwa. The three of us—my older sister, my 93-year-old mother, and I—stayed here to celebrate my mother’s birthday. All the staff were very kind, and above all, every meal was delicious and truly enjoyable. The amber tea sweets are Futabaso’s original specialty and were incredibly tasty. I wanted to buy some but had given up because there was no shop on-site. When I asked a staff member, they told me it could be ordered for delivery, and they kindly prepared it for us before we left—making it the perfect souvenir. It was such a comfortable Ryokan that it made me want to book a Multiple Night Stay. Thank you very much to all the staff.

* The parking lot is a coin-operated parking facility that photographs your license plate number. You can receive a discount ticket at the front desk; use it at the payment machine to make parking free. (I didn’t understand how to do this and, during a September event, parked for 14 hours and ended up paying ¥4,000 with no maximum cap. I recommend confirming the procedure in advance…) Other - There is a container labeled “Front,” where you can pick up amenities (towels are in the Room). - The Room has plywood finishes with a pleasant scent, and the warm-toned lighting creates a relaxing atmosphere. For this price, having an in-room washing machine and microwave—and plenty of space—makes it great value for money!

Conveniently located about a 3-minute walk from Minami-Hikone Station. I traveled by train this time and was able to plan my activities according to the train schedule. There is a convenience store next door, and a large shopping center in front of the station, making it very convenient. The welcome drink selection seemed a bit limited. Breakfast was complimentary and sufficient. It would have been even better if there were bathing facilities available. This was my first time staying at this Hotel, but I would like to try other locations as well.

Great location for sightseeing. Parking is available, and it’s about a 5-minute walk to Hikone Castle. There’s a convenience store nearby, and plenty of places to eat in the area.

The Room was small. Once we laid out four futons, there was almost no space left. It was fine if you just need a place to sleep. The bathroom and toilet are separate. Everything was kept clean, and it was well received by our family. Due to our schedule, we checked in after 10:00 PM, but the front desk staff assisted us politely, which was very helpful.

Located in the heart of the sightseeing area, the location is excellent. It was my first time using self check-in, but it went smoothly without any issues. The Room was spacious enough, clean, and very comfortable. I tried to make a Reservation for the private bath, but only the next day was available. Since there were no Hotel staff on duty at that time to ask for help, I gave up. It said Reservations could be made until 11:00 PM on the same day, so I may have made a mistake during the process. One request: even though it is in a tourist area, I would like you to reconsider having guests store their luggage in a shared space under self-management.

We often stay in this type of villa because we’re a big family and we have a dog, and this place was the best. It’s a spacious single-story villa with a large garden, a fire pit, a sauna, and a clean, relaxing bath. The BBQ came with great-quality meat from a yakiniku restaurant, and the breakfast bread was from a proper bakery. It’s right in front of Lake Biwa. I’ll skip the small details, but everything was thoughtfully provided—we had no complaints at all. We felt truly refreshed.

I stayed here to cheer on my son at the Inter-High. The Hotel felt modern in every way—unmanned check-in, an elevator with touchless buttons, door access by entering a PIN code, and a shower room without a bathtub. Since it was my first time using these features, I was a bit confused from check-in to entering the Room, but I managed by reading the emails. I was very satisfied to have a stylish Room with a double bed all to myself. However, since most of the Room is taken up by the bed, it would probably feel cramped for two people.