Tōya × Highly rated for rooms and amenities at Hotel·Ryokan

I was looking for a Hotel around Lake Toya where I could stay with my dog, and chose this Hotel— it was truly an outstanding experience. Both breakfast and dinner were exceptionally delicious, and I was completely satisfied. The facilities were clean and modern, and all the staff were wonderful. The only thing I noticed was that although you should be able to enjoy the beautiful view of Lake Toya from the bath, the outside view was blocked for privacy reasons. That part was a little disappointing. Other than that, everything was perfect, and we had a very comfortable stay with our dog. I would love to visit again!

Thank you for accommodating us on short notice for my father’s celebration. He was truly moved. He also really enjoyed the Hotel breakfast and said he would come again on his own next time. Thank you for giving us such wonderful memories at the end of our trip. We look forward to staying with you again.

This was our second stay. Our whole family loved it last time, so we made a Reservation again without hesitation. The dining here is outstanding—although it’s a buffet, everything looked so good that we wanted to try it all, and every dish was delicious. The Room and the baths were also great, and the nighttime fireworks were beautiful and truly impressive. We’d love to stay again!

The front desk staff welcomed us with exceptional kindness. The Room was spacious and spotless, with a breathtaking panoramic view of Lake Toya. In the private open-air bath, we could soak in the Onsen while fully enjoying the spectacular scenery of Lake Toya. The open-air bath in the large public bath on the top floor was at the perfect temperature—never too hot—so we could relax without having to step out repeatedly. Looking down over Lake Toya from the infinity bath, we felt completely refreshed in both body and mind; it was truly outstanding. The dining was also excellent. The dinner buffet featured an abundant selection of fresh sashimi and nigiri sushi, including scallops, sea urchin, and shrimp. There were also hot dishes such as grilled crab legs and steak—all you can eat. Breakfast offered a wide variety of seafood as well, including raw surf clams and sweet shrimp, and our whole family was thoroughly satisfied with the meals at “Kohan no Sumika.” I have stayed at more than 70 Japanese Onsen Ryokan so far, but “Kohan no Sumika” is one of the few Hotels that I can say I absolutely want to return to. Thanks to the warm hospitality of all the staff, our family enjoyed an unforgettable and perfect stay. Thank you very much. 2. Business Courtesy Version (more formal and polite tone) This is a flawless Onsen Resort Hotel. I stayed at “Kohan no Sumika” on August 30. The front desk service was extremely courteous, and the Room was spacious, impeccably clean, and well maintained. From the guest Room we could enjoy sweeping views of Lake Toya, and in the private open-air bath we were able to savor both the Onsen experience and the beautiful scenery of Lake Toya to our heart’s content. The top-floor open-air bath had a wonderfully comfortable temperature that allowed for a long soak without overheating. Relaxing while looking down over Lake Toya from the infinity Onsen made for an exceptionally luxurious moment of calm. Dinner was highly satisfying: along with plentiful fresh sashimi and nigiri sushi—such as scallops, sea urchin, and shrimp—there were also all-you-can-eat options like grilled crab and steak. Breakfast likewise included seafood such as raw surf clams and sweet shrimp, leaving our entire family very pleased with its quality. Although I have stayed at more than 70 Japanese Onsen Hotels to date, “Kohan no Sumika” is one of those rare outstanding Accommodations that I would very much like to visit again. I would like to express my sincere gratitude for everyone’s warm hospitality; thanks to you all, our family enjoyed a truly perfect time together.

Everything—from the service and the Hotel’s interior design to the teppanyaki and even the smallest details in the guest room—was perfect. It was a truly moving and wonderful stay.

Because we decided on our trip to Lake Toya at the last minute, I didn’t think we would be able to make a Reservation at a good Hotel. Since May is one of the peak seasons for travel in Japan, I wasn’t expecting much. But after staying there, the Hotel quality exceeded my expectations. I especially loved the dinner buffet. There was an incredible variety of dishes, and many were far better than I anticipated. I ate too much and ended up walking outside for hours afterward to feel better (laugh). Breakfast was more standard compared with dinner, but still very satisfying. As for the Onsen, “Hoshi no Yu” was truly outstanding—I highly recommend trying it at least once. Waking up early to use it was a bit tough, but it was absolutely worth it. The feeling of seeing Mt. Yotei from the Onsen in the morning is hard to put into words. It was truly spectacular.

This large 11-story resort suddenly appeared as we drove along a rural mountain road. The building was clean and didn’t feel old at all. The Japanese-Western style Room was also very practical. The Onsen is a simple hot spring, but both the indoor and outdoor baths are spacious. At the back of the large open-air bath, there were various small tubs that looked like they had bath additives in them, which was fun in its own way. Meals were served buffet-style in a large restaurant. There was an incredible variety of dishes, and there was quite a long line in front of the Western food counter. It seems great for families with children to enjoy dining, but for older guests it’s hard to eat that much and tiring to walk around, so I wished there had been a set menu option. As a Diamond member benefit, we received a full-size bottle of sparkling wine and finished it, but it was too much for just the two of us as a couple. It would have been nice if we could choose something like two cans of beer instead.

Dinner was delicious no matter what we tried, with refined flavors and generous portions.

I made a Reservation for two nights, but it was so comfortable that I ended up staying three nights. From check-in, all the staff made a great impression—they were friendly and easy to talk to, so I felt relaxed right away rather than feeling like it was our first meeting. Since pets are welcome, I got to meet adorable dogs every day, and I also appreciated how kindly the staff interacted with them. They even took photos of visiting dogs, placed them in a mini album, and kept it in the lobby for guests to browse freely. The shop staff also seemed to love dogs—giving them treats and chatting with them created such a warm atmosphere. The staff were kind both to guests and to their dogs. Meals during a Multiple Night Stay can start to feel repetitive, but on both the second and third nights we received one special dish each as part of the Multiple Night Stay service—something not available at the buffet—which made me very happy. With the buffet, I treated it like “If I miss something today, I’ll try it tomorrow,” and managed to try everything over dinner (laugh). Breakfast included bread, yogurt, milk, and smoothies, so I mainly enjoyed bread-based options. At dinner there was unlimited soft drinks; at breakfast there were milk, smoothies, lemon water, and coffee. Alcohol at dinner cost extra, and there was also an all-you-can-drink Plan. My Room was a spacious Japanese-Western style room with two beds. Since I mentioned in advance that my knees aren’t great, they kindly arranged a Room on the 3rd floor near the elevator—I really appreciated that. The location of the Room was surrounded by trees and stayed quite dim even during the day (so we kept the lights on), but there is a free shuttle bus for hot-spring hopping to Mori no Soran iwa nearby. From when the shuttle started running until before dinner each day، I enjoyed their open-air baths، relaxed in their free massage chairs، or lay down on comfortable cushions in their bright spacious lobby. It seems you can use their indoor pool for free as well، but it sounded lively with children، so as an adult traveling alone، I chose instead to take my time enjoying my favorite open-air baths. I bought after-bath pudding and panna cotta at the shop， returned here for dinner， relaxed until bedtime， then went back into the baths again. This Accommodation has more varieties of baths than Mori no Soran iwa؛ if you walk further inside from within大浴場 along its corridor، you’ll find two open-air baths plus scented baths、 standing baths، and more—there’s plenty to enjoy. I’d love to visit again.

A parent-and-child trip by car. We stayed here as our first Accommodation on a round-Hokkaido journey. The Accommodation shows a bit of age in places, but it is solidly built, and above all, the beautiful view of Lake Toya spreading out from the Room window was outstanding. (We also enjoyed the fireworks at night.) The meals were more than satisfying in both variety and taste for breakfast and dinner. The baths were wonderful as well—the open-air bath was very relaxing, and the cave bath in particular felt unique to us and had great atmosphere, which we thoroughly enjoyed. The staff were kind, too, and I can confidently recommend this as a great Accommodation.

I have used this facility multiple times, and this was my first visit since the children's play area was renovated. The play area has been greatly improved, and my child was very satisfied. We were able to enjoy a wonderful time, including the meals. However, there were two disappointing points: 1. There was a stain on the room's sofa that looked like a bedwetting mark, but no explanation about it was provided. 2. To access the room via elevator, you need to use a card key; however, only two keys are provided per room. The Room is spacious enough for up to five adults, but having only two card keys is quite inconvenient. I hope this can be improved in the future.

It’s hard to find places where you can freely bring your pet, so this is highly recommended!! This is a very pet-friendly Hotel. The dog run is well maintained and very clean.

They kindly told us the best spots to watch the fireworks, nearby convenience stores, and the Facility amenities.

Just as the title says! It was great to be able to watch the Lake Toya fireworks right in front of us! Our kids also enjoyed the bingo game! This Hotel was the best part of our trip to Hokkaido! We’d definitely love to stay again!

Our three-generation family had a wonderful time together. The kids really enjoyed the pool, fireworks, and the arcade. The newly renovated Onsen was also beautiful and brought back nostalgic memories from my own childhood.

A one-night stay for a couple in their 60s. While we usually stay at hotels, this time we chose a vacation rental, which allowed us to act at our own pace without worrying about others. The property is located away from nearby houses, and the entire accommodation was clean and well-maintained. The parking space can accommodate two cars side by side or up to four standard-sized cars if parked in tandem. The place was very spacious and beautifully maintained—truly luxurious for just the two of us. Thank you so much! On the second floor, there are two Japanese-style rooms with mattresses that had just the right firmness and thickness for a comfortable sleep. We look forward to staying here again on our next visit to Lake Toya!

We stayed with two adults, a 7-year-old, and a 4-year-old, and the beds were spacious enough. Everything was clean and comfortable! While we do enjoy staying at a Ryokan, having set meal times or needing to be mindful of others when using the large public bath can be tiring for parents. However, here we didn’t have to worry about any of that and could relax as if we were at home! My husband especially loved it—he keeps saying he wants to stay again after looking back at the photos and even jokes about wanting a trailer house in front of our home! There’s a convenience store, BBQ restaurant, and more nearby, so finding food wasn’t an issue. We’ll definitely come back again!

The interior was clean, and the atmosphere was great! There were plenty of entertainment options, so we were able to enjoy ourselves indoors all night even when it rained.

The location is so amazing that all I could say upon arrival was "Wow," "Beautiful," and "Wonderful." I will definitely visit again.