Nationwide × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan - 49Page Number

The Onsen water was originally great, but when I stayed again after a long time, it had improved even more. It was already silky-smooth, but this time it also had a stronger sulfur feel and a milky-white appearance—absolutely wonderful. (Just my personal impression.) I don’t usually leave comments, but this was the best so far, so I wanted to share my thoughts. I would like to visit again. Thank you.

Thank you for taking care of us during the Obon holiday period. The Accommodation is old, but it was kept very clean inside. The private bath was also very spacious and nice. What was disappointing was the way the meals were laid out and how cramped the space was. There was no space to set down a tray, so we couldn’t even use seasonings, and it was inconvenient to place small plates; I’d like to see some improvement. There wasn’t much soy sauce available either, and it seemed we had to wait in a long line just to get soy sauce on our plates. The display layout also made items hard to pick up—for example, udon next to ice cream—so everything felt scattered. It’s a shame because everything else was good.

The Room was clean, and the Onsen had excellent water. The staff were also very kind. If I have the opportunity again, I would definitely like to stay here.

Thank you very much for taking care of me during my stay. This was a solo trip to an Accommodation I had wanted to stay at for the past 15 years, and my wish finally came true. It’s been difficult to coordinate schedules with family and friends, so I was grateful that solo stays were possible. The beautiful Tateyama Mountain Range and fresh greenery were stunning. The sea is also appealing, but this time my main goal was to relax quietly and enjoy the Onsen. I chose this Accommodation expecting great cuisine and an Onsen experience—and it was absolutely the right choice! Delicious Toyama specialties that more than met my expectations, and I could truly feel the chef’s careful attention to detail. The view of the Tateyama Mountain Range from the in-room open-air bath, along with birdsong, was unforgettable. I was also deeply moved by the warm hospitality of the female staff in the restaurant. The entire property was clean and comfortable, and I slept soundly for the first time in a while. Next time, I would love to visit again with friends or family. Thank you very much.

Stayed for a family birthday trip. The accommodation had a charming, retro atmosphere that felt like stepping back into the Showa era. There were various rest areas throughout the accommodation, perfect for relaxing with a book or simply unwinding. The retro-style chairs were very comfortable, and even the scent carried an old-fashioned charm reminiscent of the past. Some rooms were located quite far from the bath area, making it feel like navigating a maze at times. In winter, the hallways seemed like they could get very cold. A few minutes' walk from the accommodation was an exclusive bathing area for guests featuring five private semi-open-air baths and one non-private semi-open-air bath. It might be challenging to visit in bad weather, but we went both in the evening and morning to enjoy 100% natural hot spring water that kept our bodies warm—truly excellent Onsen water! However, some parts of the bathtubs and floors had sharp textures due to mineral deposits from the Onsen water, so caution was needed (laughs). The large open-air baths offered three temperature options: cold-feeling lukewarm, very lukewarm, and very hot—but unfortunately none at just-right temperatures. Dinner by an irori hearth was delicious; however, it could get smoky so clothing care is advised. All staff members were warm and provided excellent hospitality throughout our stay!

I stayed in a smoking Room, and it smelled like being in a smoking lounge. The odor was a bit too strong. I’ve switched to e-cigarettes, so the smell of cigarettes is usually fine for me, but this was overwhelmingly strong. Even using the air purifier didn’t help. Everything else was very good, which makes it disappointing.

Flawless in every way. We stayed for one night with two adults and our dog. The room was spacious and well stocked with amenities. All staff were calm and professional, and we were allowed to enter the building while carrying our dog. We had no complaints about the large public bath or the changing area. The entire property was very clean, and many areas have been renovated and look beautiful. We could enjoy the De’Longhi coffee in the lounge at any time, and it was delicious. The souvenir shop had a great selection of items. Guests with dogs dine in private rooms separated by partitions, but the hospitality was perfect. There were many dishes, with unlimited rice refills. Alcoholic drinks and soft drinks were very reasonably priced, with a wide variety available. For both dinner and breakfast you can choose your dining time, and the staff welcome you warmly. There wasn’t a single disappointing point—this stay exceeded its price in every way. Our dog also had no restrictions or inconveniences, making it extremely comfortable (amenities, treat service, dog run, dining together, Child Sharing Existing Bedding, etc.). It was cool even in summer, and we loved the surrounding scenery and environment as well. We will definitely stay again.

My spouse and I stayed for two nights. It was our first trip to the Nikko area, and we were really looking forward to it. Although One More Time Heart is on a plateau, it’s located partway up the mountain, and getting there was easy with no trouble along the way. The Room was a private two-story cottage, and both the indoor bath and open-air bath were wonderful—we used them many times. The meals were a luxurious course dinner and very delicious. The rice-grain bread and beef in particular were outstanding. It’s far from our home, but we would definitely like to stay again.

I stayed here to visit Kiyotsu Gorge. It was my first trip to Niigata. Perhaps because it was a weekday, there weren’t many guests, so I could relax and take my time. At the Premium Lounge, drinks such as beer were all-you-can-drink, and the Onsen’s open-air bath was wonderful. Dinner was a course meal, and breakfast was a buffet— both were very filling! It’s right in front of the ski slopes, so it’s a perfect location for skiing in winter. The station is within walking distance, but they kindly drove me back to the station on my way out. They took great care of everything, and I was very satisfied. Thank you very much.

For vacations of two days or more, I choose a vacation rental rather than a Hotel or an Onsen Ryokan. From my experience with several rentals, prices and the quality of Facility management vary widely depending on the operator. This property is well maintained with no musty smell inside, towels can be replaced if you go to the management office yourself, the price is reasonable, and the area is quiet—I'd happily stay here again.

While searching for an Accommodation near Shirakawa-go, we found a Room where each family member could relax and sleep in their own bed, so we booked immediately. Since the entire building is covered with tatami mats, it was very comfortable to stay there. All of the staff provided heartfelt hospitality, the property was impeccably clean throughout, and both the meals and the Onsen were wonderful. We stayed during Obon, and our child was delighted by services such as shaved ice and ring toss. After dinner, when we started to feel a bit hungry again, they offered “yonaki soba” with two types of half-size ramen: soy sauce and Toyama Black. It was delicious. We also accidentally left something behind and contacted them after checkout; they handled it very politely, which we truly appreciated. We would definitely like to stay here again when visiting Shirakawa-go in winter snow as well.

First of all, the location is great. The all-inclusive plan is excellent. The Room was clean and had an open-air bath, a washing machine, a mini kitchen, and a microwave.

The open-air bath, large public bath, and sauna were all wonderful… Even though the meals were buffet-style, we could eat without it feeling crowded, and of course the taste was excellent… The all-you-can-drink option was also excellent in both variety and quality… The twin beds were spacious, and the Room size was more than satisfactory… Above all, the waterfall-view lounge… It had a different charm during the day and at night, and I lost track of time just gazing out with a cup of coffee in hand! I wonder if the scenery is completely different during the autumn foliage season? Someday in autumn… it became an Accommodation I’d love to visit again!

The three baths each had their own charm, and we really enjoyed them. We were able to fully enjoy the Onsen with its milky water. However, in the morning only the indoor bath was available, and we would have liked to use the open-air bath as well. From now on, I think you’ll be able to see beautiful autumn leaves from the tub. Since there were few guests in the morning, breakfast was served in our Room, which allowed us to relax. Both dinner and breakfast were delicious. The Onsen rice porridge at breakfast had a gentle Onsen aroma. Thank you for your hospitality.

This is my regular accommodation in Niseko. The room is spacious, quiet, and offers a good environment. The onsen is relatively large and pleasant, but the thermometer has not been displayed for some time. I used to decide between the outdoor bath and indoor bath based on the temperature difference shown by the thermometer, but now I just test with my hand to decide. There are warning signs about slippery floors, but having some anti-slip mats would provide more reassurance. Overall, I had a comfortable stay.

You generally won’t have any contact with the Hotel staff, so there’s no need to worry about being considerate. It’s unmanned from check-in to check-out. If you’re not comfortable operating machines, it may be a bit difficult.\nThe Facility is fairly old, so it’s recommended for those who just need a place to sleep. It’s nice that the washing machine can be used for free, which is convenient for a Multiple Night Stay. The dryer isn’t very powerful, so it takes time.\nThis time I couldn’t book a non-smoking single Room and ended up with a smoking Room. I expected some cigarette smell, but it was quite strong.

We stayed for two nights during Silver Week 2026. We were very satisfied with the location, Facility, and meals, and gave 5 points to every category except hospitality and service. In particular, the Silver Week–limited “Grill Dining” at the in-Hotel restaurant “Ibuki” was excellent. We enjoyed not only the two grilled dishes but also the semi-buffet options. We also had wine and were able to relax and enjoy dinner as a family. We also joined the nighttime Galaxy Ropeway event. Unfortunately, it was cloudy so we couldn’t see any stars, but they made thoughtful efforts—such as spending time on the lawn and listening to a projector-based explanation of the night sky—so we still enjoyed it to some extent even without visible stars. On the other hand, we were disappointed with Room cleaning on our second night. After going out in the morning following our first night, we returned to the Hotel around 6:00 p.m. and found that our Room had not been cleaned; used towels and other items were left as they were. Since we had a Reservation at “Ibuki” from 7:00 p.m., we contacted the front desk and asked them to take care of it while we were at dinner. Later, before 7:00 p.m., fresh towels and yukata were delivered to our Room, but ultimately no cleaning was done. The response also felt rather procedural, and we did not feel there was sufficient explanation or apology regarding why cleaning had been missed. I understand that missed cleaning can happen due to miscommunication; however, including how it was handled afterward, I rated hospitality/service as 2 points this time. Because everything else—such as dining and facilities—was highly satisfying, this was particularly disappointing. I hope this will be improved in the future.

My flight arrived at Memanbetsu Airport at 18:30. I wanted to order dinner as well, but it seemed I would need to finish eating by 20:00, so I decided not to. Since nearby restaurants close early, I ended up having a convenience store bento for dinner. The Haseko Mart bento was really delicious. Highly recommended.

The exclusive all-you-can-drink lounge for Stays guests and the service allowing you to take desserts and drinks to your Room after dinner were much appreciated. Dinner was well thought out, with a perfect balance between the course and semi-buffet, and the tuna sushi was delicious, leading me to have seconds multiple times. The effort put into various services throughout the Facility was evident, making the experience very pleasant. The Onsen was not too hot, just right for me, allowing me to enjoy long soaks multiple times.

I was already familiar with how great the baths at Kanno Onsen are, having known it from before it temporarily closed and was later renovated after operating as a therapeutic hot-spring retreat. The Room renovations were also excellent—nothing to complain about. As for dinner and breakfast, they were neither particularly outstanding nor disappointing, but I enjoyed them. As expected, I thought neither phone service nor Wi‑Fi would be available, so I’m very grateful that I was able to connect to the Facility’s Starlink and use Wi‑Fi. The Onsen is truly top-notch!