Nationwide × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan - 46Page Number

This was our first time staying here. We made a Reservation with a very good-value Plan, but one person suddenly couldn’t make it. When we informed the staff, they handled it very flexibly, which truly helped us. It was our daughter’s birthday, and they also arranged a birthday cake separately. The staff and other guests offered congratulatory words as well, and our daughter was delighted. The meals included some items prepared in advance, but the Joshu beef sukiyaki and fresh sashimi were especially delicious. Rice, miso soup, dessert, and drinks were served buffet-style, so we could enjoy seconds without hesitation—this was excellent. The Room was very spacious; the tatami mats looked newly replaced, there were no areas that concerned us in terms of cleanliness, and we stayed comfortable throughout. Needless to say, the large public bath had wonderful water quality. There was also a cooler “refreshing bath” available only in summer at a lower temperature, which made it comfortable for the children too. All employees were kind and helpful. Above all, it left an impression to see energetic senior staff cheerfully greeting guests while pushing large carts. Everyone worked so efficiently that it gave us energy as well. I’m sure there are various Reviews out there, but for our family this has definitely become a place of wonderful memories—thank you very much! Also, the flowers were properly arranged with fresh blooms; I admired how well they are maintained despite how much work that must be. Next time we’d love to return with the person who couldn’t come this time as well.

The Facility was clean, the meals were delicious, and the attentive little touches in service made it a truly wonderful experience. The price was so reasonable that I almost felt bad about it. Since the Onsen is sulfur-based, you may want to remove rings and other jewelry. I understand you were affected by the 2024 heavy rain disaster, and I’m wishing you all the best.

Most surprising of all was how delicious the meals were. After we were already full, they brought out dessert, and there was so much that we couldn’t believe it—very satisfying. Although the Facility is old, the food made everything OK. The lotus flowers next door were also in full bloom and very beautiful.

We stayed here with my daughter’s family. The Onsen, the meals, and the service were all excellent. In particular, the staff’s kindness made us feel very at ease. The food was delicious and very generous in portion size—I ended up eating too much. It made for a wonderful Golden Week holiday. Thank you very much. Yubara Onsen is the best.

I stayed with my husband and 4-year-old son as a family of three in August. The exterior feels a bit old, but the room and the hotel were clean, and the food, service, and onsen were excellent. We had a very comfortable stay with our son. This is definitely a hotel we want to stay at again!

A large Hotel that appears as you steadily climb the mountain after passing through Azumino’s peaceful countryside. It was my first visit in several years, and it had been renovated—the lobby, front desk, and large public bath were all new and spotless. After the sauna, relaxing on the outdoor terrace surrounded by forest air was incredibly refreshing. Meals are served on a terrace overlooking the woods. In particular, in the morning I enjoyed coffee and pancakes while being soothed by birdsong and the scent of the trees. (I also had grilled rice balls and curry.) We stayed in a maisonette Room, which was spacious and perfect for a relaxing stay. I’m planning to return again in a different season.

I had heard great things about the food, and I was really looking forward to it—it truly impressed me. I enjoyed kiritanpo in an individual hot pot. There were also game dishes, all prepared deliciously. It was my first time in a while to have hatahata. I stayed for two nights and never got tired of the meals; I enjoyed them throughout. The staff were efficient and left a very positive impression.

We stay here every year during the Obon holiday season. The Room is compact but clean and comes with air conditioning. The toilet is also modern and spotless. There’s an outlet by the pillow, which is very convenient. The café staff on the first floor also handle check-in/check-out and guide you to the parking area. For dinner and breakfast, we used the buffet Plan at Dai-ichi Takimotokan right across the street and were very satisfied. You can also use Dai-ichi Takimotokan’s Onsen freely. It’s very helpful that we can stay at an affordable price.

You can reach Nasu leisure spots such as Kinomata Gorge and Senbonmatsu Ranch in 20–60 minutes. The meals were delicious, and since it’s all-inclusive, we really appreciated being able to enjoy as many drinks and snacks as we wanted. Rooms on the 3rd floor feature free-flowing hot spring water directly from the source. It also leaves your skin feeling wonderfully smooth. The dinner menu had changed since our previous stay, and it actually felt like both the seasoning and ingredients had improved compared to last time. The portions were generous, and we were very satisfied. They also run a night bar (?), and we were told children are welcome, so our kids stopped by for a special summer vacation late night—and they looked so happy, as if they’d joined the adults’ club. Since it’s rare to find an Accommodation where six people can stay with an in-room bath supplied with free-flowing hot spring water directly from the source, we would love to stay again. We had a fun and comfortable time. Thank you very much.

I booked a 3-night stay for the ayu fishing tournament with No Meals Included, but thank you for accommodating my request to add meals for two days. The variety of baths helped me relax and recover from fatigue. Personally, I would be happy if there were a coin laundry available. I’ll do my best so I can come again next year. I’m very satisfied.

We stayed here during the summer holidays. True to its reputation as a hidden hot spring in Tohoku, the location was quite challenging to reach, but it was a wonderful Accommodation. The interior was kept very clean, and arrangements of lisianthus and asters placed here and there were soothing. One minor point—perhaps due to the deep mountain setting and humidity—the indoor toilet had a slight musty smell at times, but otherwise it was a very comfortable Ryokan.

I’m very satisfied that I was finally able to stay at Kyounso. Above all, I was able to enjoy the rich sulfur hot spring three times, and every meal was delicious—especially the char sashimi, which I don’t usually get to eat. I’d love to visit again. I regret returning home without properly expressing my gratitude to the staff.

We stayed here during the Obon holidays as a family of three. The bed was comfortable and we slept well. Breakfast was delicious, and it made our trip truly wonderful.

It’s been a while since my last stay. As always, the hot spring water in Kawaji is wonderful—I love it. This time I was really happy to get a riverside Room; a Room where you can hear the sound of the river is great. And soaking in the open-air bath while listening to the river and looking at the greenery right in front of you is so relaxing. For me, this is the best open-air bath anywhere. I definitely want to come again!!

We had planned a summer vacation trip to Okinawa, but due to a typhoon we changed plans at the last minute and stayed here instead. With the Plan that included resort vouchers, we were able to fully enjoy the pool, amusement park, and gondola—our child was thrilled! Daniel Street brought back great memories. The bus ride from Sapporo also felt like part of the trip and was fun. The amusement park had a charming old-fashioned feel in the best way, and we really enjoyed it. “Be happy” is wonderful! There was a wide variety at breakfast and it was enjoyable—I even wished we had booked dinner as well. The baths were very clean, and the amenities were great. If I had to mention any drawbacks, it would be that the Facility is so large that getting around can be a bit tiring (which also shows just how spacious it is!). Also, if the morning bath hours were extended until 9:30, it would be nice to relax after breakfast. Our child loved it so much—“the best in the world!” Thank you for such wonderful memories. We’d be happy if you could keep offering such great value for money! We’d love to visit again someday!

This was an Accommodation I was very satisfied with. The private bath and the in-room bath were especially wonderful, and I was able to relax and fully enjoy the Onsen. Overall, I felt it offered great value for the price. For breakfast, rice, miso soup, raw egg, and natto are available for unlimited refills, but the initial serving was already generous enough that refills weren’t necessary—I was very satisfied. For dinner, you can choose from two course options; however, at check-in on the first day, the sushi & shabu-shabu course was fully booked. Even so, both courses were excellent in both quality and portion size, and everything was delicious. The amenities were also well stocked, and I appreciated the snack service as well as the wide selection of yukata provided. There were complimentary ice cream and coffee services along with late-night soba throughout my stay, which made me feel how extensive the services were. The late-night soba was also very tasty. If I had to mention one area for improvement, it would be dinner service. Sometimes water or tea was provided at the start and sometimes it wasn’t; also, there were times when drinks weren’t refilled unless we asked. That point stood out slightly, but aside from that I was extremely satisfied overall and would definitely like to stay again.

Both the Room and the bath were clean, and the staff provided pleasant service, making our stay very satisfying. Thank you very much.

We stayed with our 3-year-old child. Our child was thrilled with the towel bear and fruit that welcomed us in the Room. They quickly came to set up a bed guard, and when I mentioned I was pregnant, they kindly replaced the welcome gift wine with something else. When we were about to go out to Pure, a staff member asked about our child’s height and said, “There may not be much for them to enjoy…,” then suggested an alternative—the gondola that was operating. At both dinner and breakfast, everyone spoke warmly to our child and showed such kindness, and it seemed to spark our child’s interest in English. Our child said this Hotel was the most fun of all, so we plan to join Hilton Club and definitely return in the winter season! Although most of the staff were from overseas and we communicated mainly in English, this Hotel had the best hospitality of any we stayed at during our time in Hokkaido. Please share our sincere thanks with all of your staff.

My first trip to Nikko felt far from Osaka, but I was finally able to visit Ritz, which I had wanted to go to for so long. It was such an extraordinary experience and incredibly refreshing. The weather wasn’t great, but the temperature was 10°C lower than in Osaka, which made it very comfortable. The Room was beautiful and had a view of Lake Chuzenji. Above all, the Onsen was the best! At first, I thought the sulfur scent was quite strong when I stepped in, but the water left my skin silky smooth—I wanted to soak in it every day. That night we had burgers via in-room dining; they were hearty, delicious, and left us completely satisfied! I also chose the Japanese breakfast I had been looking forward to, and it absolutely lived up to expectations. We used the shuttle bus as well. I thought I might get carsick on Irohazaka, but the driver’s careful and skillful driving really impressed me. It became a truly wonderful memory. Thank you very much.

It was my first visit in a while. I used to go once a year, so I’m practically a regular. The Hotel staff even remembered me and were considerate about my allergies and foods I don’t like. I always stay in the Spa Living room, and the hot stone sauna had been replaced with a sauna, which was also great. The service is truly excellent—everyone is wonderful. They are polite, but also make your stay enjoyable. I definitely want to come again next year.