Nationwide × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan - 45Page Number

I stayed here for a friend’s birthday. The food was delicious, and the place was spacious and wonderful! Above all, the Onsen had a great variety, was clean, and helped me feel refreshed! However, it was a bit disappointing to find some hair in the Room and one of the lights wasn’t working. Other than that, I had a really great stay! Thank you very much! Next time I come back, I’d like to stay in a larger Room!

Compact yet fully equipped. Thoughtful attention to detail made possible by its intimate size. I felt a warmth you won’t find in a large Hotel. I was impressed by how well designed the bath area is—the atmosphere feels completely different at night and in the morning. I will definitely return. Thank you for your hospitality.

We were able to stay at a great price, and the meals were incredibly delicious and very generous—we really had to work hard to finish them. There was Hida beef served both teppanyaki-style and as sukiyaki, and the vegetables were fresh and very tasty. We also reserved the bath for private use, and we were moved by the breathtaking star-filled sky. There was no air conditioning, but it wasn’t a problem. The Room was old, but we knew it came with that condition, so it was fine. Our whole family was so satisfied that we all said we’d like to stay again. With souvenirs included as well, I think it’s a truly wonderful Ryokan.

Thank you very much for everything. Every year, we take a trip around our September wedding anniversary holiday. This year, we decided to visit Shibu Onsen, which my wife had long dreamed of, and booked through the IKYU site. The reasons I rated the Onsen and the Facility/amenities 4 stars are as follows: The Onsen water was simply too hot. I apologize to those who prefer very hot baths, but if you could lower the temperature of the source water flowing into the bath a bit more, it would be easier to relax. The private-bath system itself is good. As for the Facility/amenities, I would really like you to add a small shop. If guests want to have drinks in their room at night, it can feel a bit inconvenient. Other than that, I have no complaints at all. At first, all the stairs in the Ryokan were tough, but we gradually got used to them—and it was fun exploring the maze-like corridors while visiting different indoor baths. (It may be a little challenging for elderly guests...) As for service, this was one of the best Ryokan experiences we’ve ever had. The attendant who told us about local specialties and sights, the young man with glasses who gave us a ride on the tuk-tuk, and everyone from overseas whom we passed in the hallways—all of it was wonderful. We would love to visit again. Thank you very much.

Conveniently located between JR Station and the Otaru Canal, about a 10-minute walk to either. The Room isn’t large, but it’s comfortable enough. The refrigerator is on the small side. The large public bath and open-air bath were great with well-stocked amenities, but bath towels and hand towels are not provided there, so bring them from your Room or request extras at the front desk. The breakfast buffet is delicious, with each item carefully prepared. Reasonably priced and great value for money.

It was a very enjoyable stay for our kindergarten-aged child. Both dinner and breakfast were full of foods kids love. They had fun making their own ice cream, and they could also bring chocolate syrup and chocolate toppings from a separate area to create their own pancakes. (We wished there had been pancake syrup in the kids’ corner.) The Onsen temperature was set low for children (it might feel lukewarm for adults), and our child stayed in for about an hour. The only downside was that the photos in the information showed a drum washing machine, but there wasn’t one in reality. Other than that, they offer lots of children’s activities, so I think it’s an excellent Hotel for families with kids. We’d like to come again in winter.

I was able to relax and take it easy. I stayed in the South Wing, which was a bit far from the Onsen, but I enjoyed getting there using the inclined elevator. The Facility felt a bit old, but I think that also adds to the Onsen atmosphere. What stood out most was how delicious the vegetable dishes at the buffet were. The roast beef and crab were great too, but above all, the vegetables were excellent and very satisfying. The staff greeted me every time we passed each other, which made my stay very comfortable. I would love to stay again. Thank you very much.

We stayed here to celebrate my best friend’s birthday. The Room was spacious, and it was great to be able to use two baths—one for day-use guests and one for overnight guests. The meals were delicious, and we were very happy to receive a birthday gift at the time dessert was served at dinner. We also enjoyed having a birthday party in the Room. Since we checked out at 7:15 a.m. to go to the Tateyama Kurobe Alpine Route, we would like to stay longer next time. Thank you very much.

We stayed this time as a family of four. We first discovered this Accommodation when we stayed here on a tour more than 10 years ago. Since then, we have returned many times for motorcycle touring and family trips. It is also in a great location for visiting the nearby Ainu Kotan and local handicraft shops. The delicious meals—and above all, the Onsen—everything deserves top marks. We will definitely be back again.

Conveniently located near the station and ideal for sightseeing. The breakfast rice balls were outstanding. The buffet-style dinner was delicious and offered a wide variety, including tempura fried right in front of you and hegi soba. The open-air bath in summer felt wonderfully spacious, with beautiful scenery—it was very relaxing.

This was our first time staying here. They offered a welcome drink, and we chose the BBQ—everything was made with excellent ingredients! At night, the starry sky was beautiful, and it became a wonderful memory for our whole family. We’d love to come again.

Thank you very much for your hospitality. I stayed here on a trip with my father. Because there was a family with children next door, we were slightly bothered by the sound of running inside, and it was also difficult to use the bath with the blinds open. I found myself wondering whether it might be visible from the road across from the property. Also, since there is no hedge or barrier between neighboring terraces, I thought a low fence might be helpful. As it was the season for stink bugs, there were quite a few indoors, so additional measures would make it even better. However, the food was exceptionally delicious, so overall we were very satisfied. We would love to stay again someday.

This was my second stay after visiting Asahikawa. I stayed in a Room with a rock bath. The bath in the Room was very clean, and being able to use it 24 hours a day made it feel luxurious. The breakfast portion was just right, and next time we gather with relatives, I’d like to stay here again.

If you’d like the rice and miso soup served earlier at dinner, it’s best to ask. (I’m not sure about the Ryokan’s unspoken rules, but if you don’t say anything, they seem to ask near the end—just before dessert—and will bring them if needed.) Breakfast had a bit more pickles and pre-made dishes than expected, so I would have appreciated a few more freshly cooked warm items.

The Onsen water quality is unquestionably top-class. My wheelchair-using parent could also access the private family bath and move around the property with ease. Thank you. Opinions may vary about the meals, and I can’t say how true gourmet diners would feel, but we really liked the half-buffet. Personally, I think a full buffet would be fine. It’s a very good Ryokan.

Savor a delicious dinner as you take in the breathtaking view of the sun setting over the Sea of Japan.

Dining by the atmospheric irori hearth was wonderful in both ambiance and taste. Breakfast was not a buffet, so we were able to enjoy it at a relaxed pace. The staff were kind, and it was a comfortable Accommodation. The sink being unusually low bothered me a little, but it wasn’t too inconvenient. I was happy that the in-room bath had tiled walls that gave a nostalgic Showa-era feel. Thank you very much for taking care of us.

The food was exactly what I expected. It looked great and tasted great. The watermelon in this season was sweet and delicious. I got carried away and ate too much, and ended up feeling unwell. The staff’s service also felt completely different from other hotels and was very pleasant (smiles, greetings, etc.). The Room was spacious and relaxing, but perhaps the walls are thin—the voices of guests walking in the hallway echoed more than expected, so that was the only downside for me.

Thank you for taking care of us again, following last season. We had made a Reservation at the end of last year, but you kindly contacted us to let us know there wasn’t much snow, so we canceled once and visited in February. We were glad it happened to be available. The Accommodation was clean, the meals were delicious, and the location was perfect—you can ski right back to the Accommodation from the slopes. All of the staff were kind and very pleasant. Thanks to you, our child has completely fallen in love with skiing. We would love to stay with you every season. Thank you very much.

My spouse and I love baths, and lately we’ve been enjoying staying at Mercure. We stayed in June and had such a great experience that this is our second stay. It’s clean, relaxing, and comfortable, so we come mainly to stay and unwind rather than for sightseeing. We’ll be back again—thank you in advance.