Nationwide × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan - 39Page Number

Thank you for taking care of us on our family trip. The building was old, but the bath and the Room were clean, so it didn’t bother us. The parking attendant, the front desk staff, and all other employees were very pleasant, and we were able to stay comfortably. There is no refrigerator in the Room, but there was a shared refrigerator in the washroom area that we could use. Tea was also provided in the hallway. Since we used the bath late at night, it was almost like having it to ourselves and we could relax. The open-air bath was also very nice. Breakfast was mainly Japanese-style, and the rice was especially delicious. We were told it is cooked in a traditional pot, and it even had some crispy browned rice. We also heard that staff draw the water themselves, and it tasted great as well. Our family has been saying we’d love to come again.

As the Facility has been renovated, it was very clean and comfortable. The Onsen water is clear simple spring water, and it differs slightly between the indoor bath and the mixed-gender bath. We were also told that each nearby Onsen Accommodation has its own unique features. Thank you as well for the staff’s hospitality.

A luxury to soak in the hot water while listening to Japanese bush warblers during the day and a chorus of frogs at night. The spring-inspired meals were also delicious and truly enjoyable. There aren’t any particularly special amenities or services, but everything feels comfortable—from walking barefoot on the tatami floors throughout the property to the subtle aroma in the air—and it’s genuinely relaxing. The building seems old, but it’s kept very clean, with no faults at all. It was so quiet that I could clearly hear the pleasant snoring from the next room—perhaps part of its charm. The Onsen is, of course, wonderful as well.\nI would definitely love to visit again.

I stayed at Ogawaya for two nights, and dinner was excellent on both days. The second night in particular made me very happy with its full Hida beef course. Breakfast also offers a wide variety of dishes and is delicious. There are many staff members from Southeast Asia, and most of them provide warm hospitality with sincere effort and a smile. The Room was very spacious, clean, and comfortable. The welcome sweet, blueberry daifuku, was also delicious! It would be even better if the skincare amenities were a bit higher quality. Thank you very much.

This was my first stay, and the Hotel lobby was spacious and wonderful. The Room was also large and comfortable. In the four-person Room, one bed was on the opposite side, and it was disappointing that there were no power outlets only there. The TV supported online streaming services, so it was great to watch what I like. It was easy to understand that the refrigerator power is controlled by a switch. The large public bath had an outdoor bath and four tubs of different sizes. The door to the large public bath also worked with the Room key card, so I felt safe with solid security. There were AEON and Coop Sapporo nearby, and we enjoyed both shopping malls. Due to my vacation schedule, I made separate one-night Reservations for two nights (a Multiple Night Stay), but I’m glad they changed it so I could stay in the same Room for both nights.

All staff were courteous and greeted us with warm smiles. In the spacious lobby, kimono obi sashes were laid over the sofas, creating an elegant Hokuriku atmosphere. The open-air bath was wonderful, with naturally flowing Onsen water, and I could soak while feeling grateful for nature’s gifts. However, horseflies (Orolro) may come at times, so I used the insect spray provided. Extra caution is needed during the hot season from late July onward. On the way to the open-air bath, I was surprised to see Onsen water bubbling up from the wall and flowing down. The large public bath’s hinoki cypress tub was pleasantly lukewarm—so comfortable that I could have stayed in it forever. Being able to enjoy an Onsen that has flowed continuously for 400 years while taking in unchanged natural scenery truly felt like a luxurious moment.

Since it was self check-in, I didn’t have high expectations, but it was a Facility where I could relax comfortably, including the Room, Onsen, and relaxation room. The Onsen quality was excellent; although it was set up so you could visit other Onsens as well, there was no need. There are no meals provided, but just before heading up the mountain there is “Gutto Yamagata,” which offers a great selection of Yamagata food and everything from meals to alcohol. I would like to stay here again when I visit Yamagata.

The Room comes with a semi-open-air bath, and I could soak as many times as I wanted at any time, so it was amazing! With only five Rooms in total, there were few people even at the open-air bath, and I was able to relax. The Onsen water is clear, but it has a strong sulfur scent, and it left my skin feeling silky smooth. I’d love to visit again if I get the chance!

We stayed here while visiting Bokka no Sato. The food was absolutely delicious—especially the dishes with miso, vegetables, and meat, which went perfectly with rice. The children’s meal was also very generous; we were surprised that it even included sukiyaki beef. It looked so good, but the kids didn’t eat much of it, so the adults happily did (lol). The portions were plentiful, and we’re sorry we couldn’t finish all of the children’s meal. The monaka dessert filled with fruit and ice cream was a big hit with the kids. Breakfast was also excellent, and we enjoyed a hearty meal in the morning. The bath had a jacuzzi as well, and the kids had fun. There were hardly any other guests, so we could relax at our own pace—it was very soothing. We were completely satisfied with both the meals and the bath, and our whole family was able to unwind. Including our trip to Bokka no Sato, it became a wonderful memory. We would love to stay again if we have another opportunity. Thank you very much.

We stayed as a family of three. It was an Accommodation with about 10 Rooms, where we could spend a very relaxing time. Depending on the time of day, the Onsen felt like it was reserved for private use. It was great to be able to choose from six types of shampoo. The food was also very delicious.

Close to the station, with an outlet mall just nearby, so the location is very convenient. Also, since we have children, we signed up for Picchio’s animal tour and insect tour within the Hotel and joined in. The guide explained everything carefully, and we enjoyed it a lot, so I highly recommend it. The Hotel grounds are vast, and shuttle buses run until late between Karuizawa Prince West, Animal, Hot Spring, and the outlet mall, which was very convenient. We woke up early and took a walk around the Hotel grounds. The fresh air was wonderful, and the sun filtering through the trees was truly soothing. The Onsen was great as well, and above all, all of the staff were very kind and pleasant—it really felt like they are well trained. I will definitely stay at this Hotel again.

We stayed in a river-side Standard Twin. It felt like a slightly more luxurious version of Dormy Inn—keeping all the meticulous attention to detail Dormy is known for, but with extra touches of indulgence. It was fantastic. What we loved: ● The dim, forest-like atmosphere in the lobby ● The view of the river and trees from the room ● Being able to open the window and let fresh air in ● Listening to the sound of the river all night ● The in-room hinoki (cypress?) bath and Dormy-style setup that fills quickly and effortlessly ● A long, narrow room layout with the beds placed in a darker area away from the window—very calming ● A hand-grinder coffee set—wonderful ● A sink at the bar area above the fridge—amazing. First time I’ve seen this. No need to deal with leftover drinks in the bathroom area! ● Loungewear that doubles as pajamas, just like Dormy Inn—perfect. No need to bring extra clothes for inside the hotel ● An entryway where you take off your shoes before stepping into the room—nice touch ● Slightly more upscale in-room amenities (skincare/toiletries), which was a pleasant surprise ● The young woman at reception was very friendly and welcoming ● The older gentleman serving breakfast was also very kind and shared helpful information with us ● A large sofa in the room that you can really stretch out on What could be improved: ■ The window you can open for ventilation is small. When it’s hot, it doesn’t let enough air through—you’d want a larger opening for better airflow ■ Breakfast: I liked the steamed vegetables in the Western set, but I wasn’t sure why they were meant to be eaten with French dressing. They were delicious with olive oil and spice salt (served with the egg) instead ■ I would have appreciated slightly thicker bath towels ■ There are no bath towels provided at the public bath (so if you forget to bring one from your room, you’re stuck). Since we used it multiple times a day, it would be nice if there were 2–3 towels per person in each room… though given everything else they provide, I understand Overall, between the incredible view and great hot water, it was an excellent experience. It’s extremely far away—but maybe that’s exactly what makes it special. I’d love to come back.

This trip was with my mother, who is turning 91. The building felt a bit old, but it was thoroughly cleaned and we had a very comfortable stay. At the dining venue, whenever dishes ran low they were replenished right away, and the staff even came to our table to let us know when refills were available. It was clear that everything was run efficiently with no waste. This is an Accommodation I would like to stay at again.

This was my second stay. The food already has an excellent reputation, and everything I tried was truly delicious—especially the desserts. I’ve had many buffet-style meals before, and this is my No. 1. The financiers served in the lounge as a late-night snack were also very tasty. The baths go without saying. I also appreciated that the service wasn’t overbearing. Thank you for taking such good care of us.

It was wonderful to experience the atmosphere of a Swiss Hotel. We were glad we could reserve the bath for private family use, and we were able to use it without any waiting time.

The meals were delicious. The bath is small, but it’s well cleaned, and the open-air bath is also small, but the water is pleasantly warm so you can soak for a long time. Since it’s all-inclusive, I enjoyed a beer at check-in and after bathing. Sake during meals was also all-you-can-drink with a wide selection—this Accommodation was perfect for those who love to drink. I deducted one star because the TV was small, but everything else was 100 points! I’ll be back!

I’ve stayed here several times, but this was my first time at Kobushi. ○ There is a gap at the bottom of the Room door, so outside noise carries in easily. ○ Because there is no door to the dining area, food smells spread throughout the entire floor. Also, dinner time is set at 90 minutes, and the next dishes come slowly. When dining with a child (one-plate meal), they finished early and it was difficult. These two points were drawbacks. Everything else was perfect. You can enjoy yourself from morning until late afternoon the next day! You can play a lot and relax, and everyone from children to adults will be satisfied. No matter how many times we come, my child says they want to stay again. Regarding meals, I’d appreciate it if the serving pace could be faster for guests with children—once they finish eating, they have nothing to do.

We stayed at Nadeshiko no Ma. The staff were welcoming and attentive, the Room was spacious and spotless, the in-room bath with free-flowing natural hot spring water was excellent, and the meals were truly delicious. This is an Accommodation we will definitely return to.

In the lobby, we were welcomed by the sound of many bell crickets. The meals were plentiful and delicious. The staff’s hospitality truly came through, making this Accommodation a very memorable stay. The only downside was that there was no Onsen signage at all in the large public bath.

The emerald-green Onsen was wonderful. In the morning, the baths switch between men and women, so we could enjoy a different atmosphere. All the staff were kind, and we had a very comfortable stay. This is an Accommodation I would love to stay at again.