Nationwide × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan - 24Page Number

I stayed at Hayamakan in Kaminoyama Onsen for one night from September 22. It is an older building, but it was thoroughly cleaned down to every corner, making it a very pleasant Accommodation. Both breakfast and dinner were delicious, and I was truly impressed. At dinner, the staff member who assisted us was a woman from Nepal and new to the job, but she explained everything with a smile and left a wonderful impression. If I could make one suggestion: I couldn’t find the large public bath on the 3rd floor and ended up walking back and forth. It felt like a hidden room, which was interesting, but I think it would be easier to find if there were noren curtains or clearer signage. There were five of us (all men), and everyone commented with smiles that it was truly a great Accommodation. Each of us would like to return again with our families. Thank you very much.

My husband said it was the best, to put it modestly. We watched both the sunset and the sunrise for a long time. Since we can’t eat a lot, it was great that there’s a restaurant where you can order à la carte instead of having to choose the set dinner. The amenities were also well stocked. This is an Accommodation we definitely want to visit again.

We used this property for a family gathering to celebrate a special occasion. All the staff were very kind and attentive, and we had a wonderful time. Thank you very much.

I stayed here again for the first time in 15 years. When staying in Kuju, this Accommodation is definitely the right choice. I was satisfied with everything—the views, the open-air bath, the service, and the meals. One small thing: the faucet at the Room sink was a bit too short and slightly inconvenient to use (haha). I made wonderful memories.

The complimentary drinks in the lobby lounge, the Room, the Onsen, the parking service, and access to the shopping mall were all excellent.

Whenever we visit Hokuriku, we always stay at “Notoya.” We always look forward to the warm hospitality from the staff and the delicious meals. This time, we stayed in a Japanese-style Room with a semi-open-air bath fed directly from the hot spring source, and enjoyed an all-sea-bream menu: a boat platter of sea bream, sea bream shabu-shabu, and sea bream ochazuke. The dishes were light and gentle on our bodies as seniors, and we were able to finish everything. The bath in the Room was also at just the right temperature, and we fully enjoyed the luxury of soaking morning and night while feeling the cool breeze. “Notoya” never disappoints no matter when we visit—we would definitely like to stay again next time. Thank you very much for taking such good care of us.

Everything was excellent—the service, the Onsen, and the food. Thank you very much.

This time, we visited Lake Kawaguchi and Hakone for the first time, looking forward to seeing Mt. Fuji as part of my wife’s birthday trip. Although it was too cloudy to see the Mt. Fuji we had hoped for, we stayed at Setsugetsuka Bettei Suiun in Hakone and were able to fully enjoy the area. Our Room was a Standard Fourth, and it was very practical and well maintained with thorough cleaning, so we had a comfortable stay. The Onsen was at just the right temperature for me and left me feeling refreshed from the core, and it was also great to be able to use L’OCCITANE shampoo. For dinner, being able to choose the main dish and rice during the meal felt like a thoughtful service that let us decide based on our appetite. Breakfast offered such an abundant variety that we were so full we couldn’t even eat lunch afterward. The after-bath lounge area, along with complimentary drinks and snacks on each floor, was also a welcome service whenever we felt a little hungry. The staff’s hospitality was polite and easy to understand, which left a strong impression on us as well. After checkout we went to Gora Park, and at that time a parking staff member kindly advised us that taking the mountain railway one stop would allow us to walk downhill from top to bottom more easily—very helpful advice for an older couple like us. We hope to come back soon for our “I want to see Mt. Fuji with my own eyes!” revenge trip, and when we do, we would love to stay with you again.

We are always very satisfied with the pleasant hospitality, delicious meals, and relaxing Onsen. This time, we chose the teppanyaki dinner course for the first time, and it was delicious and very satisfying. It made us want to visit again right away, so as soon as we returned home, we promptly made our next Reservation. We look forward to staying with you again.

The bath was excellent. The staff were very courteous, and I would like to stay again. If I had to mention one drawback, there are many stairs, so I would appreciate a ramp.

I have visited Kusatsu several times, but this was my first stay at this Accommodation. First of all, the Onsen was excellent. The outdoor bath with snow views in the cold weather warmed me up, and the water temperature was just right—perfect. The buffet was also delicious, wit

The bath in the Room was great, and the private open-air bath was also wonderful. The meals were served as a course, so we were able to enjoy them while having a nice conversation. Although it can’t be helped that the elevator and other Facilities felt a bit old, everything was well cleaned overall, so we had a very comfortable stay. It was a very satisfying trip for us as a couple. Thank you very much.

This was my first time staying at this Ryokan, and I loved the atmosphere and the view from the Room. The staff were wonderful, and the hostess’s hospitality was especially impressive. Every dish was delicious; my favorite was the clear soup, which I would love to enjoy again if I have the chance.

Thank you again for your wonderfully pleasant and kind hospitality. I stay here every year to watch the races at the circuit, and I’m truly happy that both the front desk and restaurant staff remember me. At the front desk, they even remembered my name before I parked. In the restaurant as well, several staff members recognized me. Thank you for speaking to me. The Onsen is also very relaxing and helps relieve my fatigue from watching at the circuit!! The Room is clean, the Facility is excellent, and I’m very satisfied. I will stay here again next year. Thank you very much. My sincere thanks to all of your staff!!

I stay here almost every year, and I especially like the excellent, delicious buffet and the spacious baths where I can truly relax. The Facility is getting old, but it is well maintained and very clean. The courtyard in the accommodation building (?) looks dirty and is covered with a sheet, which doesn’t look very nice. I think it would be great if it could be improved—such as by planting trees—to make it look better.

Stayed at Asarigawa Onsen for the first time in 30 years. Since the reservation was made the day before, room options were limited, but it was a spacious room. However, there was some noise from the pipes. Dinner was very delicious, though I wished for a few more dishes. The breakfast buffet had more variety than expected, and the curry was tasty. Next time, I’d like to try using the izakaya. The Christmas decorations inside were beautiful, and the live piano performance was amazing—I listened for an hour. The open-air onsen was nice, but I felt there could be more baths available. The staff's service was excellent; I’d love to visit again in a different season!

We chose Horohoro Sanso in Kitayuzawa for our family of four for the first time in about 20 years! Before making a Reservation, I read Reviews on various sites, and as someone who loves food, I was especially drawn to posts about the meals. The building does show its age, but you can see many renovations throughout, and the Onsen in particular felt impressive and luxurious. Most importantly, the food was full of creative ideas—and the seasoning was far better than at some famous Hotels! From the DIY hot pot and mixed rice to salt-grilled char and individual buffet dishes… every item reflected great ideas and a chef’s confident touch, and we were truly satisfied. Even the small spices and original condiments served with each dish were delicious. As for the baths, one of the advantages of a smaller Hotel is that it never felt crowded no matter when we went in; we could relax without worrying about others in the ceramic-style bath, jacuzzi, and open-air bath. Our Room was spacious, with air conditioning and Wi-Fi provided, so it was very comfortable. Above all, all staff members were kind and helpful, including international staff who treated us with great care. There are many famous Onsen Hotels around Hokkaido where baths can be packed like sardines or meals look fancy but rely heavily on mass-produced ingredients; here at Horohoro Sanso, even if some items are frozen foods, they clearly add an extra touch to make everything taste great—something that speaks to the chefs’ skill and effort (my wife also praised it highly—she works with food every day). There’s so much more I could write, but what our whole family said together on the drive home was: “Let’s come back again!”

The 200g lava-grilled Fukushima beef was generous and very satisfying. The sake tasting was also delicious. Breakfast featured fresh salad vegetables—just what you’d expect from the JA Group—and I was impressed. I was also happy to try every type of egg dish. Because my mother has trouble with her legs, we wanted a Japanese-Western Room with beds, as beds are easier for her when getting in and out of bed. Unfortunately, there were no vacancies at the time of Reservation, so we booked a 10-tatami Japanese-style Room. However, perhaps due to cancellations caused by the typhoon, we were offered a 20-tatami Room instead. It was spacious and very comfortable. They also prepared a mattress with bed-like height for my mother, which was a great help. Although the weather wasn’t ideal and we couldn’t enjoy much sightseeing nearby, we were able to relax at the Hotel and were very satisfied overall. We would love to stay again if we have another opportunity.

Shiosai-tei features a luxurious large Onsen bath that makes the most of its prime seaside location, allowing me to relax to the fullest both physically and mentally. The meals were all excellent—fresh crab and locally sourced seafood in particular—and I was very satisfied. The staff were also consistently pleasant and welcoming. I would like to make time to visit again.

The Onsen was the best part—absolutely wonderful. The Room was clean and very functional, and both dinner and breakfast were delicious. I’d love to stay again as soon as possible, but there was heavy fog on Irohazaka with almost no visibility, which was scary. The expressway also had torrential rain with near-zero visibility, so I’d like to visit again on a clear day with good weather.