Nationwide × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan - 17Page Number

As a returning guest, I’m impressed every time by the wonderful meals and the staff’s hospitality. I truly enjoyed the rich, flavorful cuisine, and I deeply appreciate the staff’s thoughtful care. This is an Accommodation I want to visit again and again. Thank you.

With work every day, I rarely get the chance to travel from Kansai to Tohoku. However, this is a famous long-established Accommodation that I had always wanted to visit someday, and this time I finally made it happen. As expected, it was wonderful. The vast, beautifully maintained garden, delicious meals, and the well-trained staff who welcomed us so pleasantly made it truly relaxing. Thanks to tips from the staff, we also visited Higashine City and Tendo City the next day and enjoyed lots of great local food. I also accidentally left my electric toothbrush behind, and I really appreciate how quickly you handled it. This is another Accommodation I would definitely love to return to.

The local cuisine was excellent—quite different from the typical tempura or branded beef often found at a Ryokan. There was a wide variety of dishes, and the delicate Japanese seasoning was well received even by my elderly mother. We were also impressed by the thickness of the matsutake mushrooms. After dinner, the traditional Japanese house across from the Accommodation was opened as a lounge, where we could enjoy complimentary self-serve wine, snacks, and coffee. We stayed in a detached annex. Although it looked old from the outside, the interior had been renovated in a modern style with low beds and Ryukyu tatami mats, making it very comfortable. The 800-year-old zelkova tree in the garden (as we were told by staff) was magnificent. The Onsen is free-flowing from its natural source. Perhaps because it was a weekday, there was no need for a Reservation for the private baths and no time limit, so my mother and I could relax at our own pace. My brother also tried both baths and said he didn’t encounter any other guests—it felt completely private. The water is clear with no strong characteristics; at 42°C without added water, it seems ideal for long soaks. However, it was disappointing that soap and shampoo are not allowed in the open-air bath attached to the Room—presumably for environmental reasons—so we could only use it briefly. As for service: there were hardly any staff around reception or near the entrance area, and even the lounge across the street was unattended. With limited staff who seemed busy, there were no lengthy explanations of meal courses or stories about this Accommodation unless you asked. When we did ask questions, they responded politely and kindly with no issues in service overall; however, guests who enjoy conversation with staff or more personal hospitality may find it lacking. Our family prefers unobtrusive service where we’re left to ourselves, so this Accommodation suited us very well. We would like to stay again.

The meals were beautifully presented and delicious, and the bath was wonderfully soothing—its gentle water warmed me to the core. The places we visited based on the owner’s advice (a walk and a roadside station) were also excellent. We were pleasantly surprised by the exceptional service of being able to use three yukata per person for a one-night stay, which is something you rarely find elsewhere, allowing us to relax in comfort. The attention to detail and thoughtful hospitality throughout were outstanding, and we had a wonderful time. Thank you very much.

Thank you for hosting us for one night starting August 13. Although the weather was unfortunate, we could really feel the attentive support from your staff—from guiding us in the parking lot upon arrival at the Hotel to check-in. Before dinner, we used the private bath to recover from our long trip. It was great that no Reservation was required, there were many types of tubs, and the water temperature was just right. After the bath, my skin felt smooth and silky, which made me feel wonderful. We were very happy that it was all-inclusive. The beer after the bath was amazing. For dinner’s kaiseki course, I chose beef tongue shabu-shabu; both the portion and flavor were outstanding. The gentleman who assisted us at the restaurant had exceptionally polite and wonderful manners. I was born and raised in Sendai, but I have lived away from my hometown for a long time now. Miyagi rice is something we can proudly boast about to The whole country. We enjoyed it very much. The eggplant miso at breakfast reminded me of my mother’s cooking. I had known since childhood that Naruko has many Accommodations, but I’m truly glad we stayed at Naruko Kanko Hotel. We would love to visit again. Thank you very much for everything.

The Onsen had excellent water quality, and just as its name suggests, it left my skin smooth and silky. It was a truly wonderful Onsen, especially Ryujin-no-Yu. Both dinner and breakfast were very delicious. I also appreciate your accommodating my allergies. I would love to stay again.

I was impressed by the staff’s drive to improve. I was especially amazed by the chef’s thorough attention to detail—even down to the choice of serving dishes. I was also struck by the president’s wonderful spirit when I previously stayed at Takinami, and it’s simply incredible that an even more upgraded Accommodation has been created. I would love to visit again and enjoy your outstanding, carefully crafted cuisine. Thank you very much.

The meals exceeded our expectations. True to the auberge’s name, we were extremely satisfied not only with the flavors but also with the generous portions. For dinner, we enjoyed items such as angel shrimp and steak. For dessert, the chef served each portion at our table. Breakfast was also excellent, with homemade sausage, ham, ketchup, and more. We were also very happy with the homemade jam souvenir. The outdoor bath could be reserved for private use, so we were able to relax at our own pace. The mini jet bath in the Onsen was wonderful as well. In a quiet and spotless Room, we were able to spend a truly relaxing and fulfilling time. We highly recommend this Accommodation.

The hot springs, the meals, and the Room were all wonderful. We were also deeply impressed by the warm hospitality and welcoming smiles of all the staff. We would love to visit again!

This is a truly wonderful Accommodation. It is located in a valley beyond a ridge from Kurokawa Onsen, reached by a narrow road that feels like a forest track. Crossing the ridge makes you feel as if you are entering a different world from Kurokawa. It is quiet— the small lobby, the corridors, the dining area, and even the baths. The Room is beautifully set, with furnishings and artwork on the walls that enhance the atmosphere. For meals, there are separate head chefs for Japanese and Western cuisine. Using local ingredients, everything was carefully seasoned and served in just the right portions. There is a café lounge where you can step out onto an outdoor terrace and enjoy coffee while taking in dew-covered greenery in the morning. With calm, attentive service as well, we enjoyed an atmosphere quite different from Kurokawa Onsen.

Every year during the Obon homecoming season, my mother-in-law and I stay here. The Room, bath, and meals are excellent. However, the nighttime event (show) during Obon has been the same every year, so I would really like to see some different events offered. I look forward to staying again next year.

It was our first time visiting Oigami Onsen, and the three of us stayed here with my elderly mother. This Accommodation is the only one set on such spacious grounds, and it was obvious at a glance how different it is from the others. Dinner was thoughtfully prepared, and the Joshu beef steak in particular was tender and delicious. The only slight disappointment was that the souvenir shop inside didn’t have much variety, so there wasn’t anything I wanted to buy. I would have appreciated a wider selection of food items. I also became curious about Senkyo’s history and ended up looking it up. Thank you very much for taking care of us.

I chose this Hotel because it was very reasonably priced and the buffet looked great. It’s close to the highway bus stop, and it’s also close to the bus stop for buses back to Hakodate Station. This time we stayed in a Japanese-style room with a partial ocean view, and it even had a wooden-floored area—spacious enough that it felt almost too big for three people. There were no steps, and the toilet and shower room were clean. The buffet was excellent: crab, of course, plus beef tendon curry, handmade fried shrimp and shrimp mayo, and an unusual but delicious ohagi dessert. I’m more of a bread person, and the breakfast bread selection was wide-ranging, high quality, and very tasty. We stayed two nights, but the food was so good that we never got tired of it. I also appreciated having mineral water in the refrigerator. Since this is a popular Hotel that gets crowded with groups and families with children, I think you can stay comfortably by checking in early or adjusting your timing slightly for meals or the baths. The building is spacious, with various well-designed Facilities such as a lounge where you can enjoy good coffee and play areas. There are elevators for each of the four buildings as well, so we had a fun stay without any stress. Rather than cold service rigidly following chain-Hotel manuals, we felt warm hospitality throughout that was fairly flexible depending on the situation. I visit Hakodate often, and compared with staying at Hotels around Hakodate Station area, I was more satisfied staying at this Hotel—so I’d like to stay here again.

Although we stayed for only one night, both the large public bath and the open-air bath in our Room were excellent. In particular, the open-air bath at the large public bath was very relaxing. What impressed us most about the bath in our Room was that Onsen water was continuously added little by little, keeping it at a comfortable temperature at all times.

This was my first stay here, and I was able to relax very comfortably. Not only were the meals and the Onsen wonderful, but the staff were also very courteous and attentive.

It was excellent. The meals were delicious. The Onsen was free-flowing from the source, and the water temperature was just right.

The Room also has a private Onsen bath, and there are four private baths as well—an impressive level of facilities for a pension. The meals offered many dishes, were beautifully colorful, and were very satisfying. We felt thoughtful attention to detail throughout. This is an Accommodation we’d like to return to. We requested an after-bath beer at check-in; we probably should have put it in the refrigerator. It would have been nice to have local craft beer, and we only realized later that we could exchange the in-house wear size, so we rated it 4—but overall it’s basically all 5s. We could also see Lake Inawashiro from the Room.

We stayed for one night and two days with our grandchild. As mentioned in other reviews, the building and rooms are indeed a bit old, but everything was properly cleaned and we had no issues. With the all-you-can-play passport, we enjoyed bowling, the pool, craft-making, festival-style games, quizzes, a stamp rally, and more—plenty to keep us entertained. The free shuttle bus from the hotel to Yubatake at night was extremely helpful; it was my first time seeing the Yubatake illuminations, and I was surprised by how many tourists were there. Even though it was summer, walking around Yubatake felt pleasantly cool—almost a little chilly—which was wonderful. The next day we used the hotel shuttle again because I wanted my grandchild to enjoy street food and try the yumomi experience as well. We had only ever visited Kusatsu in winter before, so this was our first summer visit. While news reports talked about extreme heat in Tokyo, we were amazed at how cool and comfortable Kusatsu was in summer. At night we didn’t need air conditioning in our room—it actually felt slightly chilly. Summer in Kusatsu is great. The food was delicious, and everyone at the front desk, reception counters, and shop—especially the international staff—was very polite and pleasant. Every staff member provided excellent service; I was truly impressed. This hotel is highly recommended for families with children as well. We would love to visit again. The only downside is that the hotel is so large that it’s easy to get lost—especially when trying to find the baths (as other reviews mentioned), and yes, we got lost too. Overall though it was a wonderful hotel. Thank you very much.

I’ve stayed at Dormy Inn in Nagano and Sendai, and I really liked the large public bath. I’d love to stay at other Dormy Inn locations again.

The staff’s wonderful smiles, their kind and attentive service to my mother who travels with me, delicious cuisine that delights all five senses, and an Onsen you can enjoy as much as you like whenever you like—everything about this Accommodation is consistently excellent, so we keep coming back. The Rooms are clean and comfortable with a strong sense of privacy, and each Room has a completely different atmosphere, which makes it fun to try them all. We would love to visit again in a different season.