Nationwide × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan - 14Page Number

From the beautifully maintained greenery at the entrance, we immediately felt a wonderful atmosphere and looked forward to our stay. Just as expected, the hospitality, cuisine, Onsen, and Room were all excellent. The meals were beautifully presented with lovely tableware and staging, and the dishes made with many local ingredients were truly delicious. We also appreciated the complimentary sake for my birthday. The attendant who took care of us was kind and warm-hearted, which made us feel very comfortable. This stay reminded us once again how wonderful Yamagata Prefecture is.

Since my femur fracture, we’ve been staying in a Room with an open-air bath, and we’re completely satisfied with the meals, the Room, and the bath. The staff are wonderful as well, so we keep coming back. It’s a bit far away, but it’s our couple’s motto: “For birthdays, we come here.”

We stayed as a family gathering with relatives, including five preschool children. The entire Accommodation (lobby, Room, etc.) was kept very clean, so our stay was comfortable. Since the children were constantly full of energy, we requested a private dining room for meals. You provided a very spacious room, and the food was refined and delicious, using local ingredients. Everyone’s hospitality was wonderful and welcoming, and we would like to stay here again for our next family gathering. Thank you very much for your thoughtful care in many ways.

The meals were absolutely delicious. They had a strong local character, and the beautifully presented dishes made the most of the ingredients—we were very satisfied. The open-air bath in the Room was spacious with wonderful water, and the Room was clean and relaxing. Since we stayed on a day with bad weather and couldn’t see a sky full of stars, this is an Accommodation we would definitely like to visit again.

We stayed in one of the few Rooms with a private open-air Onsen bath. The interior was very stylish and lovely! Because it’s not a large Facility, we rarely ran into other guests. The staff were also very friendly and made us feel at home. The meals were more than satisfying for us as a couple, and hot dishes were served at just the right time so they wouldn’t cool down. We’ve visited many Onsens, but the milky Onsen here felt so wonderful that we’d love to soak in it again. We were truly impressed to have found such an excellent Accommodation where we could fully enjoy the Onsen!

We stayed for one night to celebrate my girlfriend’s birthday. All the staff were always smiling, and their service was polite and attentive, so we had a very comfortable and enjoyable time. Upon arrival, we were shown to a private room next to the lobby, where we enjoyed some tea and sweets while choosing yukata. The lobby also had books and a souvenir shop. On the rooftop terrace there was a footbath, and we could truly relax while looking out over Lake Ashi and the surrounding mountains. We didn’t use them this time, but there was also a table tennis room (paid) and a kids’ room. The view from the open-air bath in our Room was amazing—I ended up soaking three times: on the first evening, at night, and again after breakfast on day two (haha). It seems they can also adjust the set temperature of the open-air bath upon request. In addition to the shower next to the open-air bath, there was also an indoor bathroom in the Room. I was happy that the hair dryer in the Room was ReFa. We had both dinner and breakfast during our stay. Both meals were served in the same private room we were shown to upon arrival. Dinner started at 18:00, and breakfast could be chosen between 8:30 or 9:00—great for someone like me who isn’t good at waking up early. Dinner included dishes such as salt-crusted grilled spiny lobster as well as lava-stone grilling of Kanagawa beef and Ashigara beef, which made it really fun. Both dinner and breakfast were truly excellent, and my girlfriend was very satisfied. The large public bath wasn’t very big, but it wasn’t crowded at all—we were able to bathe almost privately most of the time. The water was milky/opaque (nigoriyu), and my skin felt pleasantly soft afterward. I’ve been to Hakone several times, but it’s rare to find an Accommodation this good. We would definitely love to stay again. Thank you very much!

Surrounded by mountains, this Hotel is quiet and offers a relaxing, unhurried stay. At the front desk, you can borrow items such as soccer balls and badminton equipment. In summer, the indoor pool is also available, making it a comfortable choice for families with children to enjoy with peace of mind. The buffet felt slightly limited in variety, but everything tasted great and I went back for seconds several times. Depending on the season, there are also dishes featuring crab or abalone, giving the impression that guests of all ages can enjoy it. One small point to note is the shop: while there is a wide selection of souvenirs, there are fewer options for snacks and alcohol. You may want to buy those in advance at a convenience store or supermarket on the way. Also, because the building uses centralized air conditioning, there are no individual air conditioners in each Room. If you are sensitive to temperature changes, bringing lighter or warmer clothing may help you stay more comfortable.

We stayed in two Rooms with a total of seven people—my daughter’s family and my son. We have stayed here before, and it remains a favorite because we can truly relax, and both dinner and breakfast are served in private dining rooms so we can enjoy our meals at a leisurely pace. The grandchildren enjoyed not only the Onsen but also the pool, and they even wrote in their summer vacation diary that they want to come again. The staff also left a very positive impression with their courteous service.

Our Adult Holiday Pass trip coincided with both of our birthdays, so we stayed at this Accommodation during our visit to Iwate. As it was our birthday, you kindly upgraded our Room to a top-floor corner Room and even served us cake after dinner, which was far more than we expected. Nearby were Sanno-iwa, which had been on our travel list, and a Hotel damaged in the disaster that remains preserved as a relic. The staff member who assisted us from the start was very pleasant and shared various stories with us—such as how trees cannot be cut down because the Accommodation stands within a national park—making for a truly comfortable stay. Thank you very much for your hospitality. After that, we tried the Zappa boat ride at Kitayamazaki. We were overwhelmed by the Sanriku cliffs, and hearing the boatman’s stories about the disaster made it an unforgettable trip.

Because we moved our trip home forward at short notice, we ended up making a Reservation the day before. From welcome to farewell, everyone at the Accommodation greeted us with warm smiles throughout. The meals—both dinner and breakfast—were just the right portions for us as a couple in our 60s, and everything was delicious. We especially enjoyed the local cuisine, steak, local sake, and local wine—it was wonderful. The younger staff also chatted with us while explaining the dishes, and our Room was quiet and relaxing, making it a great memory. If I had to mention anything, it would be nice to have two Room keys, and I would have preferred a lighter down comforter. Thank you very much.

The meals were delicious, the rice fields stretched out beautifully and were lush and green, and the view from the Room was truly wonderful. I would love to stay again.

We had a wonderful stay. Although the building is a bit old, it was clean and comfortable. The large public bath was not crowded, and it was kept very clean with frequent cleaning. It was also great to have a ReFa shower head installed. Both breakfast and dinner were excellent, and the grilled beef at dinner was surprisingly delicious.

This was a Hotel I had wanted to stay at for a long time. At check-in, I was offered an upgraded La Vista Room. The moment I entered the room and saw Sakurajima and Mt. Kaimondake side by side in the center of the window, it was truly moving as someone from Kagoshima Prefecture. The hospitality, meals, Onsen, and Facility exceeded my expectations. I would definitely like to stay here again, and I want to recommend this place to friends and acquaintances.

The weather wasn’t great, but the view from the window was wonderful, and I had a comfortable stay. The meals looked beautiful and tasted great, and I really enjoyed them. I was surprised by the afternoon-tea-style presentation. Towels are provided at the Onsen, so you can go without bringing anything. You can wear the samue anywhere in the building, which makes it very relaxing. The samue is comfortable to wear, and it has pockets so you can carry your phone with you.

The old-fashioned Momoyama-style bath was truly impressive. From the changing room, the detailed ceiling and flooring created a wonderful sense of character, and when I opened the door to the indoor bath, I couldn’t help but sigh at the atmosphere of a bygone era. The open-air bath also had an excellent ambiance. I rated service 4 because I would have appreciated clearer maps and signage inside the property.

Both breakfast and dinner were exceptionally delicious, and we were completely satisfied. The view from the lounge was wonderful. From the in-room scenic bath, we could look out over the sea, and from the living area we could see airplanes up close. In the open-air bath of the large public bath, we could look up at planes just before landing, and were truly impressed by how powerful it was. We look forward to visiting again next year after the renovations are completed.

We stayed here for my husband’s birthday trip. Our Room faced Mt. Fuji, and the view was amazing—we could see Mt. Fuji clearly even from the open-air bath. The meals also included Mt. Fuji-themed dishes, which we enjoyed with all five senses. There was a fireworks festival at Lake Kawaguchi, and the hotel prepared special seating on the rooftop so we could watch comfortably. We were also able to make a Reservation for a surprise birthday cake through the website, and it was served at our requested time. The service was excellent, and we would love to stay again.

This was my second stay. Last time, due to an unexpected matter, I couldn’t have breakfast, so this time I stayed until just before checkout. Even though it was a weekday, the Accommodation was almost fully booked. However, I was able to use the private bath with hardly any waiting. The in-room bath also had a green sulfur hot spring with mineral deposits floating in it. At first the bathwater was very hot, but you adjusted the flow of the water for me, and after that I could enjoy it comfortably. Thank you very much. I would love to visit again.

This was my third stay. I was worried about road restrictions due to the heavy rain, but everything was fine. The meals were delicious, and there is a semi-open-air bath with a view of the fishing lights. I’m planning to visit by motorcycle next year.

We stayed with three couples we know. The Room was spacious and clean, earning high marks. The bath was a proper Onsen. Because of the rain, the outdoor bath temperature was a little lukewarm, but once you soak in it, you warm up nicely. The sound of the clear stream in front was soothing, and it felt like being surrounded by negative ions. At dinner, the appetizer course in particular was delicious—delicate and enjoyable with a variety of flavors. It alone pairs well with plenty of drinks. The meal portions were very generous, and we couldn’t finish the final rice dish. I recommend arriving hungry. Breakfast rice was also delicious and very satisfying. The staff were attentive and greeted us with warm smiles. The Accommodation isn’t large, but it offers great hospitality and tasty meals, so I think it’s excellent value for money. Since it’s right by the river, we felt it’s an Accommodation where you can relax while listening to the clear stream. It’s an Accommodation I would recommend to other friends as well. We’d love to visit again.