Nationwide × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan - 13Page Number

The garden was magnificent. The bath was also an Onsen that warmed us to the core, and the meals were very delicious. We would definitely like to stay again. The cake included with the anniversary Plan was exceptionally good, and enjoying it with the complimentary coffee made for a truly happy time.

It was my first stay in a while, and it remains a wonderful Hotel. The approach leading straight from the public road to the main entrance is elegant and picturesque. Since it opened in 1935, the Facilities are not the latest, but that is exactly what gives it a unique charm. The staff’s service was also impeccable. For dinner, we enjoyed classic French cuisine rather than today’s modern fusion style—it was delicious. As is true of Unzen’s tourist areas in general, this historic destination is rich in nature, and I imagine maintaining both the Facilities and the gardens must be challenging for those in tourism. I’m sure there are many difficulties, but I truly hope you will continue to preserve this beautiful Hotel.

Last year, I was impressed by the variety of Onsen and the fresh vegetables, so I stayed again this year. The Room we chose had a bedroom on the second floor and a wonderful layout. We were thrilled to spot a wild squirrel from the balcony, even if only for a short time. I heard the chef has changed, so the overall impact was slightly different, but everything was delicious, with fresh vegetables featured throughout the menu. The morning tomato juice was just as fresh as ever and outstanding. Not only is the Onsen excellent, but there is also a wide selection of drinks available, making this Accommodation more satisfying than any other Onsen Accommodation. It’s a bit far from Tokyo, but I would love to stay again to relax with superb Onsen and fresh vegetables.

We stayed here to celebrate a birthday. Above all, what left the strongest impression was the warm hospitality of the staff. Since it was a birthday trip, everyone was very supportive, and every staff member treated us with genuine kindness. We were able to spend our entire stay feeling comfortable and welcomed. The meals were also excellent—each dish showed great care and attention to detail, and everything was delicious. What I remember most is the rice at breakfast. It was so good that I kept asking for refills, and in the end they brought the whole clay pot to our table. That rice was truly amazing as well, and I ended up eating far more than I intended. We really appreciated this kind of thoughtful consideration. The Room felt completely private, and since we were quite tired after hiking the day before, we were able to relax deeply and recharge. The only reason I rated the Facility a 4 is that it would have been even nicer if there had been something like a large public bath. That said, the bath in our Room itself was very spacious and could be opened up like a semi-open-air bath, with direct access out to the balcony—an excellent design. Overall, we were more than satisfied with our stay. The staff’s hospitality, the food, and the Room were all wonderful, and we’re truly glad we chose to spend such an important birthday trip here. We would love to visit again.

My spouse and I stayed for one night starting July 19. From the pickup at the station to sightseeing guidance after checkout, your attentive hospitality and thoughtful care made our stay truly comfortable. Thank you very much. The teppanyaki dinner course delighted both our eyes and our taste buds, and the chef’s enjoyable conversation made the evening even better—we left feeling full and in great spirits. We hope to visit again during a pleasant season. With sincere gratitude!

I was hoping to visit Kamikochi and enjoy an Onsen, but this Ryokan was even better than I expected. The bath had wonderful water and a great atmosphere, and the meals were delicious. The staff’s hospitality was also excellent. I went with my family, and everyone was very satisfied—it became a great memory for us all.

This was our first stay here on a trip with four friends. The Room, the meals, and above all the service from all staff were outstanding. Every staff member was courteous and kind, and we truly felt first-class hospitality—worthy of a five-star Accommodation. Thanks to you, we were able to relax throughout our stay and enjoy a special time. The clean and comfortable Room, the wide variety of delicious and thoughtfully prepared buffet dishes, and the wonderful Onsen—all exceeded our expectations. Everyone in our group was very satisfied with this trip. When we visit Kusatsu again, we would definitely like to stay at Hotel Ichii again.

This is a perfect Ryokan with meticulous attention to every detail. The building is beautifully maintained, and the finishes and Facilities feel refined. The Onsen is excellent, and the amenities are well stocked. The meals are delicious, served on beautiful tableware, and satisfy both taste and presentation. Drink prices are reasonable as well. The location is close to Yubatake, making it easy to enjoy a stroll around the area. I would definitely like to stay here again. Thank you very much.

It had been a very long time since my last visit. The warm, homey atmosphere was just the same, and the Onsen water was as wonderful as ever. Lately I’ve mostly stayed at Accommodations with an Onsen in the Room, but I was reminded again how great Yunohana is—unchanged and truly special. I’ll be back again. The meals were delicious too.

I chose the Onuma Prince Hotel for my friend visiting from afar. They were delighted, saying they could relax, fully enjoy the Onsen, and sleep well—it was wonderful. I’m grateful for the staff’s warm smiles and kind service.

We stayed at the very end of summer vacation, and everything was wonderful—the meals, the baths, the renovated Room, and the excellent service from all staff. During meals, we often saw how thoughtfully they looked out for our young children, and the front desk staff were also very kind, making our stay truly pleasant. We had almost given up on using the pool because of the rain, but it cleared up on checkout day, so we were able to fully enjoy both the pool and the slide—our kids were thrilled. Thank you as well to the staff member watching over the pool for regularly skimming leaves and sharing helpful information. It was a perfect way to end summer vacation, and our whole family is very satisfied with these great memories. We will definitely visit again. Thank you for a wonderful time!

It was pleasant that everything—from the lobby and hallways to inside the elevator—was covered with tatami mats. Right after check-in, we were welcomed with cold matcha tea, which was a nice touch. Both breakfast and dinner were served in a private room across the hallway. The simmered kinki (rockfish) was especially delicious. The staff were also very attentive. I think it would have been perfect if face towels were provided in the large public bath.

Dinner featured an abundance of fresh local ingredients and seasonal Yamagata specialties, and I was impressed until the very last bite. Breakfast was also varied and delicious, leaving me fully satisfied from the morning. The staff who served the meals were attentive with perfect timing and clear explanations, making it a truly luxurious experience. Not only the cuisine, but also the refined atmosphere of this long-established Accommodation, the thoughtful hospitality, and the spacious, open-air bath (Onsen) were all outstanding—everything exceeded my expectations. I felt completely refreshed in both body and mind. Thank you for the wonderful meal; I will definitely return.

Both the entrance and our Room were spotless, the meals (and sweets) were delicious, the Onsen was wonderfully relaxing, and all of the staff were incredibly warm and welcoming—we were truly impressed. At the dining venue, there was plenty of space between each group, so our child was able to focus quietly on eating. Also, we really appreciated that you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze. When we checked our answers for the puzzle game, the front desk staff assisted us so kindly and thoroughly, which made our child very happy. I don’t usually post a Review, but I was so moved that I wanted to share this one. We travel to Matsumoto every summer, so we’d love to stay with you again next year. Thank you very much.

Our family of four stayed for two nights. From check-in onward, the Hotel staff were wonderfully welcoming, and we felt comfortable throughout our stay. What impressed us most was the outstanding hospitality of everyone on the team. Not only the person who assisted us at check-in, but also the staff during meals were consistently courteous and attentive. It never felt like formal or scripted service—just genuine care that made dining as a family truly enjoyable. The Onsen was also fantastic, and we were able to relax and unwind at a leisurely pace. Spending two nights together as a family made for a truly wonderful trip. There are many reasons to choose a Hotel—Facilities, location, and more—but what really makes you want to come back is the warmth of the people who work there. We were all very satisfied. When we visit Karuizawa again, we would love to stay here again. Thank you for such a lovely time.

I stayed here during a festival I’ve attended for the past four years. I truly love Alpina’s Onsen, and the pot bath is sometimes my favorite. This time, they prepared an excellent Room for me, and I was able to enjoy a comfortable and luxurious stay. I will definitely stay again.

Both the Room and the building were beautiful and felt very clean. The bed was especially wonderful—not only spacious, but also with just the right thickness and firmness. The pillows weren’t too soft either, so I was able to fall asleep quickly. When we arrived and went out to explore the town, three of us had sore legs and backs, so we were embarrassed to be walking with canes. At dinner, we were told that our table for the next morning’s breakfast buffet had been set at the closest, easiest-to-access spot. We were all truly touched. The food was delicious as well, and both breakfast and dinner were enjoyed at spacious tables with partitions from surrounding guests, allowing us to relax and chat at a leisurely pace.

The view from the Room was amazing—we could see the ski jump. It was forecast to rain from that day, but we had a brief spell of sunshine, which made us feel refreshed. There was an Onsen and an open-air bath as well, and it was very soothing. The meals were a real treat for vegetarians. It was a very relaxing one-night stay, and the Room was clean, but it was a bit disappointing that there is a step up to reach the toilet; at night, it felt like something elderly guests could easily trip over. Other than that, it was a Hotel we were fully satisfied with.

We stayed here a few years ago, and returned again because my husband said he “definitely wants to come back.” The welcome sweets—warabi mochi—were so delicious that we bought some as souvenirs. The tatami flooring in the corridors and even inside the elevator was very comfortable, and the open-air bath felt like soaking right in a Japanese garden. Dinner was excellent; we asked for a smaller portion, but it was more than enough. The Room was spacious, and the sunlit table by the window being a sunken kotatsu made it especially relaxing. Many Accommodations ask guests to bring towels from their Room to the public bath, so being able to go empty-handed felt wonderful. Breakfast was also very tasty. We had planned to leave at a leisurely pace, but there were thunderstorms and heavy rain from midnight onward, and we ended up driving for two hours through an intense rain band on our way home. Afterward we saw news about flooding, and we’re worried whether there was any damage to the Hotel or surrounding area. We’re already talking about coming again during apple season. Thank you very much—everything was truly delicious.

I stayed here with my parents and cousin. It was my first time in Kurokawa Onsen, and it’s a truly wonderful place. Among the many Accommodations, “Yamamizuki” was a Ryokan that left us extremely satisfied. [Setting & Baths] The rain we had been worried about never came, so we were able to relax and take our time. Since it was the perfect season, we were moved to be able to watch fireflies from the bath. I also recommend visiting in June. [Meals] Both the portion size and taste were ideal. Rather than the over-the-top extravagance that can be common at a Ryokan, the dishes felt genuinely “just right,” with thoughtful attention throughout. [Hospitality & Service] There seemed to be many international staff members, but their sincerity really came through, and their service was pleasant. With a comfortable sense of distance—not too close, not too far—the hospitality was also exactly “just right.” My parents and cousin were delighted as well, which I think says it all. I would love to stay again if I have the chance. Thank you very much.