Nationwide × Accommodation With In-Room Dining And In-Room Bath For Families With ChildrenHighly rated for rooms and amenities at Hotel·Ryokan

I stayed for one night with my parents. The room was very spacious and stylish, yet it felt calm and relaxing. We enjoyed the sauna and unwound in the large bath. The bed was wide and very comfortable. I had read in a Review that breakfast portions were small, but for older guests it was more than enough, and we really enjoyed the delicious freshly cooked rice. I would love to stay again.

The property itself was spotless and wonderful, but what left the strongest impression was the hospitality of the entire staff. They noticed that we had purchased wine during our stay and brought wine glasses to our room before we even had to ask. Also, although I made a last-minute request right before arrival for birthday decorations (not expecting much), they prepared something far more beautiful than I imagined in such a short time. In addition, due to an error at the time of booking, our child was not included in the number of guests. At check-in, they immediately confirmed it on the spot and arranged everything with a smile—without showing any displeasure at all. Not only in these bigger moments, but also in many small interactions throughout our stay, it was clear that each staff member genuinely thought about what would make guests happy and acted accordingly. I felt this same attitude from everyone we interacted with—not just one particular person—so rather than individual customer service skills, it seems that hospitality is truly embedded in the property’s culture and training. Of course the facilities were excellent, but the number one reason we want to come back is because of the service from all of your staff. It became a wonderful family memory. Thank you very much.

With my wife’s birthday coming up again this year, we visited Karuizawa, a place filled with memories for the two of us. We were blessed with great weather and enjoyed a relaxing stay—taking walks and cycling around Karuizawa as the autumn leaves began to change, and spending time shopping. We were also very pleased with the thoughtful hospitality from the hotel staff, including a birthday message card, as well as the delicious food, our favorite wine, and the birthday cake. For us as a couple, this is truly a wonderful hotel.

The dining menu has switched to the autumn selection, and I went to try it right away. The chef’s signature black curry—my absolute favorite—was, as always, outstanding. Every dish on Oyama’s autumn menu was also superb, featuring carefully selected ingredients and masterful seasoning by the head chef. Next time, I’ll be back to enjoy the Italian autumn menu—I’m really looking forward to it.

We booked Kamenoi Bessou to celebrate our 50th wedding anniversary. They kindly prepared celebratory sekihan (red rice) for us, which made us very happy. We were able to relax and unwind in our room and enjoy the open-air bath at a leisurely pace. The shuttle service to the station was a great help. It is a wonderful inn in every way. The meals and the thoughtful hospitality of the staff were excellent, and we even received a commemorative chopstick rest when we checked out. It’s an inn that makes you want to come back again.

We stayed in the detached annex with our family of four and our dog. The Room was spacious and clean, and everything was prepared so we could relax right away. We checked in during a typhoon in heavy wind and rain and got completely soaked, but it was a relief that we could use the Onsen immediately after arriving. The kitchen was well stocked with cookware and seasonings, so we brought ingredients and cooked dinner ourselves. The breakfast bread and soup were very delicious. Since it was a second-floor Room, the view was amazing. The sunrise glow was beautiful. However, it was disappointing that there were so many stink bugs on the terrace that we couldn’t go out. There were also plenty of amenities for dogs. We were able to enjoy bath time together and even sleep together. Check-out is at 11:00, so you can take it easy in the morning. I used the Onsen twice in the morning. Being able to enjoy the Onsen whenever I wanted made me very satisfied. Next time, I’d love to soak in the terrace jacuzzi while looking at the starry sky. I would definitely like to stay again.

Just as the concierge explained, this hotel is truly made for staying in and enjoying, and we had a wonderful time. In particular, soaking in the footbath at a relaxed pace during magic hour was simply irreplaceable. The meals were excellent—a truly authentic French dinner, and breakfast as well, with flavors that fully lived up to expectations. The next morning, when I asked at the front desk about souvenirs, they immediately checked not only the shop name but even the current stock availability, and I could genuinely feel their outstanding professional hospitality. Thank you very much.

Thank you very much for taking such wonderful care of us the other day. The tea and sweets you gave us as we were leaving were absolutely delicious, and my husband and I went home extremely satisfied. This trip was to celebrate our wedding anniversary a little early. It became a truly special memory. Now that our children are independent, we’ve stayed at several places where we could comfortably travel with just the two of us and our dog, but the meals at Belle Equipe were in a class of their own! They were the best French dishes we have ever had—regardless of travel! We also truly appreciated how comfortable our stay was, and we are very grateful for the lovely gifts as well. Thank you so much! We can’t visit often, but we would love to stay with you again. When we do, we look forward to seeing you again.

This was our first trip traveling with our dog. The Room was clean, the amenities were well stocked, and the food was very delicious. The staff were also kind to our dog. We would love to stay again. Thank you very much.

My wife and I stayed here as a reward after work. Everything was wonderful—the butler service, the food, and the atmosphere. The early evening with a hint of autumn and the refreshing mornings were both amazing. Staying for about two nights would be perfect. Next time, I’d like to try another Room as well. Thank you—my wife was very satisfied too. The meat miso we received was so good we couldn’t stop eating rice.

I was so happy to stay here again after a while, and I had a wonderful time. As always, I truly appreciated the friendly, warm hospitality of the staff. This time we were also treated to a beautiful view of Mt. Fuji, which left me feeling refreshed both physically and mentally! In addition, SCAPES’ original skincare products are excellent—I used the serum and toner thoroughly after my bath and my skin felt beautifully radiant. I can’t wait to come back again soon.

The bath, the room, the sauna, the food, and all of the staff were outstanding. The goats were incredibly cute and so relaxing! My daughter was totally absorbed in feeding them and said on the way home that she definitely wants to stay again! We plan to visit again if we have the chance!

We stayed as a family of three—my wife, our one-year-old daughter, and me. The room was spacious and very relaxing. Having a washing machine in the room was really convenient. Meals were served in our room, and we enjoyed French cuisine and sushi—everything was delicious. Above all, the service was outstanding. We were especially happy that two young staff members were so kind to our daughter. She was delighted. Since there were no other guests at the same time for teppanyaki, we were invited to sit at the counter. The teppanyaki was of course excellent, and chatting with the head chef was also a lot of fun. They even changed our daughter’s meal from the previous day’s menu, and their thoughtful attention to detail was wonderful. We would love to stay again. Thank you for such a happy time.

I visited Shiobara Onsen with my 84-year-old mother from Taiwan on a family trip. The inn is quiet and cozy, with only 11 rooms. Thanks to the staff’s warm hospitality, my mother felt at ease throughout our stay. Dinner was a kaiseki meal made with seasonal ingredients, and this time we chose the rare soft-shelled turtle course. I was surprised when they even served soft-shelled turtle blood, but it became a memorable food experience unique to traveling. The hot springs are 100% free-flowing from the source. We stayed in the “Izumo” room, a spacious guest room overlooking the Hoki River, with both an open-air bath and an indoor bath. The two private reservable baths were also large and beautiful, and what impressed me most was that my mother could enjoy the hot springs without worrying about others. The scenery, cuisine, hot springs, and hospitality were all wonderful—an unforgettable set of memories with my mother.

We stayed as a family trip with three generations. With wonderful facilities, lovely interiors, and delicious drinks and meals, we were able to fully enjoy everything. During our stay, we also enjoyed events such as Mountain Lights and fireworks, making it a truly memorable family trip.

This was my first time staying at Storyline, and I was extremely satisfied—the place was very clean and the location was great! I usually stay at large Hotels, so I was a little worried about the Facilities, but after staying here I had no issues at all. When making my Reservation, I shared my Room preferences, and you prepared a Room that perfectly matched my request—I was truly delighted!! Both the building and the Room were carefully cleaned and felt very fresh and spotless. Breakfast wasn’t the typical buffet style; instead, we could put whatever food and drinks we wanted into a basket and eat anywhere in the Hotel. It was my first time experiencing that, and it was so much fun! My once-a-year reward trip turned into something really special!! I’d love to stay again next year! Thank you so much!!

This was our second stay at Sekiyo. We were upgraded from Taikan and were able to stay in Kangetsuan. It was our first time in a detached guest room, and it was very quiet. From time to time, small birds came to the tree by the window, and my spouse and I were able to relax at a leisurely pace. We also fully enjoyed both the indoor bath and the open-air bath. The meals were wonderful—there were so many dishes that we couldn’t finish them all, and everything was delicious. The attentive service from the room attendant was excellent as well, and we would love to visit Sekiyo again.

I stayed here on a solo trip. The room was clean and spacious, and I was able to relax comfortably. The amenities included face masks and socks for the room. Since I don’t drink alcohol, they replaced the alcoholic drinks in the fridge with non-alcoholic options. Dinner was plentiful and delicious—I was very satisfied. Great value for money with excellent service, and I’d love to stay again. Thank you!

We’re repeat guests for the cats, delicious food, and the cozy comfort of having everything you need right in the Room. This time my husband came with us too. The kids were thrilled with the maisonette and the open-air bath. We also love the skincare amenities such as lotion—they’re from a brand we like. We were so happy to finally spend time with the cats again. Since this was our first summer stay, we were told, “You might find stag beetles on the balcony,” and there were so many (surprisingly)! We took some home and are taking good care of them. Thank you for all your thoughtful consideration. Dinner was served at perfect timing—hot dishes hot and cold dishes cold—and my husband really enjoyed how delicious everything was. For breakfast we chose Japanese this time; the clay-pot rice selected by a rice meister was outstanding. Our child asked for seconds again and again. Everything was perfect except that the children’s pajamas we borrowed felt smaller than expected for their size. Thank you as always for your warm welcome—it made for an amazing start to our summer vacation. We’d love to come back again.

Every time I visit, the staff’s service is outstanding, and I had a truly satisfying stay. Even on my first visit, I was deeply impressed by the wonderful hospitality. The food was delicious, and the room was clean and comfortable, but what stood out most was the staff’s attitude. It was clear that everyone is working together to make this hotel even better. I mistakenly entered the wrong code for the in-room safe—thank you for handling it so kindly despite the inconvenience. Thank you as well for taking photos for us every time we leave. You always make photo time so much fun—I feel like a model every time. Last time it was the head chef; this time it was the general manager. I look forward to seeing you again.