Nationwide × Accommodation With Relaxing Welcome LoungeHighly rated for customer service and hospitality at Hotel·Ryokan - 49Page Number

We stayed for one night during summer vacation as a family of three. The food was delicious, and the bath was great. The Onsen kept us warm for a long time and helped relieve the fatigue from a long drive. Although dinner was buffet-style, we ate in a separate room from where we picked up the food, so we could enjoy our meal in a relaxed setting. The toasted marshmallows were also delicious. It’s close to the ropeway, and we received a discount, which felt like a great deal. The Accommodation Fee also felt very reasonable compared with other areas. We would definitely like to stay again!

I stayed here on a guys’ trip with my sons. Both the building and the room were clean and well maintained, and we had a very comfortable stay. The LOVOT in the first-floor lobby was adorable and added to the nice atmosphere. We really enjoyed both the sauna and the cold bath. Breakfast featured plenty of local ingredients, which made us feel like we were truly in Nagano. We were also happy with the great manga selection, and dinner at the in-house restaurant—especially the pizza—was satisfying. When I come to Nagano again, I’d like to stay here again!

Everything was excellent. We stayed in a Premium Room and enjoyed access to the lounge—thank you for the wonderful food. The breakfast was, of course, delicious, and I ended up eating too much. The bathroom had a separate washing area, so I could relax and unwind. However, one disappointing point was that inconsiderate guests were making loud noises until close to midnight, which made it hard to fall asleep.

This was my first stay, and it was great being close to Takanawa Gateway Station. Being on a floor with views of many trains made for a truly special experience. The breakfast offered a wide variety of options, and I was very satisfied. I would like to stay again.

This was my second stay. The moment I stepped through the entrance, it felt like a different world. The meals were delicious, the staff’s hospitality and manners were excellent, and our Room was upgraded—everything was taken care of. I would love to stay again. I’m also looking forward to trying the open-air bath next time. Thank you very much for such a wonderful experience.

The unit bath was a bit dated, but I had a comfortable stay. I had plans in Ginza the following week, so I booked another Hotel in the same group with confidence.

From welcome to farewell, the service was attentive and truly impressive. No matter where we were in the building, the staff noticed everything and took excellent care of us.\nOcean views from every Facility—the Room, the large public bath, and the lounge with complimentary drinks.\nWe also recommend taking a walk down the hill to Mihama Cape.\nThe ocean view from the outdoor lounge was in a perfect location. We relaxed with coffee while listening to the waves until sunset. Thank you very much.

My spouse and I stayed from Sunday to Monday. The front desk staff were pleasant, and while the baths are not brand-new, we were very satisfied with the sauna and walking pool. I also joined a löyly event in the sauna for the first time. We chose the dinner buffet, which offered a good variety of dishes, all tasty, and my wife especially enjoyed the desserts. The parking fee was reasonable, and on Monday we were able to leave our car parked while we took a walk around the nearby Heijō Palace Site. We would love to stay again if we have the chance.

Delicious beer right after arrival! We enjoyed beer and wine while waiting to check in. The panoramic sauna was amazing. Dinner was also great—the roast beef was truly delicious. The first-floor bath also had a sauna and cold plunge, which was nice. For breakfast, it was disappointing that there was no yogurt or boiled eggs. Overall, a wonderful stay! We’re looking forward to visiting again.

With more and more Hotels offering self check-in and check-out, the warm service from the front desk staff made me feel at ease. The gentleman who is always at the front desk is great. This time I chose a plan with breakfast, but the menu was exactly the same on both days. The restaurant itself was relaxing, but perhaps because I went close to closing time, the breakfast selection felt a bit limited. That said, it’s very close to Nagasaki Station, and I’d like to stay here again when I visit Nagasaki.

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

We stayed for one night with three people. In addition to the three beds, there was a table and chairs, and we were able to open two suitcases on the floor. It was also nice that the toilet and washbasin area were separate. The hair dryer in the Room was a Dyson. Unfortunately, the springs in the extra sofa bed were so painful even just sitting on it that it was hard to sleep. Also, one of the chairs was wobbly and unusable. If the sofa bed and chair are replaced, it would be perfect. My family said that when the public bath is crowded, the changing area is small and difficult to use. I used it comfortably when it wasn’t busy. It would be nice if we could check how crowded it is from the Room.

A new Hotel close to the station. The bed was Simmons and very comfortable. I was thirsty, so I enjoyed a welcome drink of coffee and Earl Grey tea using the electric kettle in the Room. The amenities were well-prepared, and above all, the Room felt clean and pleasant. If I had to point out one thing, it would be that the shower water pressure was a bit low. Breakfast was also satisfying; the grilled mackerel with salt was hot and delicious. I would recommend this Hotel to anyone visiting Okazaki!

I usually stay at Itoen Group properties, but this time I tried staying here with a breakfast-included Plan! There are various shops nearby, so having no dinner included was not a problem at all. I came by motorcycle, and it rained quite a bit on the day of checkout, so when I told them I wanted to extend my stay, they looked into options and arranged it for me. The staff were very helpful, and I had a very satisfying stay. Next time, I’d like to try the Plan with dinner included.

The building and room were very clean, and my family was satisfied. Thank you very much.

On a whim, I decided to visit Himeji Castle and made a Reservation. Maybe because it was a weekday, I was able to stay at a very reasonable price. I booked a single Room, but it turned out to be a twin, so there was plenty of space and I could relax comfortably. The complimentary pillows you can borrow were especially great. The bed firmness was just right, and I slept soundly stretched out. I’m picky about pillows and use an expensive one at home, but this was even more comfortable than sleeping in my own bed. The tea bags available next to the front desk also had a wide selection—I tried rooibos and jasmine tea, and both were delicious. The bathroom was a bit small, but it was clean and well maintained. The staff were also very courteous. I’d like to stay here again if I have the chance. By the way, Himeji Castle is on the opposite side of the station from the Hotel, so you can’t see it from the Hotel.

Although it was a new Hotel, there was a corridor from the 2nd floor (the reception floor) to the neighboring “Hotel Shidotaira,” allowing guests to share Facilities. Hotel Shidotaira is a large-scale property with features children enjoy, such as a big water slide, and we were told it is run by the same management. This “Shidate” does not allow children under 12 to stay, so it offered a quiet environment. The Room felt a bit small, but the split-level layout helped make up for it. Recently, most Rooms with an open-air Onsen bath allow automatic temperature control, but this Hotel had true free-flowing hot-spring water at about 50°C, so adjusting the temperature was difficult. In that respect, the open-air public bath—along with the footbath—was very pleasant. The relaxation room also had amenities that younger women would appreciate, such as nail dryers. The after-bath lounge was better stocked than at other Hotels we have stayed at. After dinner, we could relax in the lounge at length; it felt like an adults-oriented Hotel completely different from the neighboring one.

I stayed in a smoking room and was very satisfied! I’d love to stay again!

It’s been a long time since I felt this kind of excitement. I was truly fulfilled by the meticulous, sophisticated design—much like how I felt when staying at Le Royal Monceau in Paris. The service struck the perfect balance, and the high-quality, distinctive room atmosphere and design made it genuinely relaxing.\nBeyond the guest room, the large rooftop jacuzzi we used at night was wonderful, and the garden beside the first-floor restaurant—with its towering palm tree—was also superb. It’s impressive to see it maintained to this level.\nEven after about 20 years, this standard is remarkable. This is exactly what people mean by a Hotel you’ll want to return to. My sincere thanks to all the staff who must work hard every day to keep everything so well maintained.

Conveniently located in front of Hakodate Station with ample parking, and the streetcar stop is right across the road. An ideal base for sightseeing in Hakodate. Breakfast isn’t flashy, but each dish feels carefully prepared. The taste was satisfying, and even at the live kitchen they served each guest attentively, leaving both my stomach and mood satisfied from the morning. The Room and shared spaces also left a good impression, but the only disappointment was some dirt and odor in the bathroom (perhaps due to its age?). It wasn’t unhygienic, but since the other Facility areas were well maintained, it stood out a bit. I hope to see improvements in the future, as this is a Hotel I’d like to stay at again.