Nationwide × Accommodation With Relaxing Welcome LoungeHighly rated for customer service and hospitality at Hotel·Ryokan - 103Page Number

The property has a wonderful atmosphere, and stepping into the entrance, I was impressed by the classic, calming interior. Both the room and the bathroom were very clean, and I slept soundly in the comfortable bed. Our trip for three women became a truly wonderful time. Thank you to all the front desk staff for your warm smiles!

The fresh fish sashimi was outstanding. The meat dishes were also delicious, and we were very satisfied. The service was courteous and attentive. I think this Accommodation would be comfortable with no issues for guests up to their 60s. As Tokiwaya is a traditional Ryokan, I felt there are many challenges in terms of accessibility. I stayed with my 95-year-old mother, so I made a Reservation for a Room with a private bath, but there were many steps inside the Room and the bathtub was deep (my mother was able to step over it), which unfortunately made it difficult to use.

The bed was large and comfortable. It was also great that the water was replenished every day. The towels and amenities were well stocked. The Hotel staff also made a very good impression. So close to the station at this price—I’d love to stay again.

I stayed here solo as a reward to myself after working hard through the summer. Perched on a hill with ocean views, about 15 minutes from Atami Station by Shuttle Service, it’s only around two hours from my home in Tokyo but felt like a real getaway. From the welcome afternoon tea while soaking in the footbath to the Onsen and delicious meals, I enjoyed everything to the fullest. I’d heard that drinks at dinner were free, but the selection was far more extensive than I expected—even I, who rarely drink alcohol, ended up having sparkling wine and fruit liqueur. This Hotel is surprisingly reasonably priced for what it offers, and you can really feel the effort behind that throughout. The Room was a bit dated and there were some scratches on the fittings and furniture, but details like simple, stylish glasses and cups; using local ingredients even if not luxury items; and keeping amenities to only what’s necessary actually left me with a very positive impression. In earlier Reviews I saw comments such as indoor footwear being wooden geta sandals that were hard to walk in, or that things had become digital and explanations at reception were confusing. However, they now provide stylish slippers indoors, and they also gave clear guidance—including how to use your smartphone—so I felt they genuinely listen to guests’ feedback and keep improving. All of the staff were pleasant right down to housekeeping. As we left in the Shuttle Service car and passed through the gate, I looked back and saw an adorable female staff member waving enthusiastically goodbye—it really warmed my heart. There are a few minor shortcomings if you look for them, but considering the price it’s truly excellent, and I’d love to stay again. Maybe it’s just my bad luck with weather: despite a sunny forecast it stayed cloudy throughout so the sea didn’t look its best. That’s something I’d love to come back for revenge next time (lol).

The staff provided exceptionally attentive service, and I was able to relax in a clean room.

This was my first stay, and I was truly surprised by how spacious the Room was. I was able to relax at a leisurely pace. The lounge was also spacious, with a wide selection of drinks. Both dinner and breakfast offered a great variety and were delicious. I would like to stay again.

The meals were delicious, and there were three baths, so we were able to relax and unwind. If we have the chance, we’d love to visit again!

I booked this Accommodation because it is relatively close to Tomarin. There is a nearby San-Ae and two convenience stores, and various free food options are available; it is also a valuable smoking-allowed Hotel. The toilet space feels a bit tight, and the steps up to the loft are narrow and steep, making them slightly difficult to climb, but it’s a Hotel I would like to stay at again.

Welcome drinks included not only soft drinks but also alcohol, along with snacks. We also appreciated the child-friendly amenities such as kids’ slippers and picture books, which were very helpful. One concern was that the emergency stairwell door on the way to our Room was left open until 10:00 PM; a staff member happened to notice and close it, so we wondered if it had been forgotten and felt uneasy that someone from outside could enter. The meals were mainly Japanese cuisine with a few Western options as well, and we were satisfied! We would love to stay again when we visit Kamogawa!

The building, grounds, interiors, and cuisine are all works of art. The guest rooms are spacious, and not only is the greenery outside the windows beautiful, but the mountain scenery beyond feels like an ink-wash painting even in heavy rain and thick mist. The semi-open-air indoor bath also features a refined design, with pleasantly soothing spring water that makes you want to linger. A wonderful Hotel I would love to return to.

Our three-generation family had a wonderful time together. The kids really enjoyed the pool, fireworks, and the arcade. The newly renovated Onsen was also beautiful and brought back nostalgic memories from my own childhood.

I treated myself to a two-night stay, and the Room was spacious, clean, and very relaxing. Just lying on the bed and looking at the view outside felt truly luxurious. The terrace lounge on the 17th floor was also amazing. It was conveniently within walking distance of Kokusai-dori.

The renovated Onsen had a wonderful view, and I was able to relax. The dining area also had spacious seating, so it wasn’t crowded and I could enjoy the meal comfortably. However, the light snacks in the lobby were chaotic, with no seats available and a line for check-in, which felt tiring right after arriving. It would be nice if it were more spacious, but I suppose that may not be possible...

We stayed with three people, and the Room layout was great—we could easily move between two Rooms, and the bath was excellent. We were completely satisfied with everything, including the amenities and customer service. We would love to stay again next time.

As a travel-loving couple, we’ve recently been taking trips where we stay at a Hotel and eat at local restaurants, so this was our first Ryokan stay in a while. We were completely satisfied with everything—the Room, the bath, and the food—and were able to relax and take our time. The Room was honestly too spacious for just two of us, but every space—the Japanese-style room, Western-style room, and bedroom—had its own charm and was wonderful. The bed was also extremely comfortable, and we slept soundly. We also enjoyed the Bluetooth speaker in the Western-style room; it had great sound quality and created an atmosphere that felt like being in a bar. The open-air bath in the Room had continuously flowing natural hot spring water, so we could soak right away after arriving and truly unwind. Dinner featured locally produced Aizu cuisine, which we thoroughly enjoyed. The recommended sake was delicious as well, and it was nice to be able to ask casually for suggestions while choosing. The pricing also felt very reasonable overall. If I had to mention one thing, breakfast was slightly disappointing: refills of rice or tea had to be requested via the in-room phone, and they took quite a while to arrive—so it would have been better if tea had been left in a pot. We were happy with the service too, and would love to visit again if we have the chance.

I chose this place because it was close to where I wanted to go. The Facility was clean and nice. This is unrelated to the Hotel, but I wish Diamond member benefits allowed a choice between late checkout or early check-in.

About a three-minute walk from the Kabuki-za Theatre, it was very convenient—I could return right away even after the evening performance ended. This time I stayed on the Executive Floor, so in the evening I relaxed at the bar, enjoying drinks and hors d’oeuvres while taking in Ginza’s streetscape and night views. The platter included smoked salmon and prosciutto, and I could also choose pickles and nuts; it was great that these were included. For alcohol there was champagne, several wines, whisky, and sake, but cocktails were charged separately. I took some soup back to my Room and it was delicious, but carrying hot soup to the Room in a paper cup felt unsafe. The Room was a twin; not spacious, but it had a separate bathroom with a rain shower. There is a washing area, but no space for changing clothes. When I first entered the Room, it was lovely that the curtains opened with music. The view faced another building, but I could still enjoy some night scenery at an angle. Many of the staff were non-Japanese, but their Japanese was fluent and polite. On departure day when I asked about transportation to Yokohama, I was told to walk to Ginza Station rather than use nearby Higashi-Ginza Station—but you can go directly from Higashi-Ginza Station too, right? When pulling a suitcase through Ginza, shorter is better—so why?

I used it for sightseeing purposes. The Room was well cleaned, with plenty of amenities and easy to use, and above all, the food was delicious. On the downside, the Wi-Fi did not connect at all. Although it was a corner Room on the upper floor, this was disappointing. If there is no improvement, it is fine for sightseeing purposes, but I felt it would be difficult to use for business purposes.

This was my first stay. The Hotel and Room were clean, and the bath area was spacious with a great Onsen. However, the dining hall staff seemed very busy and overwhelmed, so I rated the meals 4 stars. Other than that, I was satisfied. I would like to stay again.

Simple but delicious. With side dishes like Navy curry and rice topped with raw egg, I ended up eating until I was completely full from the morning. The miso soup really warmed me to the core.