Nationwide × Accommodation With Relaxing Welcome LoungeHighly rated for customer service and hospitality at Hotel·Ryokan - 10Page Number

The complimentary drink service and delicious breakfast were included, and I had a very comfortable stay. The room was clean, and the amenities were well stocked. If I visit Okinawa again, I would definitely like to stay here.

All the meals were delicious, and the Onsen was wonderful. The Room and bath areas were kept very clean, so we had a very comfortable stay. The amenities were well provided and really helpful. There was bottled water in the Room refrigerator, and there was also a lounge where you can freely enjoy soft drinks; we had coffee after dinner as well. The Japanese garden in the courtyard was also beautiful. We could choose our favorite yukata, which made us feel even more excited. All the staff were kind and helpful. There were lots of cute cat-themed items in the lobby, hallways, and lounge, which was very soothing. We were able to relax at a leisurely pace. There was a roadside station and a supermarket nearby, so the location was convenient as well. It was such a lovely Accommodation that we would love to stay again. Thank you very much!

With its expansive grounds, tranquil atmosphere, seemingly oversized guest rooms, and dedicated attendants, this is a top-tier Japanese-style Ryokan. While it did feel a bit dated in places—such as not having enough power outlets by the bed—we were very satisfied with our stay. It was disappointing that the private family bath (Nishi-no-Yu) was closed due to reduced hot spring water volume depending on the season.

It was the best stay. The hospitality was better than any Hotel I have stayed at, and the staff were truly wonderful. We enjoyed hearing various stories during the Shuttle Service ride. We were completely satisfied with everything—the Room, amenities, and minibar. The view from the Room was absolutely breathtaking, and we were able to spend a truly happy day. Of course, the food was also very satisfying. The main dishes—venison and sweetfish—were incredibly delicious and made us want to come back again.

Hotel New Grand is irresistible for lovers of classic Hotels—everywhere inside feels like a scene from a movie. Please, please don’t do a full renovation and turn it into a modern Hotel; keep this irreplaceable space as it is with careful refurbishments. Dinner and breakfast at Normandy were, needless to say, delicious, and the wine went down easily too. I also enjoyed an elegant time at the bar, and the seaside walk afterward became a cherished memory. The staff’s courteous service was wonderful, and no matter how busy it was, time seemed to flow at an unhurried pace. It reminded me once again that the Hotel staff’s love for—and pride in—the Hotel is what creates this atmosphere.

The Room, room service, meals, and Onsen were all truly wonderful—we were completely satisfied with our stay! Thank you very much to all the staff. The pajama fabric was soft and very comfortable to wear, so I bought a set as a souvenir. I’d love to come back again as a treat for myself.

This Hotel exceeded my expectations—wonderful in every way and an amazing value. All the staff welcomed us with great smiles, and everyone we met at check-in, at the restaurant during dinner, and at breakfast provided excellent service, making our trip to Zao truly pleasant. I was also happy to see their thoughtful attention, such as calling the elevator in advance when we were heading that way. When we entered our Room, there were tea snacks plus chilled sweets in the refrigerator—at this price, I honestly wondered if it was really okay for us to stay here. The Room was also very spacious. The Onsen was of course fantastic, and we were able to use the Onsen at affiliated Hotels as well, which was a real treat for us Onsen lovers. We would love to visit again. Thank you very much.

After watching your YouTube video, we thought it looked wonderful and made a Reservation. Even though it was the peak summer holiday season, we were incredibly lucky to secure a Room. As expected, there were many families and large groups, but thanks to the staff’s quick and well-organized coordination, there were no bottlenecks and my spouse and I truly enjoyed our stay. The baths were amazing, with so many excellent tubs to choose from. I especially soaked often in hopes of easing my chronic lower back pain and nerve pain. Shimobe Onsen has helped improve the numbness in my right hand and nerve pain in the past, so I feel deeply grateful for it. We would definitely like to come again for therapeutic bathing. Next time, we would love to stay in a suite Room with a private open-air Onsen bath.

All the staff were friendly and welcoming with warm smiles. The Room was a bit small, but considering the price, it was good value and very clean. The only disappointment was that the bath did not seem to have continuously flowing water. As a minor note, the plastic bag for laundry was hidden under the hair dryer bag, so it took a little time to find it.

We enjoyed another wonderful trip to Kanazawa. The staff at the club lounge were very kind and took great care of us. The green tea jelly was especially delicious. Thank you very much! We’re looking forward to visiting again in winter.

A relaxing stay with both Japanese and Western cuisine Seasonal ingredients were used to great effect, with excellent flavor and variety, and everything was clean and comfortable. All staff were genuinely attentive and helped us whenever we needed assistance. You can take a walk around the grounds, and in the guest lounge we enjoyed reading with complimentary coffee while taking in the view of Mt. Bandai—truly a wonderful time. With easy access to Goshikinuma Ponds, this is a Hotel we would definitely like to visit again.

From the Room balcony, we had a panoramic view of Shirahama Beach, the ocean, and the town—an unbeatable location. The Room was spacious and truly relaxing. The Hotel itself was lovely, and having a nice smoking room was a real plus for smokers. In the evening, we enjoyed delicious cocktails at the bar counter, and with live piano music it made for a wonderfully comfortable time. The view from the large public bath was also amazing—you can look down over the sea, and the ocean breeze felt incredibly refreshing. Dinner was an Italian course meal and everything was delicious. The breakfast buffet was great too, with both Japanese and Western options. The Hotel also has a pool and a gym, and it’s close to Shirahama World Safari and golf courses—perfect for families with children as well as golf lovers. It was such a wonderful Hotel that we’ll definitely want to visit again.

I stayed here on a solo trip as a treat for myself. From the moment I arrived, I was comforted by the staff’s warm and attentive hospitality. The meals were packed with fresh vegetables, with generous portions—I was completely satisfied. On top of that, the all-you-can-drink option, pre-dinner snacks, and dessert service made it a truly pampering stay. I was so full after dinner that I unfortunately couldn’t eat dessert, but next time I’d like to plan my appetite better so I can enjoy it. Even when we drove past the Hotel on our way out, the staff waved to me with big smiles, and it left me feeling warmly happy—almost to tears. Next time I’ll come with my family. Thank you for such a wonderful time.

The Room and beds were flawless. The meals were also more than sufficient for us as an older couple with smaller appetites—we even wondered, “Is this really a lighter portion?” Everything was delicious. Not only was dinner served in our Room, but we were also able to have breakfast in a private dining room, so we could enjoy it at our own pace. When the season changes, we would love to stay again and look forward to the seasonal menu changes.

The staff’s hospitality was truly outstanding. One delightful surprise after another made both our hearts and stomachs more than satisfied. There were plenty of activities for both adults and children, and we fully enjoyed the breathtaking views of the sea and islands. One night wasn’t nearly enough to experience it all. We would love to return.

Thank you for your thoughtful emails even before our stay. On the day, our flight was suddenly canceled and we had to take the ferry, but you quickly adjusted the rental car arrangements. The food was cooked right in front of us, and both the taste and portions were excellent; the drinks were delicious too. The hot spring water quality was great, and we were able to truly relax in both body and mind. Everything was perfect!

It would be perfect if you could provide amenities such as facial toner. I was so tired that I went to sleep as I was, expecting my skin to get dry.

We were very satisfied with both the Facility and the meals. In particular, we were truly impressed by the wonderful thoughtfulness of all the staff—those at the front desk, those who served our meals, those who saw us off at the entrance, and those who kept the property clean. Thanks to you, it was a wonderful trip and we are very grateful. Thank you very much.

I arrived at Naha Airport late at night and stayed for one night. I stayed here in a similar situation last year as well, so this was a repeat visit. They upgraded me to a slightly larger Room. All the staff were pleasant, and the Room, shower, sink area, and toilet were clean and quiet (it felt like most guests had good manners). There is also a 24-hour supermarket nearby, which is convenient. The next day, I took a taxi early in the morning to rent a car nearby and was able to start my trip smoothly. I would like to stay here again next year. Thank you very much!

I fell ill and had to ask my brother’s family to go in my place. My nephew loves rice, and I have never seen him eat bread. However, dinner was bread-based, so they assumed he wouldn’t eat much. Instead, they said everything—the dishes and the bread—was delicious, and the three of them finished a meal meant for four. They also told me breakfast was truly wonderful. My brother and his wife, who are constantly worried about their son, said they had a very comfortable Hotel stay thanks to the excellent care from all the staff. Thank you very much for your kindness. Thank you as well for the get-well gift for me. June is both my birthday month and your Hotel’s celebration month, so I was disappointed that I couldn’t visit myself. I hope to visit again soon.