Nationwide × Accommodation With À La Carte DiningHighly rated for customer service and hospitality at Hotel·Ryokan - 14Page Number

I was quite tired from my pilgrimage journey, but a relaxing bath and a delicious breakfast left me feeling fully refreshed, and I was able to spend the final day of my pilgrimage with a smile. For a pilgrimage trip, there’s nothing better than soothing your fatigue in the large public bath. I stayed at Route Inn for all three nights this time.

I stayed here again. It was only a one-night stay, but it was quiet and I was able to relax and rest well. Although the Facility felt a bit old, the Room was kept clean and comfortable. The breakfast buffet I tried for the first time had a great local selection and was very delicious. I also appreciated that the parking lot was spacious and easy to park in.

If you don’t mind that it’s a leisure Hotel, you can stay comfortably. Spacious Room with a bed, bathroom, massage chair, and a large TV. We chose the plan with dinner and breakfast, and both were delicious. For an additional fee, you can upgrade the meals, and they can be served in your Room. Reasonably priced and great value for money. We would like to stay again if we have the chance.

We usually travel to the Hakone area a few times a year as a couple, but this time we stayed one night at “Rinpo Kiryū” for our first family trip, including several celebrations. We have had the chance to visit many Accommodations, but we have never encountered one as outstanding as this—everything from start to finish was truly moving. We arrived about an hour before check-in, yet we were warmly welcomed without hesitation. From a wonderful commemorative photo for our celebration to a heartfelt message card with the photo attached, we were touched by the surprise hospitality and thoughtful care. We are sincerely grateful to have made so many unforgettable memories for our family trip. Thank you very much. Above all, what deserves special mention is the exceptional hospitality of the staff. From greeting us on arrival to seeing us off at the end, every moment was impeccable, allowing us to relax and enjoy unhurried time. Our assigned staff member was genuinely kind and always smiling; we enjoyed our conversations and were deeply impressed by their attentive care down to the smallest details—our whole family was moved. The guidance through the property—like a paradise filled with an extraordinary atmosphere—was also thorough, and everyone we met greeted us with smiles that put us at ease. Our Room was very spacious, beautifully maintained, and spotless. The bed was ideal for us—not too soft and not sinking in—so it was extremely comfortable. (My wife is quite particular about beds and rarely says this at other Accommodations, so I was surprised when she said she wanted to stay another night and didn’t want to go home yet.) During our stay, the Room included its own private open-air bath with free-flowing Onsen sourced directly from 100% natural spring water (no added water or heating)—a superb and rare Dōgashima Onsen often described as “legendary.” We could indulge in Onsen whenever we liked. In addition, there was an indoor hinoki Onsen bath, a private sauna, and even a pool, so our family could enjoy everything together. Both dinner and breakfast were delicious; each dish was beautifully presented with great care, filled with creative ideas and thoughtful touches from the chef. There were also many staff members on hand—the service felt perfect. Based on our past experiences, it’s rare to find an Accommodation where service is this attentive in every respect. More than anything else, being able to stay at “Rinpo Kiryū” became a wonderful experience for our family. Thank you again very much. We would love to visit again.

This time, it was her birthday on the day of our stay, and the hotel kindly prepared a small mini cake plate for us, which was wonderful. Thank you very much. I would definitely like to use this accommodation again if I have the chance.

This was the best breakfast I’ve ever had! The vegetables and pork were delicious, and there were also dishes like squid rice and grated yam. The yogurt and corn felt uniquely Hokkaido as well. On top of that, the chilled sweet red bean dessert and elderflower jelly were outstanding. It was also a pleasure to stop by the Hotel’s guest-only lounge during sightseeing for tea and sweets—and they were genuinely delicious, not an afterthought! Overall, everything felt spacious and relaxing, and I was able to unwind comfortably.

I stayed here for business, and the location was extremely convenient—close to the station with many restaurants nearby. The room was neat and clean, making my stay very comfortable. The front desk staff were very kind and left a great impression. If I visit Matsumoto again, I would definitely like to stay here. Thank you very much.

Stayed here to visit Jingu Stadium. It’s conveniently located near the station—Akasaka-mitsuke Station on the Tokyo Metro Ginza Line is within a 10-minute walk, and it’s just two stops to Gaienmae! The top-floor panoramic bath isn’t very large, but it was nice to be able to stretch out and relax. There was a mistake in settling the Accommodation fee at the front desk, which was a bit concerning. The parking was also inexpensive at 1,000 yen per night, which I appreciated.

A long-awaited family trip. The location was perfect, and it was great to enjoy a quick drink with my wife at the bar. It’s within walking distance of both Ginza and Shimbashi, nothing to complain about.

It had been a while since I last enjoyed a Hotel vacation. The heat had been lingering and I was tired from work, but I was able to refresh and feel back to normal. I love the Japanese-style breakfast in the morning. Sorry for spilling the soy sauce. I’ll be back again. Everyone, please be careful of heatstroke even while you’re at work.

The staff’s hospitality was outstanding, and both my mother and I were truly moved. We stayed here to finally see the nemophila flowers we had long dreamed of. Since we had a lot of luggage, they kindly stored our suitcases even before check-in. They also called a taxi company to ask about the fare as we debated whether to take a taxi or bus to Hitachinaka Seaside Park, and they prepared the bus timetable for the next day—thank you so much for your thoughtful help. At breakfast, the staff also suggested ways to enjoy the Danish pastry with different flavors, and it was delicious. This trip really reminded me how much a journey can be enriched by the warmth and care of the people who welcome you. Thank you very much.

The mist felt like a shower of beauty serum, and my skin became truly soft and deeply moisturized. After enjoying the hot stone sauna, the open-air bath, and the radon Onsen, even my knee pain had eased by the time I left. I was amazed—my knee could bend again! The staff were all very warm and welcoming, and breakfast was beautifully presented and delicious. I prefer this style over a buffet. I would love to visit again.

Stayed again. I use it for work and meetings with clients. As before, it’s a Hotel located in a love hotel district, but the Room is spacious and the bed is large, so you can sleep comfortably and relax. Dinner is included, but unfortunately prices have gone up and more menu items now require an additional fee, which was unexpected. The Room also has internet access, making it convenient for work, and overall it’s a comfortable stay.

This was my third visit. On my previous two stays, I enjoyed sweeping views from the room of Matsushima’s vivid blue sea under a crystal-clear sky. This time, however, it rained throughout my 2-night, 3-day stay, and the sea was veiled in white mist; seeing the forecast the day before left me feeling down. Still, while the view outside the window didn’t meet my hopes, I was able to truly savor my time inside the Hotel instead. Sinking into the slightly hot, silky Onsen, I could feel everyday fatigue quietly melt away to the gentle sound of rain. Above all, the staff’s thoughtful and warm hospitality turned a rainy stay into something genuinely comforting. Please accept my heartfelt thanks. Meals are served buffet-style with live cooking finished right in front of you by the chef. Amidst the sizzling sounds and enticing aromas, it was a special luxury to enjoy each dish at its freshest and most delicious. Thanks to the all-inclusive plan, I could pair wine, beer, shochu, highballs, and sake with each course without worrying about extra charges—an absolutely blissful experience. Regardless of the weather, this Hotel’s high-quality Onsen and dining—along with its staff’s sincere dedication to guests—ensure a deeply satisfying stay. I can wholeheartedly recommend it. I’m already looking forward to returning and seeing what kind of Matsushima awaits next time.

Thank you very much for allowing us to spend such a relaxing time the other day. We traveled to Hokkaido to celebrate our 30th wedding anniversary, and stayed here for our third night. Thanks to your many thoughtful gestures and warm hospitality, we had an absolutely wonderful time. We were truly surprised and delighted by the gift: you took photos of us and presented them with a message on a shikishi board. We have it displayed at home now. We also appreciated the complimentary champagne toast at dinner from the head chef, and the celebratory glutinous rice dish at breakfast. Everything was delicious—the kaiseki cuisine as well as the additional orders: crab, whelk, sweet shrimp, and uni sushi. It was a feast of wonderful flavors. The Onsen water had a silky texture, and I went to soak several times a day. Unfortunately it was cloudy when viewing from the open-air bath, but listening to the sound of the waves while soaking in water that left my skin so smooth was incredibly soothing. There were also four kinds of beer available after bathing, along with so many other complimentary services that I can’t list them all. Time flew by during our stay, and as we headed on to Hakodate next, we kept thinking that one night wasn’t enough. The tarako we had at breakfast was so delicious that we bought some to take home. It will be arriving soon by courier service, and I’m looking forward to enjoying it. Thank you very much.

Due to the heavy rain, the Himi Line was suspended and I was stranded in Takaoka. You contacted me to let me know I could come by bus, and you even picked me up at the bus stop, which was a great help. The Room was clean, and I thoroughly enjoyed the fish dishes. I would like to visit again.

Revisited Kanazawa after a long time and stayed here again. Despite being operated with minimal staff, everyone was polite and considerate in their service. The front desk and rooms were clean, and the amenity bar was always well-stocked, which was reassuring. It was unfortunate that the room wear was quite small. Being located within the premises made everything convenient and allowed for efficient movement. Looking forward to visiting again!

I’ve recently become a fan of Route Inn and often stay there on road trips. The Room was brand-new and functional, which was great. A short drive away, there were some delicious seafood restaurants, making it an enjoyable stay.

I stayed here on a business trip. It’s not far from the station, and there’s a convenience store nearby, which was very convenient.

It was a truly wonderful Hotel. From the moment I stepped inside, I felt a sense of calm and dignified atmosphere. The cleanliness throughout the building, the color tones of the furniture and interiors, the beauty of the design, and the carefully arranged details all conveyed the Hotel’s overall elegance. What impressed me most was the warmth of the staff. Their demeanor and choice of words reflected outstanding hospitality, allowing me to relax and enjoy my stay with peace of mind. Breakfast was also excellent—not only for the food itself, but also because it could be enjoyed slowly in a serene setting. It felt like one of the great highlights of staying at this Hotel. This Hotel is not simply a place to stay; it is a place to step away from everyday life and spend quiet time in refined comfort. I would highly recommend this Hotel to anyone who wants to take their time enjoying their stay while appreciating its beautiful atmosphere and distinctive world that the staff so carefully preserve. I sincerely thank all staff members for providing such a wonderful space and service. I would love to visit again. However, some guests’ behavior was disappointing. At minimum, basic manners matter—no swimming in the large public bath; no shouting by adults or children; no arguing or yelling between parents; no running in the breakfast area. Even though it was only one night, there was a significant gap between guests who wanted to enjoy a quiet, high-quality environment and those without manners. With both groups mixed together, it is true that there were many moments when I could not fully enjoy what should have been such a dignified and lovely atmosphere. The food, cleanliness, ambiance, elegance, professionalism at reception, quality of furnishings, and housekeeping (except for parts related to air conditioning within the building) were all excellent and very satisfying. This is an issue on our side as guests. Please follow basic etiquette in shared spaces: do not run (especially in the breakfast area), do not shout, do not argue loudly even as parents—and keep your voices down. Unfortunately there were many guests who did not observe these basics. I especially wish people would refrain from swimming in the large public bath. There were also children splashing water around with wash buckets—yet some parents did not correct them; instead they swam together with their children while being loud. It felt chaotic. I also did not want to witness arguments between parents. I do not want to hear shouting or yelling. If only guest behavior improved—but aside from that point, this Hotel is outstanding!