Nationwide × Accommodation With Training FacilityHighly rated for customer service and hospitality at Hotel·Ryokan - 21Page Number

This is a very clean and pleasant Hotel. The Room we stayed in had a massage chair, which we enjoyed using over the two days. The toilet and bath are separate, which was very convenient. There are also plenty of restaurants nearby, which was helpful. We would be happy to stay again.

This time, I stayed on the 60-minute Aroma Massage Plan, and it was wonderful! Surrounded by a soothing fragrance and treated with such attentive care, I could truly feel the therapist’s professional skill—my mind and body gradually became lighter and lighter. It was a blissful moment where all my everyday fatigue seemed to melt away at once. The service throughout the Hotel was also excellent. In the lounge, you can enjoy a relaxed, luxurious time with a drink in hand in a refined and calming space. One of my highlights—the meals—was outstanding as well. With every bite, you could taste the quality of the ingredients, and everything looked beautiful too. In every way, the hospitality exceeded my expectations, making this an exceptional Hotel stay that I would absolutely love to return to again.

This was my first time using Booking. I made a last-minute request to have champagne set up in the Room so I could enjoy it with someone special, and I truly appreciate your kind support. The Room was spacious, and both the bed and sofa had a comfortable firmness and cushioning, which helped me relax. Next time, I look forward to staying on a clear day and seeing Mt. Fuji.

I have stayed here many times and really love how comfortable it is and how well equipped the Facility is, so I gifted my son a two-night stay while he was looking for a Hotel for work. It was his first time staying at a Business Hotel, and he was happy that he could relax and recover after being completely exhausted. Thank you very much.

I used to stay at Mercure quite often overseas, but since I travel less these days, this was my first stay in a while. The location is very convenient—just a short walk from Shimbashi Station and Uchisaiwaicho Subway Station. I believe it was originally an office building, later converted into an annex of a neighboring Hotel, and then rebranded as Mercure. Since the property is scheduled to close soon for renovations, I was grateful to be able to stay at a very reasonable rate. Perhaps because of the location and the brand, most guests were international, and many of the front desk staff were as well (they assisted me in flawless Japanese). With an interior design inspired by a “theater,” the whole place feels even more international. The Room design was also quite bold. There is a couch-like platform near the window where you can lie down and watch trains passing by (Shinkansen, Tokaido Line, Keihin-Tohoku Line, etc.). However, getting up onto it takes some effort, and opinions may differ on how practical it really is. Aside from the décor and these design choices, it felt like a slightly upscale Business Hotel. I’m looking forward to seeing what concept it will adopt after the renovation.

As a wheelchair user, I was able to visit with peace of mind thanks to the prompt communication regarding parking and other inquiries from the time of Reservation. I chose a plan with breakfast and dinner included, and I especially enjoyed the conversation with the female staff during dinner. The chef's dishes and the patissier's desserts were very satisfying. If I may suggest an improvement, in the room for three people, setting up a sofa bed made it difficult to use the closet and safety box. While I appreciated that it was prepared in advance, this could be improved. Overall, the location was convenient with moderate traffic in the area and nearby convenience stores, making it friendly for us who traveled by car from out of town. Several international staff members were working as well, but all staff left a kind impression on me. I will definitely use this place again when visiting Osaka!

As always, we truly appreciated your support, such as providing a bath chair for my elderly mother and assisting with the checkout time. This time, we changed to a Room type with a balcony for the first time in a while at Prince, and my mother was very satisfied—the Room was clean and spacious. Thank you very much.

I stayed in June. It was a triple Room, but the beds were close together, and I really appreciated that we could still spread out three suitcases. There is an added power outlet and USB port by the pillow, but they get hot when in use, so please be careful. Also, they have a cover, so you might not notice them at first. The light switches in the Room are hard to understand, and it feels a bit dark. For the lamps, you need to pull the cord to turn them on. The bath area is an Onsen with two indoor baths plus an open-air bath and a sauna, so I was able to relax for a long time. It was clean and well maintained. The in-room bathroom is combined with the toilet. Adjusting the water temperature is inconvenient because you have to run both hot and cold water separately. The washbasin area was spacious. Thank you for keeping my frozen items at reception. It really helped. It’s three stops from Sapporo Station so it feels a bit far, but it’s about a 3-minute walk from the station nearby. It’s also within walking distance from Susukino Station (about 15 minutes), so I enjoyed getting around on foot. I will stay again.

We stayed for two nights from 8/13 in a special Room with a private pool. We have stayed at nearly 10 Hotels across Okinawa (the main island, Miyako, and Ishigaki), and this was the best by far. Our children also said it was their No. 1. The Room itself was wonderful, and the cleanliness and quality of the meals were excellent as well. There was a small spot of dirt in the pool (something most people wouldn’t even notice), but our eldest daughter, who is very particular about cleanliness, became concerned. When we decided to contact the front desk, the General Manager personally came to take care of the cleaning, which made us feel sorry for troubling you. Thank you very much again for your kindness. We expect our next visit will be sometime next year or later, but we look forward to staying with you again.

I stayed for one night to show my appreciation to my partner. It was cleaner than I expected, and although many of the staff were foreigners, they were calm and kindly assisted us. The bath was quite hot, so I deducted one star, but we managed by adding water… Still, we were able to relax very well, and above all, it was wonderful to see how happy my partner was. It’s an old Hotel, but their hard work really came through. I’d love to visit again. Thank you very much. The view from the in-room bath was truly soothing.

Close to the station, with an outlet mall just nearby, so the location is very convenient. Also, since we have children, we signed up for Picchio’s animal tour and insect tour within the Hotel and joined in. The guide explained everything carefully, and we enjoyed it a lot, so I highly recommend it. The Hotel grounds are vast, and shuttle buses run until late between Karuizawa Prince West, Animal, Hot Spring, and the outlet mall, which was very convenient. We woke up early and took a walk around the Hotel grounds. The fresh air was wonderful, and the sun filtering through the trees was truly soothing. The Onsen was great as well, and above all, all of the staff were very kind and pleasant—it really felt like they are well trained. I will definitely stay at this Hotel again.

I had an issue at check-in and asked for advice. At first, I was told it might be difficult, but after listening carefully, they kindly accommodated my request. I’m truly very grateful. All the staff were pleasant and welcoming. However, perhaps because I’m not used to course dinners, there were a few items in the dinner course that didn’t suit my taste.

Thank you for kindly accommodating our request for an early check-in due to the bad weather in advance. During our stay, the Hotel was clean and we really enjoyed it. I also had a great time with the friend I was traveling with. The teppanyaki dinner was delicious as well. Breakfast was also very tasty and we were very satisfied. We would love to visit again next time.

It was a hot stay in Nara, but the property is close to Nara Station, with convenience stores and shopping facilities nearby, so we didn’t have to walk around much in the heat. The Room was clean, and it was great that the toilet and bathroom were separate. It was also helpful that we could store our luggage after check-out. We would like to stay again. Thank you for your hospitality.

In addition to its convenient location within walking distance of Sapporo Station and many restaurants, the reliable ANA-branded service offers peace of mind, and the pricing makes it easy to use even for business trips. Unlike many typical Business Hotels in recent years, the property has a calm, substantial atmosphere, and the guest rooms felt spacious. The rooms have separate bath and toilet areas, were very clean, and made for a comfortable stay. I was also impressed by how politely the staff spoke and their attentive service throughout my stay. The Sapporo Station South Exit area is convenient for business dinners as well, and the ease of getting around is another major advantage. I found this Hotel extremely practical as a base for both private travel and business trips. I would definitely like to stay here again when visiting Sapporo. Thank you very much.

It was excellent. The morning after my stay, I had booked marine activities early, so I couldn’t take my time enjoying breakfast, which was truly disappointing and is my only regret. The menu selection was very satisfying. The slippers were also wonderfully plush. If I have the chance to stay in Naha again, I’d like to use this Accommodation.

Some areas inside the Hotel felt a bit dated. This is a matter of preference, but I wished there had been a pleasant fragrance throughout the Hotel. In the club lounge, the group next to us got into an argument, which was distracting and spoiled the atmosphere, which was disappointing. It seemed to be the same group, but I also hoped they would be more considerate about wearing strong perfume in the dining area.

We decided to gather with friends after a long time and found an accommodation that perfectly matched the location, number of people, and price. I thought it would be very difficult for a large group to relax in one room, but the room was spacious. As for meals, there was a kitchen in the room equipped with all necessary cooking utensils, so we prepared ingredients and enjoyed cooking together from start to finish. I hope we can stay here again. Thank you very much!

The Onsen was excellent. Thanks to the Onsen, I slept very well. Thank you very much.

The staff’s greetings are outstanding. The Facility and Rooms are frequently renovated, so everything is spotless. The dinner and breakfast venues also feel fresh, and you can really see the ongoing effort to keep updating the menu, interior design, and even the lighting. The food is stylish with a wide variety of dishes. The dessert corner at dinner is especially delicious, with baked sweets and cakes made using various fruits. Personally, I was happy to see blueberries on the buffet given the season. Marriott never disappoints wherever you stay in Japan or abroad, but Yamanakako was particularly memorable!