Nationwide × Accommodation With Training FacilityHighly-rated Hotel·Ryokan - 21Page Number

The staff’s warm and attentive service left a lasting impression on me. The buffet menu and the bread were very delicious. I would love to stay again.

I stayed here because it is a Hotel designed by architect Shigeru Ban. It exceeded my expectations and I had a very fulfilling time. The concept is clear, and as a stay-style Hotel it was flawless. I highly recommend a Multiple Night Stay. If there is one drawback, it would be perfect if there were Shuttle Service from the nearest Tsuruoka Station.

Everything was very good, except that there was no explanation about the amenities at the front desk, so I only realized in my Room that there was no soap, which was a bit inconvenient. All of the breakfast bread was delicious! There is a convenience store inside the Hotel, which is very convenient.

A nicely renovated hotel. We stayed here for 4 nights and enjoyed the water activities offered by the marine shop. Our kids loved every moment and are already asking to come back next year. The breakfast was also very good. However, the air conditioning is quite noisy and needs improvement.

I stayed here because I wanted to relax in the Onsen. Since access between the Accommodation and the main building with the Onsen was only available until 22:00, it was disappointing that I couldn’t use the Onsen late at night or early in the morning, but otherwise I was satisfied. The set meals at the dinner dining area felt a bit pricey. Also, you need a smartphone to place orders. Because it’s surrounded by rice fields and feels quite isolated, it’s best to buy what you need before check-in. I believe the Hotel shop was only open until 21:30 as well. It’s a little inconvenient but acceptable. I’d like to stay again.

I’ve stayed here many times. The rates are affordable, the Hotel is clean, and I can fully enjoy Spa World for two days, so I’m always grateful! It would be even more appreciated if the parking fee were not limited to a 24-hour period, but instead set as a flat rate (e.g., 1,000 yen) from the check-in day through the end of the check-out day.

While the interior color scheme may be a matter of personal preference, it was a good Hotel.

My spouse and I stayed in a log cabin for two nights with our Toy Poodle. Although the cabin is pet-friendly, it was very clean and well maintained, and we were able to relax comfortably. The large public bath and restaurant are in the main building, but there is an easy shortcut, so it only took about 3–4 minutes from our cabin and was no problem at all. Dinner was a carefully prepared kaiseki meal—delicious and more than enough. The breakfast buffet also featured many handmade dishes using local ingredients, which we really enjoyed. The woman at the restaurant was cheerful and kind, creating a pleasant atmosphere during our meals. With plenty of greenery, it was a great environment for our dog as well, and he looked happy on his walks. We would love to visit again with our dog.

I was able to relax in a clean and spacious Room. Above all, the staff were kind and attentive wherever I went, which made my stay very pleasant. I also appreciated being able to adjust the portions of rice and miso soup myself. I would like to stay here again. Thank you very much.

This was our fourth stay. The facilities, amenities, and service were all outstanding. The staff are friendly while providing truly first-class service. The Shuttle Service to the beach was prompt and courteous, and they were genuinely kind in the way they spoke to our children. At breakfast at Gusuku, they cleared our dishes many times and kept everything comfortable throughout. Also, although it wasn’t on the buffet menu, when my child asked for ice cream, instead of the typical “Sorry” response you often hear in Japan’s service industry, they handled it flexibly and kindly provided it. When we were taking family selfies on the property, a staff member even came running over from a distance to help us without being asked. There were so many touching moments—everything about their hospitality made us certain we want to stay again. It’s surprising that this is rated one star; it feels like two stars or more.

I stayed here on short notice for a trip to Tottori. I couldn’t find the location of the affiliated parking lot, so I called the front desk, and they kindly helped me—I really appreciated it. The Room was spacious enough, there were free drinks on the first floor, and there was also a large public bath—everything was excellent. It’s close to the station as well, which was truly convenient. Thank you very much! I’d love to stay again.

Onsen water even came out of the bath in our Room—how unusual. The food was also very delicious. The freshly made rolled omelet at breakfast was served hot and tasted great. Since we were on a Multiple Night Stay, I was surprised that we were served salt-baked sea bream. There were three baths in total. Thanks to the Onsen, my skin felt smooth. However, it was hard to see your footing in the open-air bath, and the stairs felt scary. The Room is a bit old, so the tatami floors creaked. The welcome drinks were wine and orange juice. We took some sweets (Chateraise baked treats) back to the Room and enjoyed them slowly. Tea and coffee were set up by the stairs so you could drink them in your Room, and we could have as much as we wanted without hesitation. It’s a place where you can relax in your Room at ease. All of the staff were kind, so it’s somewhere I’d like to visit again. Thank you very much.

We stayed here to celebrate our dog’s birthday. The Room was stylish, we could enjoy meals in the Room, the terrace was spacious enough for our dog to run around, and there was even a bath for dogs—best of all, we could stay together the whole time. The meals were surprisingly generous both dinner and breakfast. The staff were very attentive and also gave us sightseeing recommendations we could visit with our dog. We would love to stay again if we have the chance.

Our stay happened to coincide with a typhoon, but it was so comfortable that we actually felt lucky. We were a bit worried about whether the Executive Lounge menu (especially at night) would have options our child could eat, but we had no trouble at all, and it became a wonderful opportunity to create lasting memories. This is a Hotel that guests of any age can enjoy. Next time we visit, we plan to enjoy a walk around the area. Thank you as always!

It was a No Meals Included Plan. I checked in after 8:00 PM and left the Hotel by 7:30 AM. Since it was a no-meals Plan and I didn’t need to do any shopping, there wasn’t much that stood out… but the service from the two male front desk staff members was outstanding. They were polite yet approachable, and they spoke at a pace that matched the guest—truly wonderful hospitality. The Hotel wasn’t new, but I had a very comfortable stay.

Even though I arrived much later than the check-in time, the staff kindly accommodated me. I also enjoyed the wide variety of baths! Just one thing: many guests were barefoot inside the building, which I understand since it’s an Onsen, but if possible, it would be nice to have Japanese-style indoor footwear available (the disposable slippers in the Room were a bit small and hard to walk in), so those who want to wear them would have that option. Sorry for such a luxury request. I’m grateful to the kind front desk staff and to everyone on the team.

The nearest station is Yodoyabashi, with convenient access to anywhere in Osaka. JR Kitashinchi Station is also reasonably close. The view from the high floors overlooking Midosuji to the south is well worth it (my Room was upgraded as well). The mirror-heavy design can also feel luxurious in its own way. The sky-high large public bath and open-air bath are unique highlights you won’t find elsewhere. There are many foreign guests (especially Westerners), and plenty of Western travelers stay here. There’s also a gym and laundry facilities, and both were busy. Although the breakfast venue is spacious, it can feel a bit unsettled due to the crowds—sometimes your seat may be very far from the food—but it also offers great views, and for this price I was satisfied with everything overall.

The Facility is new, and I was able to stay very comfortably. I had dinner at the Hotel’s buffet-style restaurant, and it was delicious with a wide variety of options. They also offer an all-you-can-drink Plan, which I used as well. It’s a reasonably priced and highly recommended Plan. Although it’s a bit far from the station, tram stop, and downtown area, there are great okonomiyaki restaurants nearby. In fact, it was nice to be able to explore places that locals frequent.

This was my first time having breakfast here, and I was extremely satisfied—easily one of the best breakfasts among the Hotels I’ve stayed at!! I’m happy to have found such a delicious breakfast again after a long time. The service is excellent, making it a comfortable and reassuring Hotel to stay at. It’s also conveniently close to the station, and easy to reach from the Shinkansen gates without getting lost. In Shin-Osaka, this is my go-to place from now on! Thank you again, and I look forward to staying with you next time.

As a wheelchair user, I was able to visit with peace of mind thanks to the prompt communication regarding parking and other inquiries from the time of Reservation. I chose a plan with breakfast and dinner included, and I especially enjoyed the conversation with the female staff during dinner. The chef's dishes and the patissier's desserts were very satisfying. If I may suggest an improvement, in the room for three people, setting up a sofa bed made it difficult to use the closet and safety box. While I appreciated that it was prepared in advance, this could be improved. Overall, the location was convenient with moderate traffic in the area and nearby convenience stores, making it friendly for us who traveled by car from out of town. Several international staff members were working as well, but all staff left a kind impression on me. I will definitely use this place again when visiting Osaka!