Nationwide × Palatial Luxury AccommodationHighly rated facilities at Hotel·Ryokan - 21Page Number

My daughter and I stayed for two nights during Golden Week. It was a wonderful time. Thank you. We will definitely stay again. I hope this Hotel will always be here.

The front desk staff provided exceptional service—quickly addressing any issues and always prioritizing the guests. Their level of care was so impressive that it left me feeling humbled. The restaurant staff, especially the woman who served us for four days, greeted us with a wonderful smile and showed incredible attention to detail and care. After returning home, I couldn’t help but share my experience with family and friends over the phone and on social media. This was my fourth visit to Nagasaki, but this stay has been the most satisfying by far. I will definitely be returning in the future! Thank you so much!

Thank you for the early check-in and late check-out, even though it was part of the Plan on IKYU. I had a very satisfying stay, enjoying a relaxing time within the Hotel. This was my third stay this year, and as always, the Room cleaning was impeccable. The Room itself is spacious and comfortable. I also appreciated being assigned to a quiet Room with a nice view as per my request; I love the bay window design. The meals were delicious again this time. The American clubhouse sandwich by the poolside was outstanding—especially on September 25th when it was made with an abundance of fillings; it was truly the best sandwich I've ever had in my life. The inari sushi bento from the Japanese restaurant that I took home also had excellent flavor and quality. What always stands out about this Hotel is how kind and friendly all staff members are—from those at reception to restaurant staff and even young pool attendants—all with warm smiles. This is one of the main reasons why I keep choosing this Hotel every time. I look forward to staying again during a period when the pool is open. My only request would be for you to consider keeping pool hours starting at 9:00 AM not just during high season but throughout all seasons.

I was able to relax and unwind at a very leisurely pace. It was a stay that truly made me think, “As expected of Hilton!” I rated the Facility 4 points because the Room doorstop is located in front of the suitcase storage area, so I bumped my foot and hurt it every time I took my luggage out, which is why I deducted a point.

This ocean-view Hotel has two golf courses. Highlights include a clean, spacious sauna and a large, refreshingly cold plunge pool. I stayed for two nights and fully enjoyed the sauna on both days. The staff were warm and kind, which made for a wonderful Golden Week holiday. Thank you very much.

Thank you for letting me stay for nearly 2,000 yen less by making a Reservation through Yahoo! online instead of by phone. I was a little confused about how to use the faucet in the unit bath, but I was able to rest well and was satisfied. There are no restaurants or convenience stores within easy walking distance, so you need to walk a bit. The mineral water and tea helped me relax. Thank you very much.

I stayed on the Plan with a sauna. Check-in was at 3:00 PM, but I arrived around 1:30 PM to leave my luggage, and I really appreciated that you were able to show me to my Room right away. I booked a standard Room, and it was next door to the sauna Room, which made it easy to go back and forth and very comfortable. The sauna was very clean, and I was happy that the amenities were Aesop and the hair dryer was ReFa. It was also nice that we could bring the welcome drink back to the Room, which helped us relax. The sauna itself felt great and was very relaxing. The only disappointment was that we were told we could enjoy the sauna from check-in until check-out, but when I tried to use it in the morning, the power was off and I couldn’t use it. There wasn’t an instruction manual either; since it had been running automatically when we arrived, I didn’t know how to operate it and felt a bit stuck. Other than that, everything was very comfortable, and I think this Accommodation is highly recommended for sauna lovers.

The property grounds are spacious, and getting around was a bit difficult, so I used the bath in my Room. The shabu-shabu meal was delicious. I wish I could have stayed and relaxed longer, but since I had a long trip back home, I couldn’t fully enjoy everything—still, it was a good stay.

I chose this Accommodation because I wanted to relax in a bath with an ocean view, and it offers ocean-view rooms with private open-air baths. I later realized it was featured in the Michelin Guide (Tokai edition). There are many baths throughout the Accommodation—on the rooftop, on the 5th floor, two on the 3rd floor, and one on the 2nd floor—but unfortunately the 2nd-floor bath was closed on the day of my stay. The in-room open-air bath had plenty of hot water and a great view, and I enjoyed it very much. The 5th-floor bath is a reservable private bath in 25-minute slots, so it felt a bit rushed. On the 3rd floor, if it’s available you can lock it and use it privately; I used only one of them, and its semi-open-air style was best suited for washing up. I used the rooftop open-air bath after dinner—the gradient of colors in the sky was stunning, and I could even see an evening star, making for a truly beautiful experience; however... because there is nothing to block the wind on the rooftop, I felt very cold even during the short walk to the tub. You may want to choose your season if you want to fully enjoy it. The staff were cheerful and kind. I booked a Plan with breakfast and dinner; both meals were delicious and felt like just the right amount. Perhaps because everything paired well with alcohol, I got thirsty at night and drank water several times (I appreciated that cold water was provided in a pot in my room). The bedding was high quality and I slept well. Overall satisfaction was high—an Accommodation that made me want to return. One disappointing point—also mentioned by others—was that there were many marks on the tatami mats that looked like they came from dragging tables or other furniture around. Also as others have noted, there were some areas where cleaning seemed insufficient: higher spots and exterior sides of window frames looked like they hadn’t been wiped for quite some time. What bothered me most this time was that weeding around the open-air bath area hadn’t been done at all. It seems like it could be finished within an hour—or handled with weed killer—but since there don’t seem to be many young people locally and older staff appear to be running things mainly themselves, this may be easier said than done. Photos from when Game 16 of Ryuo Title Match (Season 16) was held here are displayed inside; you can see younger versions of Morishita Koji? Wait: Actually "森内、羽生" are Yoshiharu Morinouchi? It's "Morinouchi" vs "Habu". Alongside them is also a young Sugimoto Masayuki (8-dan), famous as mentor to Fujii Sota (six titles). Shogi fans—and especially Fujii fans—should definitely take a look.

There were not many Japanese guests, and using the lounge was very comfortable. Thank you for accommodating our Room request as well—it made this a truly memorable trip and workation. We had cocktails on the first floor; everything was delicious and the atmosphere was great. In the lounge, we also saw some guests we don’t usually encounter… Some young overseas travelers had poor manners at times, but a kind word from a female staff member in the hall lifted my spirits. Because this stay was so wonderful, I made a Reservation for the Hyatt in Yokohama at the end of this month. I had avoided visiting before because I wanted to stay away from Shinjuku’s crowds, but thanks to its excellent location next to the Tokyo Metropolitan Government Building, it has a great atmosphere and is a lovely Hotel I would definitely like to visit again. Thank you very much.

Thank you very much for everything. We stayed for one night with our dog and four adults. The quality was outstanding—absolutely wonderful! Everything, including the Room and the bath, was clean and spotless, which made us very happy. The meals were generous in portion size, and the meat was tender; we had one older guest with us, and they were pleased because it was easy to eat. We had previously stayed at another villa that wasn’t clean and had a difficult time, so we arrived feeling a bit anxious—but this place far exceeded our expectations in terms of cleanliness, and we were truly delighted. There were quite a few insects due to the season, but it was great that various insect-repellent products were provided. The amenities were also very well stocked and wonderful! The pool and the view were amazing as well. It was great to be able to refresh ourselves properly for the first time in a while. We would definitely love to stay again! Next time, we’d like to stay for two nights! Thank you very much.

Even though we were on the top floor, it rained unfortunately. We couldn’t enjoy the open-air bath or the terrace.

The warmth of the wood, the onsen, the delicious meals, and the heartfelt hospitality were truly impressive. I would love to visit again and perhaps stay in the annex next time or reserve a meditation room. Thank you so much!

The room was quite spacious and also had a tatami area, so I could relax and unwind. The basics were provided, but there were no take-home towels with the Hotel name on them, which I personally like to collect, so I rated it 4 stars. It would have been better if makeup remover had been available. At the breakfast venue’s coffee machine, hot coffee wasn’t available; since this had apparently been the case since the previous day, I also rated it 4 stars. The service and the bath were great.

This was my second stay. I first visited at the end of July. The Onsen and meals were wonderful, and above all, the front desk staff’s hospitality (especially a female staff member, Ms. A) was outstanding. I was truly impressed by their consistently warm smiles and courteous service, so I booked again right away. This time as well, the Onsen and meals were excellent! And Ms. A’s hospitality felt warmer than at any luxury Hotel—her smile was a perfect 10/10—and it made for a truly relaxing stay. Thank you very much! Also, right after check-in, there is complimentary coffee and shaved ice available in the lounge 24 hours a day. It’s a great perk not only for kids but for adults too, so don’t miss it! With the meals, the Onsen, and the staff’s hospitality… this is a cozy, home-like Accommodation where you can truly unwind at ease, so I definitely plan to return again soon!

I’ve stayed here many times. This time, I happened to get a better rate than usual. The Room was spacious, and both the bed and shower room were large and comfortable. I’ll stay here again.

This was my first time staying at the accommodation. With Christmas approaching, a luxurious tree was displayed at the entrance, which lifted my spirits. I brought a cake to celebrate a birthday, and the front desk kindly kept it for me during check-in. Later in the evening, they delivered it to our room at our preferred timing. Plates, cutlery, a lighter for candles, and even a full bottle of sparkling wine from the hotel were perfectly chilled in an ice bucket—everything was impeccably prepared! I was deeply moved by this level of perfection. When I asked if I could keep using the plates and cutlery for breakfast the next morning, they provided new ones instead—such thoughtful service left me even more impressed. Even late at night, staff members delivered everything with warm smiles; I am truly grateful to them. Although an upgrade wasn’t possible due to weekend crowds, they kindly changed our room to one with a view of Tokyo Tower. The courteous service from all front desk staff gave me peace of mind—truly what you’d expect from The Westin Hotel! It’s definitely an accommodation that makes you want to return again. My friend celebrating their birthday was also delighted—it turned out to be an unforgettable experience! Thank you very much!

We’re a couple who love glamping and villas. This was our first stay at the club919. We travel to different places once or twice a month. Out of the dozens of places we’ve stayed so far, this is easily among the very best—honestly, it feels like No. 1. Everything was so spotless and beautiful that we couldn’t believe it had just opened. The atmosphere felt like being in Okinawa or abroad, and we truly enjoyed an extraordinary escape from everyday life. Our dogs were thrilled too, running around happily. Between the sauna and the pool, we felt completely refreshed and were extremely satisfied. We’d love to come back in a different season. Thank you so much!!

I was looking for a private-feeling Onsen Accommodation that I could visit on a day trip during Golden Week, and it exceeded my expectations with its luxurious atmosphere—I had a wonderful time. Since I was there, I also stayed for dinner, and it was surprisingly outstanding. I’d love to visit again.

This was our second stay. Last time we visited in winter, but we came back after a while to enjoy the pool and other summer activities. It was amazing! Summer really is the best—and although the kids have grown up, we still had a great time. I think my parents enjoyed it too, even getting in the pool! We’d love to visit again. It’s a place everyone can enjoy, no matter their age. We’re also looking forward to seeing even more services and Facilities added next time. Thank you very much!