Nationwide × Palatial Luxury AccommodationHighly rated Hotel·Ryokan for Onsen and bath - 21Page Number

This is my fourth stay. Although the building is old, the rooms are clean and very comfortable. Breakfast is one of the highlights, and I enjoy a delicious breakfast every time—this time was excellent as well! The on-site museum also has an impressive collection that is well worth seeing. I will stay here again the next time I visit Yurihonjo.

The Accommodation is a short walk from Susukino Station, and there is a convenience store and My Basket nearby. A famous ramen shop is also close by. Check-in and check-out are simple and hassle-free. No complaints except that the tatami mats are firm. If I go to Sapporo again, I would like to stay here again.

It was a truly wonderful Hotel. From the moment I stepped inside, I felt a sense of calm and dignified atmosphere. The cleanliness throughout the building, the color tones of the furniture and interiors, the beauty of the design, and the carefully arranged details all conveyed the Hotel’s overall elegance. What impressed me most was the warmth of the staff. Their demeanor and choice of words reflected outstanding hospitality, allowing me to relax and enjoy my stay with peace of mind. Breakfast was also excellent—not only for the food itself, but also because it could be enjoyed slowly in a serene setting. It felt like one of the great highlights of staying at this Hotel. This Hotel is not simply a place to stay; it is a place to step away from everyday life and spend quiet time in refined comfort. I would highly recommend this Hotel to anyone who wants to take their time enjoying their stay while appreciating its beautiful atmosphere and distinctive world that the staff so carefully preserve. I sincerely thank all staff members for providing such a wonderful space and service. I would love to visit again. However, some guests’ behavior was disappointing. At minimum, basic manners matter—no swimming in the large public bath; no shouting by adults or children; no arguing or yelling between parents; no running in the breakfast area. Even though it was only one night, there was a significant gap between guests who wanted to enjoy a quiet, high-quality environment and those without manners. With both groups mixed together, it is true that there were many moments when I could not fully enjoy what should have been such a dignified and lovely atmosphere. The food, cleanliness, ambiance, elegance, professionalism at reception, quality of furnishings, and housekeeping (except for parts related to air conditioning within the building) were all excellent and very satisfying. This is an issue on our side as guests. Please follow basic etiquette in shared spaces: do not run (especially in the breakfast area), do not shout, do not argue loudly even as parents—and keep your voices down. Unfortunately there were many guests who did not observe these basics. I especially wish people would refrain from swimming in the large public bath. There were also children splashing water around with wash buckets—yet some parents did not correct them; instead they swam together with their children while being loud. It felt chaotic. I also did not want to witness arguments between parents. I do not want to hear shouting or yelling. If only guest behavior improved—but aside from that point, this Hotel is outstanding!

From check-in and being shown to our Room, to the service during meals and through check-out, all staff were kind and welcoming. The meals were also very delicious. The entrance gate is narrow, so getting in and out by car was a bit difficult, but that was the only minor issue.

The Hotel staff were very kind and attentive. The meals were delicious and served in generous portions. We were extremely satisfied with our stay at this Hotel!

I suddenly had some free time, so I made a same-day morning Reservation. I arrived early to use the spa, and when I asked at the front desk, they told me my Room was already ready—lucky me. At luxury hotels, I usually expect service to be pleasantly understated, but here every staff member was truly kind. They approached me right away and offered suggestions beyond what I asked for—excellent hospitality. The Room was beautifully put together with great taste, and the bed was very comfortable. The spa was also wonderful. The executive lounge was quite crowded and there was a bit of a wait, but they could notify me by phone, and both the view and the food were great. Since it was that time of year, there were many families with children, so it felt a little noisy at times. However, there are time slots when children are not allowed in the pool or lounge, which gave me good options when I wanted to relax quietly. It turned into a fantastic staycation—I’d definitely like to come back again.

Because Typhoon No. 9 was forecast to approach Okinawa, we moved our stay up by one day and were accommodated. We arrived early for dinner at the restaurant as well, and they kindly took care of us, so we were able to eat plenty at a relaxed pace. Thank you to the staff for your excellent service. From the next day, we enjoyed watching baseball and visiting the adjacent shops, spending a leisurely time and enjoying a different atmosphere with no stress. We will stay again, and we look forward to seeing you then.

We were looking for an Accommodation to stay with our one-year-old, but every Hotel we checked had no Japanese-style Rooms available, so we gave up and booked a Western-style Room at another Hotel. Right up until the last minute, we kept searching on IKYU and found this Room with flooring, so we decided to stay here. The Hotel had the feel of a long-established Western-style Hotel, but the Room had been renovated, so it didn’t feel old. What surprised us most was how thoroughly everything was cleaned—even the corners of the Room were spotless. Even when our baby crawled around, there was no dust. We felt completely at ease. Thank you very much. Having a microwave and kitchen space was also very helpful. The bathroom had a separate washing area and was easy to use. Everyone—from the front desk staff to the cleaning staff—was very pleasant. Thanks to your thoughtful care in many ways, we were able to enjoy our stay with peace of mind. We’re glad we chose to stay here. When we stay in Nagano City again, we would love to stay here again. Thank you very much.

There were not many Japanese guests, and using the lounge was very comfortable. Thank you for accommodating our Room request as well—it made this a truly memorable trip and workation. We had cocktails on the first floor; everything was delicious and the atmosphere was great. In the lounge, we also saw some guests we don’t usually encounter… Some young overseas travelers had poor manners at times, but a kind word from a female staff member in the hall lifted my spirits. Because this stay was so wonderful, I made a Reservation for the Hyatt in Yokohama at the end of this month. I had avoided visiting before because I wanted to stay away from Shinjuku’s crowds, but thanks to its excellent location next to the Tokyo Metropolitan Government Building, it has a great atmosphere and is a lovely Hotel I would definitely like to visit again. Thank you very much.

Headed straight from Yamagata Station to the Hotel. Enjoyed a lunch buffet at La Seine, the restaurant on the 1st floor of the Hotel. I ended up eating too much, and it was over 30°C outside. I considered waiting in front of the front desk until check-in, but there were artworks on display throughout the building—sculptures and paintings from Japan and abroad—so my time passed pleasantly and productively. As a long-established Hotel, you can feel its heritage in the paintings displayed in the Room, yet areas such as the bathroom are well maintained and felt fresh and new. It was a relaxing guest Room.

This was my second stay. I first visited at the end of July. The Onsen and meals were wonderful, and above all, the front desk staff’s hospitality (especially a female staff member, Ms. A) was outstanding. I was truly impressed by their consistently warm smiles and courteous service, so I booked again right away. This time as well, the Onsen and meals were excellent! And Ms. A’s hospitality felt warmer than at any luxury Hotel—her smile was a perfect 10/10—and it made for a truly relaxing stay. Thank you very much! Also, right after check-in, there is complimentary coffee and shaved ice available in the lounge 24 hours a day. It’s a great perk not only for kids but for adults too, so don’t miss it! With the meals, the Onsen, and the staff’s hospitality… this is a cozy, home-like Accommodation where you can truly unwind at ease, so I definitely plan to return again soon!

This ocean-view Hotel has two golf courses. Highlights include a clean, spacious sauna and a large, refreshingly cold plunge pool. I stayed for two nights and fully enjoyed the sauna on both days. The staff were warm and kind, which made for a wonderful Golden Week holiday. Thank you very much.

My daughter and I stayed for two nights during Golden Week. It was a wonderful time. Thank you. We will definitely stay again. I hope this Hotel will always be here.

After sightseeing in Sapporo and Otaru during the peak Obon holiday period, our family of four stayed here. We had a connecting room with a great view, and the beds were very comfortable. The breakfast venue the next morning was not crowded, so we could enjoy our meal at a relaxed pace. As guests receive a 5% discount, we bought lots of souvenirs at the shop, and we were able to arrange shipping at the front desk, which made things much easier both physically and mentally. Thank you very much. We truly appreciated your hospitality.

While looking for a Plan in the Lake Hamana area that included an eel dinner, I came across the Marriott Hotel. The eel rice box was very satisfying. The breakfast buffet was very refined and excellent.

Thank you for the early check-in and late check-out, even though it was part of the Plan on IKYU. I had a very satisfying stay, enjoying a relaxing time within the Hotel. This was my third stay this year, and as always, the Room cleaning was impeccable. The Room itself is spacious and comfortable. I also appreciated being assigned to a quiet Room with a nice view as per my request; I love the bay window design. The meals were delicious again this time. The American clubhouse sandwich by the poolside was outstanding—especially on September 25th when it was made with an abundance of fillings; it was truly the best sandwich I've ever had in my life. The inari sushi bento from the Japanese restaurant that I took home also had excellent flavor and quality. What always stands out about this Hotel is how kind and friendly all staff members are—from those at reception to restaurant staff and even young pool attendants—all with warm smiles. This is one of the main reasons why I keep choosing this Hotel every time. I look forward to staying again during a period when the pool is open. My only request would be for you to consider keeping pool hours starting at 9:00 AM not just during high season but throughout all seasons.

I was able to relax and unwind at a very leisurely pace. It was a stay that truly made me think, “As expected of Hilton!” I rated the Facility 4 points because the Room doorstop is located in front of the suitcase storage area, so I bumped my foot and hurt it every time I took my luggage out, which is why I deducted a point.

I’ve stayed here many times. This time, I happened to get a better rate than usual. The Room was spacious, and both the bed and shower room were large and comfortable. I’ll stay here again.

This was my first time staying at the accommodation. With Christmas approaching, a luxurious tree was displayed at the entrance, which lifted my spirits. I brought a cake to celebrate a birthday, and the front desk kindly kept it for me during check-in. Later in the evening, they delivered it to our room at our preferred timing. Plates, cutlery, a lighter for candles, and even a full bottle of sparkling wine from the hotel were perfectly chilled in an ice bucket—everything was impeccably prepared! I was deeply moved by this level of perfection. When I asked if I could keep using the plates and cutlery for breakfast the next morning, they provided new ones instead—such thoughtful service left me even more impressed. Even late at night, staff members delivered everything with warm smiles; I am truly grateful to them. Although an upgrade wasn’t possible due to weekend crowds, they kindly changed our room to one with a view of Tokyo Tower. The courteous service from all front desk staff gave me peace of mind—truly what you’d expect from The Westin Hotel! It’s definitely an accommodation that makes you want to return again. My friend celebrating their birthday was also delighted—it turned out to be an unforgettable experience! Thank you very much!

The room was quite spacious and also had a tatami area, so I could relax and unwind. The basics were provided, but there were no take-home towels with the Hotel name on them, which I personally like to collect, so I rated it 4 stars. It would have been better if makeup remover had been available. At the breakfast venue’s coffee machine, hot coffee wasn’t available; since this had apparently been the case since the previous day, I also rated it 4 stars. The service and the bath were great.