Nationwide × Accommodation with Spicy CuisineHighly rated Hotel·Ryokan

On a midsummer night, I arrived exhausted from the heat and work. As soon as I stepped into the new, sophisticated entrance, it was cool, pleasantly scented, and calming—I felt relieved. After check-in, a staff member explained the Facility and amenities. Their gentle service was perfect for guests who just want to sleep. There were several types of bath salts available, and the basic skincare set was Sekkisei. When I entered the Room, I could clearly see the well-maintained lawn in front of the station and the trains through the window. Watching the nighttime scene outside from a clean, cool Room made me sleepy little by little. I was also happy to find Chill Out and chocolate in the refrigerator. The shower head was ReFa, and the hair dryer was Dyson. It was comfortable and I slept very well. This is a new, clean, modern Hotel where you can sleep comfortably in an urban setting. The staff were calm, gentle, and wonderful as well. I will stay here again.

I stayed here for the first time because I’d heard the breakfast was delicious! There’s a large public bath, the Room bath is spacious, and of course the breakfast was great. It was a bit disappointing that the Room refrigerator didn’t have a freezing function, but they were able to provide ice the next day, which really helped. I also regret that I couldn’t make it in time for the curry served from the evening. I’d like to stay here again if I’m in the area.

We stay here mainly for Arashi no Yu, and it’s always one amazing experience after another—thank you again this time. The table tennis & darts Room was a hidden gem, and the kids were thrilled! If I had one request, it would be to have some board games the kids can enjoy (even something like UNO) in the table tennis Room or at the front desk—then children wouldn’t get bored even during a Multiple Night Stay. In any case, thank you as always for another wonderful stay.

I checked in at night, and although it was fairly crowded, the staff handled everything smoothly and discreetly handed me a bag for the amenities. When I entered the Room and opened the curtains, I could see the lights of the Grand Nikko Tokyo Bay Maihama, which was exciting for us with DisneySea planned for the next day! Above all, the Facility was excellent. The next day we stayed at an official Hotel, but this Accommodation was better. I would love to stay again. Thank you very much.

All staff members were courteous and attentive. The meals were thoughtfully prepared with enjoyable touches, and we could even have dessert in the lounge after dinner, which was very refreshing. The bath was a spacious unit bath, and since it can be filled with Onsen water, we were able to relax and enjoy the Onsen in our Room. We would like to stay again.

It’s a short walk from the station (bus stop), but I think it’s an easy distance to walk. The Room had everything we needed, and it was wonderful that drinks and light snacks were available until 10:00 pm. The snack cakes were delicious. All the staff were courteous and helpful, so we had a very pleasant stay. Thank you very much.

I stay here every time I visit Sendai. It has great access from the station and is convenient for the Sendai Morning Market and nearby restaurants. The Facility and Room are clean and comfortable. A small downside is that the large public bath is only available from 4:00 PM. Also, having a coin laundry inside the bath area is convenient, but during a Multiple Night Stay you can only use it when the bath area is not crowded (there are only two washing machines, so they may be unavailable at night). It would also be helpful if the in-room TV showed coin laundry and bath availability. Thank you for a relaxing stay.

I stayed here to support a table tennis tournament held at Bons Arena. It’s a bit far from the station, but that makes it more affordable, and it was the perfect distance for me to walk to my destination! The facilities were impressively well stocked and fun—standard vending machines, a machine that serves draft beer in a mug, tasting options for wine and sake, an automatic ice machine, and snack vending machines. If I have the chance, I’d love to stay again, and I’d also like to try other Pal locations in different areas. Thank you very much!

The Room allowed smoking, but it was very clean and had no smell at all. There was no noise from outside; the only sound I could hear was the refrigerator motor near the pillow, so I was able to spend my time quietly. If you go by car, the parking lot is spacious, and it is conveniently located right next to a main road. It was excellent.

I stayed in a single room for one night. The Room seemed to be convertible into a twin, with a sofa that could turn into a bed. I was slightly concerned about the futon stored under the desk, presumably for use when set up as a twin, but the Room was spacious, clean, and overall very pleasant. The fact that there was no unpleasant smell in the bathroom made it particularly comfortable. There was a system to notify guests of breakfast crowd levels, which I checked; however, there seemed to be quite a discrepancy between the display and reality (it showed "crowded," but when I arrived, more than half of the seats were empty). Being on the 7th floor might have caused some delay during my trip down. The breakfast selection wasn’t extensive but covered all key points and left me satisfied.

I stayed here a year ago as well, under unfortunate circumstances. This time, I returned for the first anniversary memorial service. It was very reassuring that the front desk staff member was the same as last year, since I rarely stay at a Hotel alone. When I mentioned it, they said, “I’ll probably be here next year too.” The atmosphere was very welcoming and felt like being back at my family home.

From spring through late autumn, you can stay with peace of mind without worrying about road conditions. As a compact Accommodation, it offers reliable service, an Onsen, meals, and great value overall. The private bath is free to use with no Reservation required—if the key is in the designated place, you can use it right away—making it an easy-to-understand and fair system for guests. The public bath is not very large but includes a sauna, and you can relax in the silky Onsen at your leisure, making this an Accommodation you can count on anytime.

The front desk staff welcomed us kindly, and we enjoyed the delicious welcome drink. The amenities were well stocked with a variety of teas, and we were happy to find face masks as well. The Room was clean, and the bathroom facilities were very comfortable. We would like to stay again. Thank you very much.

The staff service, the comfort of the Room, the high-quality meals, and the convenient location—not too far from the station with a convenience store nearby—always make for a fulfilling holiday. The elevator also shows the next floor it will stop at, offering a small but thoughtful touch.

The Room was clean and spacious, and even with a king bed we had plenty of space. Since we were traveling with our 2-year-old child, they provided a bed guard, which made our stay feel safe and comfortable. We had dinner at the first-floor restaurant, and the food was excellent. They also accommodated extra orders outside the course menu, such as fries (our child has allergies and has limited options), which was very helpful. Breakfast was a buffet on the first floor as well, with many delicious dishes—it was fun deciding what to choose. The staff there were very kind, and we truly appreciated it. This Hotel is one we would definitely like to visit again.

Hotel New Grand is irresistible for lovers of classic Hotels—everywhere inside feels like a scene from a movie. Please, please don’t do a full renovation and turn it into a modern Hotel; keep this irreplaceable space as it is with careful refurbishments. Dinner and breakfast at Normandy were, needless to say, delicious, and the wine went down easily too. I also enjoyed an elegant time at the bar, and the seaside walk afterward became a cherished memory. The staff’s courteous service was wonderful, and no matter how busy it was, time seemed to flow at an unhurried pace. It reminded me once again that the Hotel staff’s love for—and pride in—the Hotel is what creates this atmosphere.

I have stayed here many times, and this time I stayed for five nights with my husband. Not only were the baths wonderful, but all of the front desk staff were extremely kind and helpful, so I felt at ease throughout my stay. It’s a Hotel that makes me want to come back again!

Having a public bath was great for relieving fatigue. The staff greeted us warmly and pleasantly. Breakfast was also delicious.

This was my third stay. It’s close to the station, and the Room is very clean. The breakfast is just as good as at other Hotels, with daily rotating menu items, so I never got bored. The amenities are plentiful, and even on a business trip I had an enjoyable stay. I will stay here again.

I stayed here to watch a professional baseball game at ES CON Field. The game ran long and I checked in late, but the staff handled it pleasantly. I was also very satisfied with the large public bath. The price was a bit high, but I added breakfast. There were local Hokkaido dishes such as soup curry, herring, and seafood. I was very satisfied. After breakfast, it felt great to take a walk around Nakajima Park. When I stay in Hokkaido again, I would definitely like to stay here again.